More about Leopold Hotel
Nice, but set up for business users claiming expenses
by TripAdvisor Member pretzel100
Smart hotel built from an old school in one of Sheffield's newly discovered and delightful cobbled corners - fantastic buildings and great restaurants and bars just outside. Staff were great and old fashioned service (Turn-down sir ?). All the Posh Trimmings are present here (very nice they are too).
However, on top of your bill you will be expected to pay for everything, and its not that cheap to begin with. We had to pay quite a bit extra for breakfast and internet.
Considering its location (near the legal quarter and Trippet lane) I believe that this hotel was set up for business users rather than the traveller looking for a nice hotel.
Rooms were larger and better value for money in Macdonalds Hotel, St Pauls PLace, 5 minute walk away.
The Lovely Leopold
by TripAdvisor Member Fussy07
Not many establishments can boast the title "Small Luxury Hotel of the World," and when I read this on their website I admit I was sceptical. However, when we arrived, all my reservations flew out the window (not literally- that would have been a problem) as we were welcomed into a stylish and comfortable foyer. Location is ideal for exploring Sheffield on foot. There is a bus stop opposite if required. The hotel bar overlooks a lovely courtyard open to the public and filled with fountains and at least two Italian restaurants. We ate the first night in the hotel bar, and I can thoroughly recommend the Fisherman's Pie- delicious! To sum up: good location, good food, friendly staff, spotless rooms, comfortable beds. We would definately stay there again.
Fab Hotel
by TripAdvisor Member Lisa_J_B
Amazing hotel in Sheffield in a great little setting which is a newly converted area in the city. Great bars and restaurants in the courtyard outside the hotel, with outside dining set around fountains. Will be a real winner in the summer and very busy I expect. Hotel was great, rooms lovely, service wonderful. Still some work going on in the hotel - painting etc, but kept to evening times. I expect the price will go up but managed to get a double room only rate for £92 - bargain!
On the Whole, Very good.
by TripAdvisor Member ukdryver
We stopped at this hotel on Saturday 5th April. The location is right in the heart of the city centre shopping area. Everything is close by. They sent us to a NCP carpark by giving us a little map. This was fine and it was about 5-10 minutes walk back to the hotel.
Check-in was very quick and the staff were very nice. The room was smart and very clean.
It was just our luck that the room heating was not coming on. A staff member came to the room and tried to get it going but failed. He told us that the technician was off for the weekend so he provided us with a portable heater. Unfortunately it was a very cold weekend and the heater was not very warm. The bathroom was still cold.
The tv was excellent, 32 inch flat screen mounted on the wall with plenty of choice. There is a keyboard in the drawer if you want internet at a cost. The bed was very comfortable.
When we checked out I asked for a discount due to the heating problem and they gave me a 25% discount (£25) of which I was very happy with.
They validated our parking ticket and this knocked about £6 off our 24 hour stay bringing the cost to £5.60.
Obviously the heating problem was a one-off and they compensated me well. I would definately use the hotel in the future.
Staff not helpful
by TripAdvisor Member HTravellerUk
Breakfast is supposed to start at 7. It didn't. Nothing was ready. When the cereal was eventually put out there were no spoons or milk. I had to ask for milk which was brought to the table in a plastic container as you buy in the supermarket. When I asked if they had low fat alternatives to butter I was told curtly 'No we don't'.
One of the receptionists was unhelpful and very unfriendly.
The rooms were good but other experiences definitely were not.
Make sure you're not allergic to feathers!
by TripAdvisor Member Bryke
We won a night's stay at this hotel and took this the night before Good Friday, so possibly the hotel wasn't busy as it was holiday time. Unlike other reports, we found the receptionist very friendly, however, our stay wasn't without incident!
As I'm allergic to feathers, I rang up earlier in the week to make sure that the bedding would be anti-allergenic. The person I spoke to said "yes, I'll make sure they're anti-angelic"... When we got there, I double checked that the bedding was anti-allergenic - yes, I was told, it's on the booking. We were shown to the room and not only did the pillows contain feathers - but so did the duvet! And it took them over an hour to change them! By then, it was 8pm and their restaurant wasn't open (although we could have eaten in the bar), however, we went for a walk round and there was no shortage of choices of places to eat nearby.
