More about York Hilton
Would be 1 star if it were not for Hilton Leeds Garforth
This is a typical rip off hotel. Popular place with plenty of tourists and lots of business. So, a guaranteed catchment population. Result - minimum effort for high price and maximum return. What is more telling is that Hilton York is 90th out of 124 hotels in the city. Well done.
I would have given this Hilton 1 star if it had not been for the fact that Hilton Leeds Garforth and Hilton Bristol are truely dreadful.
Cramped poorly decorated room with a view of the fire station. Not especially clean and very tired bathroom.
Breakfast is rubbish. A few bits and pieces plonked in bowls pretending to be a buffet. No eggs (except crusty scrambled), bacon that had clearly been cooked over an hour before.
Worst, was the preponderance of flies in the hotel. Did not see any outside so maybe they got a good rate!
Those that have previously given this hotel a good rating should seriously examine their lives. It has a good location --- and that is all.
Not as bad as we thought !
We have just come back from our two day holiday at the Hilton York and me being an avid fan of the tripadvisor website i can honestly say that i was not impressed with my hubby for booking us this hotel mainly because of the bad reviews it has received.
We arrived an hour early but straight away got a parking space at the hotel for £12 a day,this was sheer luck as it was first come first served.The girl at the desk checked if our room was ready and it was so up we went to check the state of our room.
The room was compact but newly decorated and yes i would agree a little old fashioned but it was clean and that goes a long way with me (hubby say,s i am too poky at times!) the only complaints i have regarding the room is the fact that it was suppose to be non smoking but smelled of smoke for the two days we were there and the view of the ladies toilets out of our window(be aware girls using the downstairs loos as the windows are large and not frosted so you will be showing your rear to all and sundry).
All in all i was expecting a right hovel but it was anything but,the staff were fantastic,breakfasts lovely(yes we also had the toaster incident but had a giggle about it)and the bar snacks tasty although a tad too pricey.
We will definately go back but will complain next time if the room is smelling of smoke as this was a major gripe for us(don,t know why we didn,t this time)
Apparently some rooms are nicer than others
We stayed at the York Hilton in July, 2005. The room was big enough for a family of 4 and had a full on view of Clifford's Tower. It was clean and comfortable. We requested and got a no smoking room. The Hilton is within walking distance of everything within the walls. The major complaint was the lack of air conditioning and ventilation. The window only opened a few inches at the top so the cool night air never made it into the room. When its not hot this isn't a problem. Don't expect a lot of luxury. Basically, the hotel resembled a Hampton Inn more than a Hilton.
You just have to ask!
Stayed for two nights. Booked a couple of months in advance and paid in advance to get a double deluxe room for £100 per night. Conscious of the bad reviews (noticed these after booking) we made a point of seeking advice and reassurance from the hotel before travelling and asked them the types of room available and the parking situation. As a result we got one of the refurbished rooms which was light and airy and faced the rear of the hotel (sacrificed view for peace and quiet). Room was clean and only slight criticisms are that the beds are a bit small i.e. standard double where better design would have seen a King Size easily fit, and that the long corridors do result in enhanced noise due to the echo effect so light sleepers beware.
We knew car parking was on a first come, first served basis as it states on their website and were prepared to park elsewhere but the hotel made the effort to reserve where possible as there was some capacity the weekend we were there so lucky enough to park in hotel all weekend.
The staff were all courteous and efficient so cannot fault them.
Cannot comment on the food as we tend to prefer to sample local restaurants. Did have a breakfast delivered to the room. Word of advice on this is that there is no staggered pricing dependent on choice, so tea, coffee and toast with room delivery charge was £17.00, same as full continental breakfast, so if having breakfast, take the lot for the same price.
Overall, hotel is probably nearer a 3* rather than a 4* and they do have some problems to overcome but we got what we asked for.
Some people just moan for the sake of it!!!!!!!!
