Alton Towers Hotel

Alton Towers, Alton, ST10 4DB , United Kingdom

1 Review

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84%

Satisfaction Very Good
Excellent
32%
409
Very Good
32%
413
Average
20%
263
Poor
8%
104
Terrible
5%
69

N/A

Value Score No Data

Good For Solo
  • Families66
  • Couples71
  • Solo100
  • Business58
  • Sjalen's Profile Photo

    Mystery Hotel & Aquapark

    by

    I haven't stayed in either but they seem like fun. Alton Towers apart from ordinary rooms also has theme rooms like Arabian Nights, Peter Rabbit and Nemesis (dare you sleep in that one!) whilst Splash Landing has the Cariba Creek water park.

More about Alton Towers Hotel

Pack Light Around the Towers

by Meadows11

No need for any sort of luggage really. If you are staying overnight either at a b&b or an Alton Towers Hotel then just a change of clothes which can be left at the hotel will be needed. You will be on your feet most of the day when around the park, and as such will want to be travelling light. Obviously this will depend on whether. However, you will probably be doing a lot of walking so wear something that breathes easily, and sensible shoes. On, or even nearby certain rides you WILL get wet, and as such may need a spare jumper or something. However, in the warmer months your clothing should dry off by the sun in not time at all! If you feel safer bringing your own medicines that is fine, but there are plenty of first aid spots and trained helpers available should the unfortunate need arise. There is plenty to snap away at here, but due to the nature of some of the rides, you may not want to take your favourite one! If you want to buy a disposable one, then they are readily available in the shops around the park.

fantastic break

by TripAdvisor Member sass26

We stayed at the Alton Towers hotel for 2 nights at February half term. We went in a group of 4 adults which reduced the cost hugely as it is priced per room and in the Alton Towers hotel the rooms sleep 4 adults.

Considering that there were 4 of us there was plenty of space for a short break, the room had a double bed and 2 singles (although be aware that one of the singles is actually a mattress on the floor - had we known that we would have gone for bunk beds!)

As it was half term, the hotel and the water park were packed, but that is what you expect if you go during the school holidays. The water park was brilliant - very clean and lovely and warm. The park was open for 4 hours each day with very limited rides (only 4 proper rides open).

The food in the hotels was fantastic, it was an all you eat buffet with more choice than I have ever seen at a hotel buffet. We ate in both hotels and the food was the same in both (I think just because it was winter, normally Alton Towers hotel is cooked to order).

The staff were very helpful, especially the receptionist who got us extra pillows at midnight and the entertainment was very good with very talented singers.

Overall we had a fantastic break and we will be visiting again.

What has happened to the magic ?

by A TripAdvisor Member

We had not stayed at Alton Towers Hotel for over two years and boy has it changed. The magic has dissappeared and its replaced with commercialism.
No longer are you welcomed at the door by smartly dressed friendly porters, but a security guard asking for identification that you were staying at the hotel. We had to enquire three times at reception to direct us to the porters room to put our luggage, "round the corner" was the reply, on the forth attempt a porter appeared out of a room marked Private.
The bedroom when ready at 3.00pm had recently been refurbished and was of a good standard with the children in large bunkbeds.

The Cariba Creek Waterpark is no longer exclusively for guests staying at the hotels, therefore it was very packed with long waits for the rides.

At lunchtime only food available is at bar in Splash Landings Hotel £4.50 for a baguette and they were nothing special.

We booked into the hotel dinning room at Splash Landings Hotel, £18.99 adults and £12.99 children it was self service and all meal options were of poor quality with no value for money.

The fireworks at the park were very good but park was full to capacity and the wait for some of the popular rides was at times 170 minutes. Fast track tickets were given to us at the Hotel for some rides, they are also available for £5.00 to purchase on the park. It would be interesting to know how long a wait you have with the fast track option?

The entertainment at Alton Towers Hotel again had dropped in standard.

Breakfast was taken at The Alton Towers Hotel and again had poor quality and choice. The tea, coffeee and milk taps were free flowing with what can only be descibed at dish water, the brown mugs just added to the insult.

Alton Towers Hotel was a truely magical place, yes expensive, but value for money with excellent service and food. Splash landings was built and the magic started to dissappear, now its spoilt with the only purpose being gaining profit, not giving customer service a look in and yes its still expensive.

Our weekend cost £500.00 for a family of four, to see some fire works, eat crap food and spend one hour in a pool.

