Old Mill Hotel & Lodge

3 out of 5 stars3 Stars

Toll Bridge Rd, Wells, Somerset, BA1 7DE, United Kingdom
Old Mill Hotel
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59%

Satisfaction Terrible
Excellent
15%
87
Very Good
24%
140
Average
20%
115
Poor
19%
109
Terrible
21%
121

Value Score Poor Value

Rated 20% lower than similarly priced 3 star hotels

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Good For Solo
  • Families50
  • Couples38
  • Solo52
  • Business51

More about Old Mill Hotel & Lodge

Disappointing stay

by TripAdvisor Member SundewEngland

My wife and I stayed at this hotel for four nights in May. During that time we had three different rooms, two were adequate but the other was extremely disappointing. It overlooked the weir and toll bridge and was passed off as a double but was barely that with poorly maintained fittings. This room was also noisy with the road over the toll bridge somewhat of a rat run. However we cannot fault the staff who readily moved us to another room.
We had two meals in the restaurant, the first was average but acceptable. However on our last night raw vegetables had to be returned to the kitchen and one meal rejected.There were also concerns over freshness of items at breakfast.
Having read other reviews we must have just been very unlucky.
We have been offered free accomodation by the management by way of compensation but have declined this.

Lovely wedding

by TripAdvisor Member travelsaffie

We had our wedding at the oldmill hotel on 16th June and after reading some of the reviews in here I would just like to say what a wonderful day we had, we had all the lodge rooms for guests with no complaints. Our room was lovely and the food very good, all piping hot with plenty of vegetables. The setting was superb, the service and staff were very attentive, all made our day go smoothly and stress free. I would certainly recommend the hotel

Excellent

by TripAdvisor Member littlehouse28

On entering the Old Mll Hotel late at night the welcome we recieved from the staff was wonderful. Our room with a view of the river was just beautiful. The facilties were far more than we expected particuarly since had just arrived from Paris. Dinner in the resturant was fantastic the choice was great, the service even better and and the meal was delicious. Breakfast again the choice was even better and the service great and the meal was very filling and no one could complain about the price of anything. The service we recieved was outstanding and as we werent locals and were unsure of what sights to see and how to get there the staff went to great lengths to explain our options of what to see and how to get there. Without their help and guidance we would not have had the most wonderful stay in Bath. I am recommending all of our friends to stay at this most wonderful hotel when visiting Bath. Kaylene and Neil AUSTRALIA

Excellent wedding

by TripAdvisor Member MP123Uk

We had our wedding reception at this hotel on 22 September 2007. The food and service were fantastic. They were very flexible and happy to accommodate any requests that we had both prior to the day of the wedding and on the day itself.

One of our guests was a vegetarian that we had not told them about. When we arrived at the hotel and asked them if it would be possible to have an extra vegetarian meal, they were more than happy to oblige.

Our guests stayed in the lodge rooms and although they are not the biggest of rooms, there were no compaints about them and they were perfect for one or two nights.

We stayed in one of the de-luxe four poster rooms (room 116) which was fairly big and had a gorgeous view of the river and surroundings.

The hotel is in a fantastic location with views over the river.

We thoroughly enjoyed the day and neither us or our guests can fault the hotel.

a liitle to structured for my wife

by TripAdvisor Member paulgill199

Got there at 5.30ish staff very pleasant , explained all facilties of hotel and explained that during our stay there would be 2 weddings so it might get busy.The only thing my wife wasn't fussed about was that we had to give a time for evening meal and breakfast which seemed a bit structured. Anyway food was fantastic and lots of it and hot,staff great and no trouble to have a chat. While the wedding party was in full swing there was no where for the hotel residents to sit and have quiet time after the meal as the bar is shared between lounge at wedding room, so you could sit in the lounge but you were in with wedding guests which is fine if you fancied a bit of a party but if you wanted to just relax then you would have had to go to your room. Breakfast in the morning was same as evening meal and staff very accomadating again. Going down to Lyme Regis straight from here from a 4 start to a 2 star so should be interesting.

Beautiful location, lovely retreat

by TripAdvisor Member taurusCroydon

Booked river view double room for 50th birthday celebration for husband. On arrival Friday at 1pm allocated double room - no river view! Hotel explained error on part of booking clerk. Manager very apologetic and understanding, offering fair reduction in room rate. However, after poor start, weekend got better and better. Location is superb, very picturesque. Excellent walk along canal (not river) into Bath. Country pub, many narrow boats, walkers and bicyclists - took us 30mins but we are fast walkers. Bus travel into Bath is very easy - about 15 minutes. River taxi operates at specific times from restaurant opposite hotel - check with reception, another relaxing way to travel into Bath. Dinner in hotel very good, breakfasts excellent. Staff very friendly and helpful. One staff member organised welcome 'birthday message' in room on return from day in Bath. She also provided towelling robes, slippers and toiletries for use in Thermal Spa in Bath. Visit is a must. If she ever reads this - a big THANK YOU. Drove into Limpley Stoke and hired bikes to cycle along canal back to Bathampton - again beautiful scenery. A very memorable weekend in a lovely hotel, set in a beautiful part of England. ps fishing also available, but not enough time fortunately for me but not for my husband!!!! Would definitely recommend.