We stayed in The Hilton for Royal Ascot weekend (17-19 June 05) and we thoroughly enjoyed ourselves. Considering the whole of York was booked up for the races we got an underground parking space no problem, the valet took our keys, parked our car, and brought our luggage up to reception. Check in, very pleasant staff, bellboy eager to help, took all of 5 minutes from arrival at front door to hotel to arrival at front door to room.
Room was a double double and it was FINE. Wonderful comfy bed, plenty of pillows, clean and tidy. Bathroom clean and well stocked with Molten Brown toiletries, big, fluffy towels etc. We ate in the Towers restaurant on Saturday night (a well earned treat plus a good win at the races). Okay, its is overpriced for what you get but it was well cooked, well presented and the waitress was friendly. Overall, I would recommend the Hilton to anyone, I would definately stay there again.
Two night stay with family
I stayed at this hotel June 16-18 with my family. I used HiltonHonors points and required two rooms since we are a family of 5. This was our first stay ever at a hotel in the UK so I was not sure whether my impression that this hotel was small, dated and mildly depressing was just typical of UK hotels. Our stay at the Grosvenor House in London (which was fabulous) a week later proved this concern to be unfounded. I also found the staff to be somewhat accomodating but not be any means committed to providing over the top customer service. The one exception was the barkeep in the restaurant on the ground floor who was extremely friendly and helpful and gladly provided ice for our cooler about a half dozen times. The television only showed 7 channels which was a bit annoying. Not that we were there to watch television, but it is nice to be given a bit more choice when you are unwinding at the end of a long day.
Of course my main criticism was that the rooms seemed cramped and dated. I wish I had bothered to actually take a measurement of the room. There only seemed to be about 2 to 3 feet between the beds and the desk/credenza/armoire. Because we were travelling for almost a month, we had quite a bit of luggage and we never could feel settled in the room because the luggage never really felt "out of the way". There was not a concierge (that I recall).
The one great thing about this hotel was the location. It is right across the street from Clifford's Tower and the Castle Museum. York is a very walkable city and despite our disappointment with the rooms, York was one of the highlights of our vacation. Because the Hilton is right in the city, it was very easy to divide our time and rest back at the hotels between excursions to the Jorvik, the Castly Museum, Yor Minster Cathedral, the Museum Gardens and walks on the wall. We love York and look forward to our next trip there. However, we would probably seek other accomodations on our next visit.
Dire but convenient!
This Hilton is in a fantastic position in York. It is close to all the attractions and fabulous restaurants, especially The Blue Bicycle in Fossgate.
We arrived in the afternoon and were told that the carpark was full and was directed to Tanner Row carpark which Hilton recommended and was 5 minutes walk away. We were told the cost would be the same as the Hilton's parking rate (£12) but after staying 2 nights the bill came to £35.
The room we booked was a "Double Deluxe, Modern Decor With View, Bathrobe, Fruit, Wine, Chocs, Mineral Water, Non-Smoking, King".
We were delighted when we were told that as Hilton Honors Members we were to be given a free upgrade!
The room was No.321 overlooking the Tower which was lovely but the excitement stopped there. No deluxe modern decor, no bathrobe, no fruit, no mineral water...But we did have 2 Quality Street chocolates and 1 Ferrero Rocher! The reception sent up a bottle of red wine to compensate for the lack of bathrobe, water and fruit. Fine, if you like red wine. but I would have prefered the water and fruit.
What could be improved?... The bathroom needed a good and thorough scrub. Supply shower caps and face cloths. Install a minibar and air conditionning. Include a selection of yoghurts and FRESH fruit (not tinned)with the breakfast.
In my opinion this hotel is not of 4 star quality. You don't need to pay more for a clean, well run hotel. I've stayed in better Travelodges.
Save your money!!
Great location but really a standard three star hotel masquerading as a four star. Room basic but clean - no air conditioning so very hot and stuffy. No mini-bar or fridge. Probably gets its four star rating due to services offered mainly geared at business visitors. Typical chain hotel - no real character so, in hindsight, better off paying a lot less and staying in a privately owned, small hotel (we usually do but all fully booked the weekend we wanted to travel). On a positive note, the staff were friendly and helpful - particularly the bar staff.