Located on Queen Square and handy to the shopping district on Milsom Street, the hotel presents a handsome enough exterior. Fittings and furnishings are in subdued tones of Queen Anne style. Perhaps the faulty plumbing was a clue that something was amiss...... Management has become accustomed to having a captive audience of tour groups. Staff seem to have lost the personal touch of dealing with an individual traveler. The bartender was surly. Diners directed to the lounge were left to wait 30 minutes before a waitress appeared. Upon arrival she managed to take an order from only 1 of the 3 tables where customers were seated. A further 30 minutes elapsed with no sign of either food OR waitress.
The hotel is reputed to be popular with the pre-theatre supper crowd. I have trouble believing it.







