I have just spent five days at Linden Hall Hotel. Rooms are unremarkable, grounds lovely although talking to golfers the golf course is not that interesting or challenging.
The staff are superb and cover up for the many inadequacies. The food is very average with some spectacular examples of poor quality and extremely slow delivery. The kitchen really needs sorting out. The wine prices mark up are extortionate - up to 500% in one case. In one case a glass of average wine cost £2 more than the bottle price (from Tesco!).
One gets the feeling there is no managment at the hotel overall looking after the guests and the operation of the hotel. It is left to the staff to be helpful and charming to cover this up.
Bearing in mind the local competition Linden Hall needs to get its act together. At present I cannot see any reason for staying there. There are much better run hotels in the area with equal or better facilities.
Visited this wonderful hotel for just one night (sunday) 26/6/2007 booked in at 3.00pm, received by friendly staff who couldnt do enough for us.Our room was on the upper landing in the main hall room no 236. wonderful bathroom, wonderful view over the golf course.
The bed linen was crisp and clean, the bathrobes where perfect..
\this was a weekend away to chill and enjoy a rest after a very stressful few months, I have to say the staff where excellent.
Booked Evening meal, have to say the waiting staff were great and made us feel very special, the food was of the highest standard, the ambience in the restaurant was magical. We could of had a meal in the linden tree pub attached to the hotel, when we looked at the menu was good value and a very varied menu, but seeing as it was a special occasion we had the meal in the main restaurant.The meal was very special I enjoyed scallops like i`ve neverTASTED BEFORE MY PARTNER HAD RABBIT AND BLACK PUDDING TERRINE WHICH WAS TO DIE FOR.The hotel is ideal for golfers, walkers and romantic couples, the swimming pool and spa made the whole Experience luxurious to say the least we shall certainly be going back to linden hall. The chocolate on the pillow at night was the jewel in the crown.
Just returned from a 2 night stay. First impressions were very good - a 'meeter and greeter' came out to take our cases, and following check in gave us a quick tour of the public rooms before taking us to our bedroom. The good impressions were tempered by the sight of food trays piled up by the lift doors waiting to be removed.
The room was small - although I had booked 4 months ago no upgraded rooms were available - we found out during our stay that it was because a TV production team was staying there. Although small the room was adequate and clean, and again the bathroom was small but adequate. The bed was uncomfortable, but there again a mattress is a very personal thing!
We ate both nights in the Dobson Restaurant, preceded by a drink in the cocktail lounge. For the hefty drinks prices (£5.50ish for a g&t) we did expect canapes or nibbles, but on the first night got neither. The second night, when a junior waiter was on, we got a selection of nuts and olives. The food was good, and the waitresses were very pleasant, although not up to professional standards - taking dishes to the wrong table, not pouring wine etc. There was one vegetarian dish which changed daily, although the main menu stayed the same.
Breakfast was just about OK. On the first morning we had to wait about 10 minutes for a table to be cleared. The buffet was reasonable, but my cooked breakfast was very greasy. Service times were OK.
The main thing I disliked about the hotel was penny pinching - the bathroom toiletries were not replaced on the second day, there was only one flannel between 2 on both days, as mentioned above there were no nibbles with the drinks, and worst of all was after-dinner coffee! The menu invited one to have 'after dinner coffee and petit fours' for £3.75. The coffee came, along with a saucer bearing two small chocolates! With a hotel charging as much as this one does these little things are unnecessary and annoying.
I had noticed from other reviews that it would be an idea to check the bill - it certainly was. The bill had a charge of £10 for an internet cable which should have been wiped when the cable was returned, and also charged £65 for dinner which was included in the room rate. Had I not read previous reviews I wouldn't have thought much of this, but it is apparently a very common problem.
Reading the above it sounds as though we didn't enjoy the break, which is not true. The staff were very friendly, the hotel is in a lovely setting, but it fails on minor but very niggly details to provide the first class experience one expects for a hotel of this type.
The great North East
Just returned from spending 4 days at this Hotel. Only listed has a 3 star but more like a 4 star. The staff are very friendly and helpfull and nothing was too much trouble. The breakfasts were great, plenty to choose from the buffet and the english breakfast was well cooked and had everything you would expect, from beans to black pudding. The service was excellent and hot meals were served up very quickley. The evening meals were very good especially in the Linden Tree Pub, attached to the Hotel.
One warning though if you are offered room 231 refuse it. We spent our first night in this room, it is very hot and smells of cooking, we were told it was above the kitchens, however it was on the 2nd floor? The worst part though is that it is above the wedding reception rooms, we were kept awake until 2.30am by loud music. Over the weekend there was 4 weddings at the hotel. However, when I complained on the following morning we were moved to a room on the ground floor at the back of the Hotel, bliss. The room was very good and overlooked the gardens. From then on the weddings were not a problem. I would stay here again but not in room 231.
Very disappointing, wont go again
I booked via the website and the Hotelconfirmed over the phone that we would have a kingsize bed (Originally they didn't know what a King size bed was!). What we got was a very hard and sloping 5 foot bed. We had a dreadful night's sleep.
We had invited some relations who lived in Morpeth to join us for a meal in the Restaurant - embarrassingly soul less reception, expensive, poorly cooked food, expensive wines, non- British waiters - reaching across me to pick up my neighbour's plate. Service falling short. French restaurants would be mortified at this level of service. Breakfast service and food good however. Did send a letter to complain and was told that on our next visit they would make sure that 'everything would be perfect'. Sorry but I won't return- once bitten, twice shy. The bill came to nearly £500