More about Churchill Hotel
Very enjoyable visit
by TripAdvisor Member maldivesaregreat
Just back from a very enjoyable weekend at the Churchill Hotel. On arrival we were greeted by Dave, who gave us a map of York and pointed out the main attractions, which were only 5-10 minutes walk from the hotel. Our rooms were in the main part of the hotel and were comfortable and nicely decorated. As mentioned in previous reports the hotel is going through a period of refurbishment. There were workmen around, but in no way did it affect our stay. When we were leaving I asked if we could look at the rooms in the new extension and they were really lovely.
There was a wedding in the hotel on our first night and a private party on our second night. We did hear the music from both but it did not stop us getting to sleep.
Breakfast was very nice, with a good selection of cooked and cold food. Service was good and all our requests were met with a smile.
We did not eat in the hotel in the evenings, but the menu looked very good, with a large variety of dishes to choose from.
The bar was small, but a really pleasant place to have a drink or coffee.
We would definitely recommend this hotel for comfort, friendly service and situation, and would return ourselves, without hesitation.
Loved The Churchill.
by TripAdvisor Member EmmaMaria99
Long weekend stay at The Churchill was a most enjoyable experience. The recently refurbished rooms are stylish and comfortable. The staff are welcoming and quick to respond to any request. The food was so good that we opted to dine there both nights rather than sample other restaurants in the nearby city centre. Highly recommended. If we visit York again it would be our first choice for accommodation.
Good location but.....
by TripAdvisor Member alblue101
Arrived to find that our 'Executive Double' was the Admiralty Suite, a large but dated room which didn't really impress. The shower was an over the bath effort - not satisfactory - and the room was very hot so we had to sleep with the windows open. Since the room was at the front of the hotel this meant that we were woken through the night by both traffic and drunken fools ! You have to be at breakfast by 09.30 latest - early we thought for a weekend. The food was very good - but we were never offered tea or coffee - maybe a punishment for sneaking in at 09.28 ??? We asked to move rooms which they were happy to do - and we got moved to one of the rooms created as part of a £1.5 refurbishment program - much better !!! A modern well designed room with a huge comfy bed, flat screen TV, lounge area and very decent shower ! Overall the staff were a little disinterested but the hotel is well situated a short walk from the City Centre and if you get one of the new rooms then very comfy - however we felt £130 a night was pricey for a 3 star.
a great hotel
by TripAdvisor Member scaredofheights
Just got back from staying at the Churchill hotel. On arriving there was still some minor building work going on in reception, but other than that it was a lovely break and a very nice hotel. Our room was in the new part of the hotel and it was brilliant. Very modern, quite roomy. It had a sofa, and a double bed which was very comfortable. We could not fault anything. The breakfast was lovely, lots of selection. The hotel is about a 10 minute stroll into the centre of York, and York is lovely! Will be going back for the Races. A warning though- we did go into Betty's Tea rooms and for Betty's rarebit and a pot of tea for two it cost £22 . A lovely place but a bit pricey!
Good and Bad
by TripAdvisor Member Sinorixxx
What a shame, truely amazing building in a lovely area. The welcome was fine and the checking in process painless, although a new member of staff was being trained he explained that he was new and that he would find someone to help, which from my point of view is fine. Who I guess was the manager came to the front ddesk and gave me some information that related York to my home town which I was very impressed with. Taken to our room which had been described on the booking website (nothing to do with the hotel) as the bridal suite. Having only one bridal suite mentioned on the website meant I could not wait to get in the room after seeing pictures of it. Unfortunately the hotel also has two sub bridal suites which I was not told about and we ended up in one of those. However it was still a very nice room with a 4 poster bed and comfy seats. This however is where my admiration for the hotel ran out. It is so close to being a 4star hotel, if it only put a bit more effort in! I almost felt embarresed for them. 3 cotten wool buds, 2 plastic glasses and some (rather nice) shampoo and hand soap in the bathroom? How about a face cloth or something? Some members of staff seemed quite rude and did not seem to care (some were the opposite though). When going into the restaurant we were ignored for half a minuite before being greeted and then told that they wern't expecting us so they would have to set up a table, despite the fact we had booked on check-in. The tone of voice used made the mistake seem like my fault and that I was being a nuisence. Had to ask for a wine menu at the table after having our food order taken. Ordered two duck only to be told five mins later that only one was left, not a big problem but maybe a bit of communication between the kitchen and front of house? Food was excellent however. Asked at reception for a room service breakfast menu to be told that none were available and that she would have to print some off and deliver it to the room, not a problem to me. Half hour later went back downstairs to find out what the holdup was only to find the receptionist idly poking at bottles behind the bar. Only to be told that her computer had shut down and that she meant to call the room to tell me. In this case its not the thought that counts! She then said she could write it down and give it in personally only to come back from her office with a printed menu!!!! Surely this would have done? After having stayed in a number of hotels around the world I can personally say that the best hotels I have stayed at have had staff that care, whether it is a 2star or a 5star.