Getting back to our room after eating, we got ready for bed and tried to switch off the lights. And found that we couldn't switch one of them off (without taking the keycard out and stumbling round in the dark). My partner rang and was told "that's right, it doesn't switch off". I then phoned back and said "I don't want the light on all night, come and switch it off". At which point our stay could easily have been a plot for a sitcom - the duty manager came with a ladder and tried to take out a halogen light with his bare hands. I raced to get a towel, by which time he said that he couldn't see anything as he was looking into the light and had gone temporarily blind. After a few minutes, during which time he told us how this had been reported to the housekeeper a couple of weeks ago, he did manage to remove the lightbulb (leaving trailing wires) and we went to sleep in a very comfortable bed.
Our room overlooked the courtyard and a crowd of people woke us up when they left a restaurant - as did the wind howling all night. Must be said it was a particularly windy night, but the secondary glazing didn't do the trick.
Although we had been offered breakfast in bed at no extra charge, by then, we really didn't trust them to bring what we'd ordered to the room, so went for breakfast in the restaurant, which was very good indeed.
All in all, our stay was an experience we'll dine out on for years to come - if we had to stay in Sheffield again, I wouldn't rule out this hotel completely, however, I would definitely make sure I'd taken anti-histamines!
A lot of things could be improved, especially communication between housekeeping and reception! They have obviously spent a lot of money refurbishing the building, but seem to have skimped on staff training.
Not what you would expect from SLH!
by TripAdvisor Member PAWNorthamptonshire
We stayed here on 12th April, while celebrating my birthday. My wife booked a mezzanine suite and when making the reservation with the hotel direct, was told that we would be given the best Suite they had as we were celebrating.
Once we found the hotel, we checked in and reception were very helpful, offering to take our luggage to our room while we circumnavigated Sheffield for a car park.
On arriving back to the hotel we were greeted by a very unfriendly man (Mustaf) who gave us our room key and told us to get in the lift to the second floor.
Our room was very warm and dark. it had all the mod cons in it, including a plama TV that was fitted to a 1" piece of ply wood on the wall!!!!
The sofa - what can I say, it was like sitting on a piece of concreate, where is the luxury?
The bathroom was adequate but nothing special, the toiletries were plentifull, but you could not get toilet roll much cheaper.
The bedroom area was adequate with a comfortable bed, but the wardrobe doors were heavy and kept sticking.
We were greated by the room next door playing loud music, and at this point we thought we would not hear the end of it, and as expected we were woken at 4.30am with the banging of a bedroom door, loud voices and very strong language.
We had the aircon on full and yet we both woke in the morning as if we had slep next to a radiator.
Breakfast was o.k but the menu states that the breakfast is cooked to order and expect a delay when busy, however it was help yourself from the buffet!
On check out, I paid and had my car park ticket validated, and was given a copy of my bill, it was only when I got home that I found I had been given someone elses bill!!
All in all we felt that the customer service was very poor, and the finer detail is not to the normal standards of a Small luxury Hotel of the World, more like a delux travel lodge.
Nice hotel with good service
by TripAdvisor Member Pacman_68
Stayed with my wife for three nights. The reception staff was very friendly and helpful. We had a room with king size bed. The room could have been a little bit larger, but overall it was ok. Excellent equipment (flatscreen tv...), bathroom also ok.
Safe was not working on arrival, but that was corrected within half an hour.
The breakfast restaurant is very narrow and dark, but the breakfast is ok.
Location is right in the center, all sights, shopping areas, restaurants and bars/pubs in walking distance.
Very good hotel for city trips and business, definitely not a family hotel for families with kids.
leopold hotel - not worth the money
by TripAdvisor Member mercaclassman
Booked dinner, bed and breakfast package. They took my money on checkin but forgot to tell us that the restaurant does not open on Sunday so dinner was a bar meal - selection was from 4 dishes. Staff are mainly students who have had either very little or no training. At breakfast the staff were moving food around with there bare hands. In the bar there were 2 staff, a man from a neighbouring bar came into the hotel with a large plastic bag, went behind the bar and started kissing and canoodling with the female behind the bar and after that started sparring with the male, he then left with his plastic bag full of ice. There is no management at the hotel, it is manned by unqualified and untrained staff.
This is not the standard that the SLH group supposedly aims to achieve, we were very disappointed and can only see the hotel going in one direction, downhill, very quickly.
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