More about Kenwood Hall Hotel
Pre-Christmas Tour
by TripAdvisor Member TravellerLite
Not a new hotel,this was the Sheffield Marriott until the 1st of December.Now a Principal Hotel.Stayed one night with a coach party.Reception efficient and friendly,room warm and welcoming and above expectations.Service at evening meal very good,but the main course in particular was disappointing,noticed quite a few meals nowhere near finished.Breakfast was fine,unless you fancied a pancake,they were rock hard.Overall though a good experience,and it will be interesting to read reviews when Principal have been in charge a bit longer
Super Hotel
by TripAdvisor Member sa21ah
Just returned from a weekend break at kenwood hall.
I got a great deal through laterooms.com £76 per night with an upgarde to an executive room and a bottle of wine on arrival. Check in staff very friendly and helpful, Found the room very easily.
The room was lovely. Very spacious and well laid out, A huge bed with georgeous bedding and a private balcong over looking the lake! The bathroom was a litle dated, but was spacious, very clean and had plenty of fluffy towels and toiletries.
On check in I was told that our bottle of wine should of been in the room , but wasnt, Reception quicky sent a bottle to us.
The only problem we had was the power went off in our room and the room next door for about 15mins we sat in the dark, as there was no emergancy lighting.
Breckfast was a buffet, served in the lovely restaurant with great views over the lake. Breckfast was served untill 11am so got a lie in aswell! Didn't eat dinner here but the choice and quility of breckfast was first class.
When we arrived on the friday out corridor was quite noisey as a football team were staying over, but this was only in the afternoon and we didnt hear them again.
There were two weddings in the hotel on the saturday but this didnt effect us at all, as weddings where in another part of the hotel compleatly, the only issue was finding a parking space.
Working in a luxuary hotel myself i tend to be a little picky, but our stay was fantastic, Hotel lovely, staff even better. Cant wait to go back.
gorgeous rooms, friendly atmosphere
by TripAdvisor Member kathy_and_chris
I was taken away for the weekend to this hotel by my boyfriend for my 21st birthday and it was wonderful. We got a really good deal on the room - if you know anyone who works for the chain ask them before booking because you could get an enormous discount.
On check-in, very late on a Friday night, the staff were cheerful, friendly and informative. The room itself was glorious. Huge and split into two parts - living and sleepin areas - and with a clean, plain en-suite. The en-suite was rather small - especially the bath - but the complimentary shower gels etc were very sweet.
The bed was enormous, probably a super kings and the sheets of the highest quality. It was also incredibly comfy! the curtains were nice and thick and when closed the room was pitch dark.
The only real down sides to our stay were the promise of SKY television - only about 4 extra channels - and a choice of movies - 4 a day actually, 2 of which were pornographic. Also the room service was rather over-priced - particularly the breakfasts.
However overall our short stay was fanastic and I am glad I didnt read any of these other reviews before i went, or I may have missed out on a fantastic experience. I have been to other so-called 4 star hotels and they simply do not compare.
Marriott overbook and then let others check-in whilst they send you away!
by TripAdvisor Member AngusJ
Sadly when I got to the Marriott they had over booked and said they could not honour my guaranteed reservation despite the fact I am a frequent stayer. The eve manager said they had known this since yesterday but don't contract guests to let them know this. I was told by the check in girl that this was not the fact and that they had "just" become aware of this fact. More frustrating was the fact that two other guests checked in after me - One being a top level frequent stayer and the other female having pre paid.
They offered me the Holiday Inn which I was not happy about and eventually the put me in another hotel.
When I returned for breakfast the next morning as I had arranged to meet a client there they charged me for breakfast as I didn't have a room and was not entitled to breakfast!
Poor all round show Marriott.
Lovely setting but customer service needs to be better
by TripAdvisor Member Getupandgotoday
This hotel is in a beautiful setting - parkland with a lake. It consists of the original house, a block that reminds you of a hall of residence joined to the house by functions rooms, reception, pool area and restaurant. Stayed there for one night in June and the room we were allocated was in the 'hall of residence' block, however it was a large room which was quite quiet. The bath area needed updating and the bed was not one of the most comfortable I have slept in. Some problems with the staff - breakfast manager was very reluctant to seat us by the window when we asked and we were given a table which had no view onto the garden even though there were some free -- the waitress kindly offered to clear a table for us overlooking the garden. When we checked out the receptionist tried to charge us £30 for two breakfasts even though breakfast was in our room rate, A word of advice if you want to eat breakfast in the hotel try to get a rate that includes it as at £15 a head it is not worth it. The breakfast was pleasant enough - fruit, cereals, cooked - all the usual hotel breakfast stuff. I guess I would stay there again when I go back to Sheffield as the setting is peaceful, although hotel not easy to find. Sheffield does not seem to be over blessed with a good choice of hotels, however some of the serviced apartments in the town centre are pleasant.
