Best Western Stoke-on-Trent Moat House

Etruria Hall, Festival Way, Etruria, Stoke-on-Trent, Staffordshire, ST1 5BQ, United Kingdom
(4 star hotel)
#4 of 19 hotels in Stoke-upon-Trent
Bad (2.0 out of 5.0) 1 review
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Disappointed

Bad (2.0 of 5.0 stars)
by written on July 7, 2011

Recently stayed at the Moat House from Friday 1st July to Monday 4th July in the Kingsley Suite, there were 2 adults and 2 children, first impression of the room was of disappointment. The room was huge but very very basic, there were 2 single beds and 1 double bed the type that are pulled from a wardrobe from the wall, there were huge gaps from the 'headboard' to the mattress as a result the pillows kept falling through.

The furniture was drab and outdated. For the size of the room the tv was tiny.

there was supposed to be a safe in the room but there wasn't, the room was clean though under the double bed the floor was very dusty, the living area was three chairs, this was the first suite we had ever booked and too be honest very disappointing.

Satff in the resturant were unhelpful and lacked motivation, the choice of food was disappointing. We had booked a dinner package and breakfast, the breakfasts were buffet style, food was ok and a good selection, shame about the dinner choice, this was limited to a seperate menu which was limited and by even more so when the continually ran out of food.

The food itself was very bland, tasteless and for a four star hotel we had tasted better from a high street cafe. We weregoing to order from there seperate menu and just pay for our food but as my 9 year old grandson said the food would still be prepared from the same kitchen and chef so we didn't bother.

Drinks were very expensive, bar/lounge area had no atmosphere.

The swimming pool was ok but limited in time we could spend in it with our grandchildren as no children were allowed in the pool after 8pm and as we were at Alton Towers during the day this was very restrictive for us.

Overall we had a good long weekend but were disappointed with the accomodation and are unlikely to stay again.

I had a Best Western loyalty card which I handed over at check-in as advised by the loyalty programme but I was immeadiately handed it back stating they did not require it, no point in having a loyalty card if it cannot be used.

Unique Quality: No outstanding characteristics but the pool was a bonus especially for the kids but a pity about the restricted use for kids.

Directions: We relied on a Sat Nav (thankfully).

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Best Western Stoke-on-Trent Moat House

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Address: Etruria Hall, Festival Way, Etruria, Stoke-on-Trent, Staffordshire, ST1 5BQ, United Kingdom

Amenities at Best Western Stoke-on-Trent Moat House

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Suites
  • Continental Breakfast
  • Bar / Lounge
  • Free High Speed Internet

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