More about The Crown & Castle
Fantastic place to stay.
This was our second visit to the Crown and Castle and we enjoyed our stay just as much as the first time. The garden rooms, while comfortable and clean before, have been refurbished and now look great from the outside. The beds are extremely comfortable and nice touches in the rooms include fresh milk, good quality tea and coffee, and some well-chosen toiletries. The radios in the rooms are decent as well.
The staff are always helpful and are concerned about one's stay - a minor issue we experienced (not the of hotel's making) was addressed and dealt with quickly and efficiently. We recognized several faces from our first stay so imagine staff turnover is not really an issue here. There seems to be a genuine 'team spirit' amongst the staff.
As before, the food is superb. Produce is sourced locally where possible and the variety in the menu impressive. We particularly like the service in the restaurant which is efficient without being fussy. (You pour your own wine here, for example)
If you want a peaceful stay, enjoy quality food and appreciate attention to detail without fuss and pretentiousness, The Crown and Castle is a safe bet.
terrible let down
very, very disappointing my first w/e away with our new baby called ahead to have cot put in room, said they had a video monitor so we could have dinner downstairs with baby asleep in the room( i might add the room was in sight from our dinner table) immediately we sat down the monitor went down and we were not allowed to bring the baby in her moses basket into the dining room as they liked to keep it adult. She was asleep and making no noise, it was completely unjust and idiotic considering there were only a few people dining and it was not exaclty a glamourous place just an upmarket pub really. My husband and i ended up having to eat separately while one took care of the baby upstairs.For this we paid approx £500 for 2 nights! unbelievable and then i found out this place is run by a hotel inspector! more like fawlty towers. rooms done up v. cheaply, bathrooms poor, food mediocre,hotel staff unhelpful to say the least they gave me numbers to call a taxi firm, rather than them doing it for me. After all this they also called me twice and emailed me to see if i had taken their cot blanket home with me- we were never given one, avoid this place at all costs.
Hotels don't come much better than this
We ate well, drank well and were faced with happy, smiling faces wherever we went. The staff at the C&C have every right to feel more than a little smug at just how fabulous they all are. Nothing is too much trouble (they even keep spare mobile chargers!) and everyone is cheerful and friendly. No obsequious, grovelling staff here - just a team that work well together, are experts in their respective fields and enjoying making every guest feel special. Having worked in a customer-facing environment, I know how easy it is to get thrown brickbats, while the bouquets seem less forthcoming - here is a large, 2-dozen stem, Grand Prix e-bouquet for the whole team!
Friendly, relaxed, professional - a wonderful stay in a beautiful hotel
Staying at the hotel owned and run by TV's Hotel Inspector is an experience! Oh how scandalous if we could find a stray hair in the bath - wouldn't it be hysterical if the orange juice wasn't freshly squeezed - after all she said to those other poor hoteliers!!
But quite frankly, try as we might, we just couldn't fault it! The Crown & Castle is efficient and friendly. Comfortable rooms, polite and helpful staff - a beautiful restaurant with extremely tasty food...and a first rate breakfast.
From the moment you walk in the door, you know you're in safe hands. The place almost forces you to relax and unwind, whether you're sampling local beers by the log burner, or reading a book in your room.
Ruth Watson's presence is everywhere - from the witty and entertaining
hotel handbook to the note in the bathroom with a bad joke about flannels! They've got the balance exactly right - this is a personable
and friendly hotel, but it's not "in your face". You can be completely
anonymous and just enjoy the atmosphere - or you can chat to the staff
and make friends. Either way, it's a place that's professional, relaxed and calm.
A fantastic much-needed stay - we'll be back.
A lovely place to stay!
My husband and I stayed at the hotel in January 2008. We booked one of the best house doubles. The room was very comfortable, clean and tastefully decorated. The bed was enormous. There were some really nice little touches - good quality tea, coffee and hot chocolate with fresh milk rather than the awful UHT stuff. The bathroom was very nice with lovely toiletries and a fantastic shower. The breakfast and evening meals were delightful and all the staff were very friendly and attentive without being overbearing. The quality of the food was excellent and the wine list was extensive. Highly recommend the hot bitter chocolate mousse - divine!