Over priced, dated, tatty

by TripAdvisor Member Trickydicky1

I recently had the 'pleasure' of spending two nights at the Old Mill in one of their four poster rooms. The overall impression is very disappointing. The hotel looks like it was built in the sixties when planning permission was not required. It has a great setting but nothing else to recommend it.

The whole place needs redecorating and refitting. Everything from carpets to wall paper to furniture needs updating. Our room was small the bathroom was very small. Only the view was good.

We paid £148 per night. Hugely disappointed.

Over the river there is a great Pub restaurant called Bathampton Mill which was great. Good food and atmosphere, well fitted, great staff. Every thing the Old Mill is not.

Super Loaction, Food very good, hotel decor very dated & tired.

by TripAdvisor Member JKSyAMR

Date: New Years Eve 2007 - New Years Day 2008.

We booked a 2 night stay for our New Year Break at a cost of £280.00 per head for the two nights. Not cheap - but the website described the hotel and it's facilities and it all looked from the photo's and sounded very nice, especially when we spoke to them on the telephone.
Sadly the accomodation all has a very dated 1960's feel, especially the the four poster room which was quite small, in fact no larger than other double rooms even though a supplement was charged. The bathroom was just about adequate but again a little tired with peeling wallpaper and the toiletries were barely sufficient. The lovely clean laundered bathrobes and slippers are a nice touch though and the towels and facecloths supplied were very clean, fresh and very white.

The hotel location is excellent and in a very pretty setting, car parking is easy and adequate.
The food is realy lovely and the chef obviously knows what he is doing. The fillet steaks (advance choice from the menu) served for the New Years Eve Dinner were outstanding, especially given that so many people had obviously ordered this lovely dish.
The New Years Day Dinner was equally super with the Roast Lamb being superb. The wine list is very adequate and sensibly priced, however on both nights our first choice of wine was not available and we had to choose an alternative.
We were told that we had to be allocated a time for our dinner for New Years Day and 8pm was not available ??? We therefore chose 7.45pm. Very strange!!
The breakfasts were good with the Full English being super, but a choice of bread or type of toast would be good.

Most staff were very friendly and courteous and helped with newspapers etc. There was no coffee available in the lounge bar after 10.30 on New Years Eve after dinner, again very strange as we were told that the machine was turned off at 10.30pm.
Very sad as after such a lovely meal there would have been nothing better to have relaxed with a nice coffee & brandy in the bar whilst enjoying the music and dancing.

We noticed that they advertise 3 stars, however on an English Tourist Board plaque outside the property they display 4 stars. We feel that this must be an old embelishment but this could
be a super hotel worthy of the 4 stars if the decor was updated and just a very few small points of detail were attended to.

The Old Mill Is Great

by TripAdvisor Member Travellers75

We had a Christmas Break package at this hotel.
Stayed in the main hotel building not the Lodge.
No lifts.

Very comfortable, good food and very attentive, friendly and kind staff - excellent.

Situation is great overlooking river Avon with mill wheel outside dining room.

Plenty of parking and very accesible from the M4 - no need to go through centre of Bath but only 10 -15 minutes drive from it depending on the traffic.

Lovely location

by TripAdvisor Member bungy99

I recently stayed for a couple of nights at the Old Mill, Bath with my wife and 10-month-old baby. The hotel generally was of a very good standard and the staff were very helpful and accommodating, especially regarding my daughter. They have a baby listening service which allowed us to put the baby to bed and go for dinner in the hotel restaurant while the reception staff listened in to our room. We got a deal which included a three course dinner for an extra £8.50 each per night. Although the included menu was limited, the food was very nice indeed. You can always choose from the a la carte menu for a little bit extra. They also had a very good breakfast menu not being limited to the usual canteen style cooked breakfast that you will find at many of the chain hotels.

For us, the location was great. We preferred to be on the periphery of Bath in the countryside but the hotel is also within 40 minutes walk of the city centre along a beautiful canal path. We were going to get the bus back, but decided that the walk was so nice that we would walk back as well. I guess this is less convenient if you are going to be going in and out of the city centre but it was perfect for us.

My only negative comments were that the room was fairly small and the bathroom could do with a lick of paint and some new tiles. The price at £105 per night for the room seems to be fairly average for Bath after ringing around and checking various web sites before travelling. We were in a room in the main hotel with a river view. The lodge at the back of the car park didn't look too great so I would avoid that and go for a room in the main hotel.

But on the whole I can definitely recommend this hotel for a short stay in the Bath area, especially if you have a small child.

Photos

The Riverside WalkThe Riverside Walk

Baths and Pump HouseBaths and Pump House

Pub SignagePub Signage

One of the dining roomsOne of the dining rooms

Comments

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 Old Mill Hotel & Lodge

We've found that other people looking for this hotel also know it by these names:

Old Mill Bath
Old Mill Hotel

Address: Toll Bridge Rd, Wells, Somerset, BA1 7DE, United Kingdom