More about Buckatree Hall Hotel
What a shame!!
We stayed here for one night whilst on a training course in February. I definately has the feel of the Overlook Hotel from The Shining. Rooms need refurbishment and new heating. TV would not tune in properly. Bathroom ceiling had signs of flood from upstairs. It was such a shame because the location is fantastic and the staff were friendly. I read another review which criticised the restaurant, but we received excellent service (6 of us) and the food was good. Come on Swallow group put your hand in your pocket and invest some money in this place, it has loads of potential and the staff deserve better.
I would stay here again if only for the pleasant staff.
good country location
Just off the M54 & about five minutes from Telford centre.
Stayed there twice now - both times the room proved comfortable if a little dated.
Recption staff really friendly.
The dining experience was not good - whilst the fod was'nt too bad and the room itself ws OK - it was odd that it was so under staffed - one waitress and a manager. Local rcommercial radio blared all the time - in all the dinining experience as not goo - but with a very little effort it could be.
I shall return as this place is s well positioned & so much nicer than staying in the town centre.
Close down and refurbish!
We have just stayed for a three night break and although we enjoyed our holiday the hotel left a lot to be desired - true it was not expensive but the standards we have come to expect were just not there. Our room was nice but small things let it down - scratched/marked paintwork, torn curtain tie backs with curtain hooks missing, bath not cleaned properly etc. The breakfast was superb with a lovely lady seemingly in charge - but the dinner was a shambles - nobody seemed to be organising the staff - they came and went - not noticing the customer's needs - we had to ask for water/rolls/our main course after 25 mins etc. etc. - also at a special price of £40 per couple for 3 courses I would have expected better - we saw the Brake Brothers lorry delivering twice so know where the food came from - i.e. cook in the bag!! Setting is superb but they need to close down for a couple of weeks and smarten the place up - what a shame!
Got booked into this hotel by my employer for a conference I attended in Feb (I know I'm very late at getting this review done.)
Breakfast was great. Room was disappointing. Cracked tiles, towels with holes in, shower not working, so had to have a bath and the water was cold.
Oh and the bar shut early, even though there were plenty of people willing to spend money!
Some of the earlier reviews prepared me to expect the worst but the five nights that I stayed at Buckatree Hall over the last two weeks were very pleasant. The en suite rooms are comfortable with decent bathrooms, good tea / coffee facilities. The limited range of TV channels does not include any radio stations. The staff were friendly and efficient. I only took breakfast but the hot / cold buffet was more than adequate. Pay as you go Wi-fi internet access is available from Cloud; 30 min £2.99; 60 min £4.50 etc. The same subscription is valid in other locations as well.
The rural situation is excellent being within a couple of miles of the M54 junction 7, a short drive into Wellington (Telford) and yet surrounded with countryside, views westward and wooded Ercall Hill nature reserve, part of the Wrekin, immediately behind.
The only downside to my trip was a smash and grab raid on my car during the early evening one day. Apparently there have been several incidents over recent months so be warned and do not leave anything attractive on view in your car.