Did not want to go home.

by TripAdvisor Member gladitsallover

We stayed in the Alton Towers Hotel during half term in February 06. We enjoyed the water park (although busy and no where to sit) and the evening entertainment which was first rate. The room was clean and the staff were friendly. The lack of fresh towels is a draw back, otherwise we had a wonderful time. Recommended for families with smaller children and pre-teens at this time of year as the bigger rides were not open. Would reccomend to all and any at peak park opening times.

Great for the kids!

by TripAdvisor Member Tweekie

We stayed at the Alton Towers Hotel in the Imperial Suite for my daughters 10th birthday. Check in was a little like a package holiday but once in the magical lift - all that was forgotten. What a lovely room awaited us - bathroom was fab - children kept wanting a bath!!!!! You were given Imperial leather shower foam, bath foam, soaps and shampoos as part of the complimentry goodies. Chocolates were waiting as well as balloons when we arrived. Lots of tea and coffee. Off the kids then went with Dad to Cariba Creek whilst mum had a jacuzzi bath.
You had to book for the restuarant - we chose the one in the Splash Landings hotel as there didn't seem too much on the Secret Gardens menu for children. Eat all you can buffet - 2 adults and 2 kids with a drink each £57. Drinks were a little expensive in the evening but the kids went off and looked in the shops and games rooms so 1 drink was enough for them!!
Breakfast the following morning was help yourselves - again all you can eat. We found this great value.
Check out was so much easier than checking in - a great hotel for Children - not really for couples though - unless you're big kids!!

Great Weekend

by A TripAdvisor Member

We were a party of 12 adults celebrating a 30th birthday and had a great stay at the Alton Towers Hotel 13/01/2006 - 14/01/2006. We paid £98 per couple to have 4 hour access to theme park (very limited rides - only Hex, Pinball Wizzard & Corkscrew 'grown-up' rides open)then unlimited access to Cariba Creek both Saturday & Sunday. Breakfast Sunday morning was included which i understand was great but i was in no fit state to try it (the slice of toast i managed was as you would expect !!)
Downsides of weekend were: We hoped there might have been a few more rides open. 1 hour wait for snack food queue in park because there was only 2 staff on but 3 other staff members stood about chatting with litter pickers in their hands!! We hadn't booked the buffett as felt it was too pricey & was told when booking our stay that we could order off of the menu instead but when we sat down to eat we were told that there was no choice it was buffett only £16.95 per head - food OK - not great value for money.
Positives: Nice & clean room with clean bedding & towels. Great atmosphere in the bar at night with the entertainment. We then moved onto Splash Landings bar late on where there was great staff who helped our celebrations by getting the Karaoke machine out until 2.30am - (Cheers to Glyn,Grant & Carlos!!) Waterpark is great although queue for the rides took ages because it was so busy. I had a fantastic weekend & would recommend staying at this hotel. Oh - if you are travelling by single decker bus like we did then don't try to park in the hotel car parks as it's a bit tricky - go to the coach park instead!!

Problems Easily Ironed Out

by TripAdvisor Member UKMark-7

Just got back from a 2 night stay at Towers, although there were some "teething" problems they were quickly sorted out by AT friendly staff. We had booked 2 nights at Splash Landings but was told they did not get that information so we ended up staying one night in SL hotel and 1 in AT hotel with a substansial discount given back to us.

The entertaiment was great and the food was excellent , the buffet dinner was better than excellent with so much choice you just couldnt try everything without being sick!

One concern we had was a group of lads next to us returning to there room at 4am drunk after being given copious ammounts of drink in the hotel bar and waking us up with doors slamming and noise. This again was reported and a undiscolsed deal was struck over this problem. It seems unfair to hotel guests for AT to let people drink onto the early morning, knowing that they will be coming back to the room.

We shall return without hesitation, as a great time was had by us both. The bonfire party was great last night also.

Hated it

by TripAdvisor Member TammyJackson

This hotel is terrible for couples. Plus a complete rip off price wise. We had to stay here as our company ball was in one of the conference rooms. It was so expensive for below standard accommodation plus if you wanted to swim in a normal pool rather than the splash place, it was £30 per person extra. Horribly noisy as well. Breakfast was poor.

Lovely Rooms!

by A TripAdvisor Member

My husband and I stayed at this hotel for my birthday last April and had a wonderful time. Lovely hotel, wonderful restaurant and truly gorgeous rooms. You have the choice of eating at a lovely, classy a la carte restaurant or of going through to a buffet type place (?) in the Splash Landings hotel - we opted for the A la carte and were not disappointed.

Access to the water park was a bonus as was the early entry into the theme park - I'm hoping for a return trip for my 25th birthday this year!

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Address: Alton Towers, Alton, ST10 4DB , United Kingdom