loved the place
by TripAdvisor Member dee61
my husband booked this hotel as a suprise for a special anniversary. we had the Presidential Suite and it was beautiful. the suite was huge with stunning views across the lovley grounds. you can see why those lucky brides have their weddings there. the staff was so helpful and polite and the hotel was spotless. we reserved a table for dinner the food was exellent ! The whole experience was second to none we are booking again for december and cant wait.
Bit of a Black Sheep ...
by TripAdvisor Member SignHerePlease
So you know I am not being biased here, I am an enormous fan and a definte 'brand junky' when it comes to Marriots. Whenever I am away on business, either in the UK or in the US, I insist on a Marriot hotel - or one of the others in the Chain - whenever possible and I have done so for the last 7 or 8 years. I also use my points to stay in them on UK holidays because of the savings.
BUT.... I wrote a review on this site 18 months ago and expressed some disappointment with this hotel, but its getting worse - and its sad because it is a fabulous Country setting near to the centre of the City.
The staff are friendly but lack professionalism. The food is way below Marriot standards (fish undercooked and chips burned on the last 2 occassions I have stayed there). A few of the rooms ( and I have stayed in a few in this hotel) are appalling - especially the ones I have stayed in on the ground floor behind reception - with stains on the walls, peeling paper, grotty bathrooms, dirty carpet, TV's near the end of their shelf life that crackle and hiss.
Marriot has done nothing over the years to address the lack of air conditioning in rooms where windows have restricted opening, and on this occasion I had to wait an hour for a replacement desk lamp (which had obviously been removed and never replaced) and an electric fan to make the room bearable in the heat.
The bar area near reception is like something out the 1970's and it's the same old swimming pool - seriously small enough to be more like a giant paddling pool than part of a 'health and fitness facility' which incidently is also grotty.
Staff can't even be bothered to update the 'in room movie' details in the room to reflect what's actually playing on the videos.
As other reviews suggest, you really do take your chances with this hotel, and in my opinion, without a major refurb, better staf training and improvement in the food, no way does it come anywhere near a 4 star hotel and I don't think deserves the Marriot sign outside the door.
Country Hotel in a city
by TripAdvisor Member Snowweasel
This is a really interesting hotel. Situated a mile from city centre, in the university area, it has fantastic grounds more appropriate to a county house hotel.
At its centre is a conversion of a big victorian house with additional modern wings. Nice big bedrooms with lovely comfortable beds, large bar/foyer area and dining room overlooking the grounds and lake. Yes, a lake. Time to reassess your view of Sheffield as a grim northern city .
There's a gym and pool, too, though I was too busy to use either.
The drawbacks? A little too far away from the city centre if that is where your business is, but a cab is very cheap. Apart from that , I couldn't see any. A good hotel if you want something a little different.
Long walk to your room for some
by TripAdvisor Member Geraldo_Bonzo
This is a huge rambling place. My room was a good 5 minute walk from Reception and up and down stairs. If I were a disabled person with mobility problems I would want to be very selective about rooms and bookings.
That said, the room was huge, airy, and very comfortable although the plumbing belonged to another era. Breakfast was fine and the staff efficient if not over friendly. It was Okay but I wouldn't rush back.
Very good
by TripAdvisor Member hotelinspector2008
We stayed at this hotel and it was the best night sleep we had ever had, Marriot hotels have the best rooms I have seen in the UK for a long time.
Breakfast was great
The bar is very expensive, We looked at the evening menu and it was very expensive so we asked Reception to organise a taxi and we went to the Rossi italian resturant about 10 mins away and it was a fab place and the food was great.
The pool etc is great and the garden's are lovely.
I will go back to this hotel in 2008 at some point
Photos
Millenium Galleries from Arundall Gate
Interior at Aspalas Turkish Restaurant, Sheffield
Interior at Radhuni Indian restaurant, Sheffield
Enjoying my Masala Dosa at East & West
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