Winelodge Suites

58 Bridge Road, Oulton Broad, Lowestoft, NR32 3LR, United Kingdom
#14 of 21 hotels in Lowestoft
Terrible (1.0 out of 5.0) 1 review
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Based on 88 reviews
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Terrible (1.0 of 5.0 stars)
by written on November 8, 2014

My sons girlfriend, their daughter and her father and his partner stayed there while attending a family wedding. The rooms are locked with a code system and in the middle of the night she was woken by someone correctly entering the code and going into the room and when my sons girlfriend looked up a woman apologised and left. In the morning she went to her fathers room and shortly after returned to her room to collect her bag and some other sundries when she discovered that someone had entered her room and taken £300+ from her bag. The police were called but have since had to drop any case due to insufficient CCTV footage etc. Her father has written to the establishment and received an email back saying his mail was being passed to the manager and there has been no further communication with him and I have written asking for their insurance details so my son and his girlfriend can claim the stolen money but have had no reply whatsoever. ALL THIS LEADS ME TO BELIEVE THAT a)THEY HAVE NO INSURANCE, b)THEY EITHER DON'T CHANGE THE ROOM CODES AFTER EVERY GUEST, THE THEFT WAS COMMITTED BY A MEMBER OF THE STAFF OR THE CODES ARE LEFT LYING AROUND FOR ALL AND SUNDRY TO SEE and c)THEY REALLY DONT CARE ABOUT THEIR REPUTATION OR THE PEOPLE WHO STAY THERE.

Unique Quality: Outstandingly poor communication, customer care and security. Don't bother trying the place.

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