Stayed here for 2 nights for a family wedding and I have to say that the function itself was lovely. Nice wedding meal in the restaurant and pleasant enough evening party also. However the rooms were awful! We booked 2 rooms, a double for my parents and a family room for us (2 adults, 2 kids). On first glance my parents room looked fine, quite small but looked modern and clean. On further inspection though things weren't up to standard. There was no overhead light in the bedroom which meant reading a newspaper in your room was out of the question. The toilet was situated close to the sink and right against the bathroom wall which meant (sorry to be crude here) that wiping and sitting were not possible at the same time. Now our room. There was a double bed in the centre of the room and a converted sofa to one side of it underneath the window. The other "bed" was to the left of the double so all 4 beds were in a line together and everyone had to get into bed from the bottom! My son is only 4 and quite small, anyone any bigger or heavier would have squashed the bed flat, it had certainly seen better days. We only had 4 pillows between us and these were possibly the slimmest ones I had ever seen. We had 2 irons and 2 ironing boards in the room. The television barely worked at all, a couple of very fuzzy channels at best. The bathroom, although a decent size was old fashioned and tired looking. The sink was very high, impossible for my son to even wash his hands without using a bedroom chair to stand on. The hot water had a mind of its own, I started a shower only for the hot water to stop completely half way through. The only way to rinse off the soap was to keep turning the shower on and off, not my idea of a relaxing start to the day. And now to the breakfast. The first morning was OK, staff were not overly helpful but we all managed to eat. The day after the wedding however was plain awful. When we arrived downstairs we were directed to a different room, the one where we had been partying till the early hours the night before in fact. There were no clean vacant tables at all and no staff to help us either so we cleaned off a table of 4 ourselves and the 6 of us sat down. There was no juice, no water, no glasses, no cutlery, the list goes on. We repeatedly asked for things but were met with shrugs and lame excuses. When I eventually went up to fetch some food I was offered a choice of 2 very ropey looking eggs, even the waitress agreed that they didn't look at all nice. It was a complete shambles. You are probably wondering why we didn't complain about all this and the truth is that we didn't want to upset the bride & groom so just paid our bill (each room was £70 per night inc b'fast) . I can honestly say I wouldn't stay in this hotel again if you paid me, Fawlty Towers seems to sum it up nicely. From the outside it looks very sweet and the picture of a country house hotel but its a different story indoors. O yes, one more thing, I know its the countryside but the smell of pig manure outside was eye-wateringly strong. Enjoy!!
Lovely location, but tidy it up.
My wife and I stayed here for a Friday and Saturday night on the Daily Telegraph special of £35 per night. When you first arrive the place looks great but, as a lot of the reviews correctly say, on closer inspection things could be a lot better. Okay, so we didn't pay that much but if I'd spent £80-90 on a room here I'd want:
1. Towels that were made this century.
2. The room cleaned - it wasn't during our stay.
3. So, no coffee refills!
4. A fridge.
5. A bathroom that hadn't got cracked tiles, loose plug, bits missing from the taps etc.
We took an option to pay £10 for a three course meal each which was okay but nothing to write home about. Breakfasts were good though. Don't know if they have them every weekend, but there was an 18th party Friday night and a 40th Saturday night so quite busy/noisy.
All in all I suspected we were given the smallest/least wanted room because of the rate we were on and would have left if they'd expected me to pay full price for it.
Great location though!!
tired on arrival but the hotel was even more tired
The hotel is located in a very pleasant area, with what could be very attractive gardens/lake. The hotel and its grounds need an investment of time and money to bring it up to date. Its a sad worn hotel which needs to review itself and bring itself out of the 80s into the modern time. Breakfast finishes in the large unpleasnt dining room quite early, but the morning we casught breakfast it wasnt a very exciting experience, basic fried fare. We wont be back Im afraid which is a shame because it is a very nice part of the country.
More than acceptable
My wife and I chose the Buckatree Hotel to meet up for just one night with some friends we had not seen for more than a year. After booking we read the tripadvisor comments and were horrified, expecting to find ourselves at a hotel from hell.
But the critical remarks in no way matched our experience. We had a warm room which more than exceeded our expectations for a three star establishment, the staff were accommodating and while we were the only four dining in that night(it was a Sunday in January after all) we enjoyed our brief stay. We negotiated a special rate and I challenge anyone to better the deal - £35 for a room for two with a cooked(not buffet) breakfast. I can only assume the hotel's critic were anticipating five star standards because their comments certainly do not do the Buckatree justice. We will not hesitate to return and enjoy some of the wonderful walking in the area.
I recently attended a wedding reception at this hotel. Initially I was greeted by a member of staff who informed me that there wasn't a wedding reception on the day which I had arrived, even though I had all the paperwork in my hand!
Following the actual ceremony every member of staff disappeared off the face of the earth, when all of the guests required drinks.
The food is terrible and the service is poor. I cannot believe that I actually considered this place as a potential wedding venue for myself. It is in need of a re-vamp - URGENTLY, and please get some better, well trained staff rather than the daft girl which met me and didn't seem to know which day of the week she was on!
Very poor, dated and would not go back.