Brilliant
by TripAdvisor Member tinjohn
My wife and I with two of our friends stayed at the Churchill for two days, the welcome was excellent as were the rooms, modern and very clean, with a fantastic power shower,access to rooms by key card .
The bar was a mixture of contempory design and a traditional theme of Winston Churchill which is seen throughout the hotel,
Breakfast was of a buffet type service traditional or continental one slight let down was that some of the cooked food was warm not hot.
We did not eat in on the evenings, but the menu was very good the food we saw being served looked superb.
Staff were more than helpful and friendly even advising us on good restuarants in the area.
Overall Brilliant, will go back.
beautiful!
by TripAdvisor Member babysmiler
Me and my partner stayed for one night. Upon arrival there were no parking spaces left. We went to the front desk to enquire about the closest parking. They then got a member of there staff to move his vehicle so we could park in the hotel grounds! Very impressed as ive bee to many hotels where they jsut direct you to a NCP. The two men on the reception were very charming and very helpful. The room was small but perfectly formed. Beautiful view out of the gorgeous sash window! The TV was ina dodgy position but not a real problem. The shower was amazin. The location was great, a two min walk to town. Just beyond the entrance there is a beautiful sweeping staircase and amazing chandalier-you must take a peek!
Good Location
by TripAdvisor Member ProudCestrian
The Churchill is very well located a short walk from the City centre, with a car park for residents. The hotel has been recently renovated (although during our stay they were still painting, including in our room while we were out!). The restautant was good and not expensive.
Breakfast wa self serve, with a good choice, but could have done with being hotter.
One Night Was Enough
by TripAdvisor Member heavybaggage
I checked into this hotel for two nights but left after one. The first nights accommodation, £120 for a double room dinner, bed and breakfast was asked for in advance which I paid in cash. Check in was slow as the receptionist didn't seem to understand the system.
This hotel has undergone a refurbishment and my room was in the new block built on the back of the original building.
The room was on the second floor and the first sign of a building built to inferior standards was when the bedroom door rattled every time someone opened another door in the corridor. Then street noise was noticed coming through an air vent in the thin external wall. A new modern block yet there on the floor was an electric fan heater? And of course the usual hotel sink that you cannot wash your face in. A silly circular design with a pipe slap bang across the middle getting right in the way.
If you want a good nights sleep stay somewhere else. It was not till 2am that noise from banging doors and guests subsided. This is just not good enough, a room all glitz and glitter with a modern look but just not suitable for sleeping in due to soundproofing.
Breakfast was a complete disaster. Buffet style with the usual luke warm food on inadequate burners in an attempt to keep it warm. Self catering at this price!!! Guests had to make their own toast on a rediculous conveyor belt type toaster weaving the bread at a snails pace from one end to another only to come out needing to go through again for the second side.
Don't expect tea or coffee served to your table. Guests were getting up and going out to get their own from the hallway outside where there was also a dumb waiter with two trays of food on getting cold as the kitchen is on a different floor???
On checking out I made my opinions clear and as if further proof of the terrible service was needed, further misunderstanding of the computer system ensued when the same receptionist that took my £120 the day before asked for it again!!
My second night was spent in a guest house down the road from the Churchill for a lot less money, a good nights sleep and a hearty, freshly cooked and hot breakfast.
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