Ruth "Hotel Inspector" Watson was present at the hotel on one of the evenings during our stay and was extremely pleasant and eager to ensure that we enjoyed our stay.
We have already recommended the hotel to friends and family and would definitely like to return sometime in the future for a relaxing break. Well done!
A lovely restful break in a beautiful spot. Room great, food wonderful and service matched both. We oftehn meet efficent people who are nor friendly and friendly people who are not efficent - here the staff were both friendly and efficient. Well worth the trek to get there.
Quintessential English seaside charm plus gastronomic excellence
Orford offers a combination of historic charm (an English Heritage castle on your door step), the sea and great food and drink courtesy of the Crown and Castle. My partner booked the hotel for me as a Birthday treat and it was a great place to stay. We enjoyed great food, excellent and friendly service in a relaxed and comfortable setting. We had a "Best House Double room" which is worth the extra outlay. The room had an Ikea / New England feel with clean lines. The bathroom was fine although the power shower was so powerful it had a tendency to fill the bath tub quicker than the water could drain away. There were really nice touches in the room with free cookies in the room, what felt like personalised notes which lent a charming idiosyncracy to the place explaining the origin of different products etc. and free videos on demand. To be honest the reason you go to the Crown and Castle is for the food, company and the Suffolk landscape; Excellent romantic get away. Don't hesitate to book..
A Night Away in The Hotel Inspectors Hotel
When we arrived the reception was very friendly and efficient, Ruth Watson was in reception she was also very friendly.
We booked a best house room which was very spacious with lovely views over the river and gardens. The room was well appointed with a good choiceof teas, coffee and hot chocolate. Also fresh milk and a bag of lovely cookies. The bedroom furniture was a bit old, but Ruth told us this was about to be changed. The bathroom was spacious but a little scruffy in places. There were vinyl type tiles on the floor depicting pebbles which was awful and out of keeping with the rest of the room.
The handmade soap, shower gel etc was really nice, the bath very large with lots of hot water and excellent overhead shower.
The bathroom could have done with a shelf to put make-up on.
The bedroom was large, but the heating was not very good for such a large room with high ceilings, however the duvet was thick and bed very comfortable.
The bar was short on space to sit, and we had to sit with another person when we first went down for a drink, but the service was fantastic. The staff couldn't do enough and Ruth Watson was taking orders and appeared very "hands on".
The food was lovely and we were not rushed through the courses, it was just right.
At breakfast again the staff were very efficient and friendly. The food very good. However the toast was brought out first, which is always a mistake nearly everywhere we go, as the toast is usually what you eat at the end, after the cereal etc, and when the time comes for you to eat it..its cold. The menu said Jam & Honey, but all we got was marmalade, although it was lovely marmalade.
To sum up it was a lovely night away, but with a few things we didn't like ie bathroom floor, small bar and cold toast. The staff were so friendly and efficient and all the little touches in the hotel were nice. Food fantastic. Very enjoyable, but I don't think its worth £230.
By the way Ruth, you once said on your programme you didn't like Teddy Bears in the room, well I didn't like your stuffed cat in the bar, it was horrible...it looked like a dead cat curled up!!
what a lovely place
Spent a very pleasant weekend here in one of the 'best doubles' in the main house. Lovely room with great views.The room was well appointed with some nice touches. Slight problem with the room being directly over the kitchen and the accompanying aromas( as nice as they were and certainly not like being over a fast food joint !) were intrusive. There was also some noise at the end of the night as the kitchen was closing, banging etc.
The evening meals were suberb, not a duff course over two nights. The staff were excellent, not too overbearing but very efficient. The staff are this hotel's prize feature. Breakfasts were run of the mill and much like you would get at less pricey establishments.
We enjoyed the quietness of Orford which is a little treasure,with the castle, church and quay, a lovely spot.
I would recommend the Crown and Castle but I think the room rates (not the food prices which were very reasonable) are over priced and do not have enough 'added extras' to warrant the cost.
The rooms are pretty much what you would expect in any country hotel.
Car parking is bit tight, we had to park in the castle car park at one point until others had left the hotel and a space was available.