Very disappointing...
by A TripAdvisor Member
I've just returned from a 3-night stay at the Copthorne, and my wife and I were very disappointed.
The rooms are a decent size, but the beds are awful. Ours had a distinct slope to it, causing us both to roll over to one side. We'd had enough by 2:30am on the first night, and insisted on a new room. We were promptly moved to find the new bed sagging in the middle. Not great, especially with my wife 6-months pregnant! I had to fold up a spare blanket and put it under the middle of the mattress, propping-up the bed to let us get to sleep.
The air-con in the room was noisy, and the extract from the bathroom was inadequate- the room filled with steam when using the shower, leaving floor, walls and towels wet. Not pleasant at all.
The breakfast was not up to much- expensive at £15 all in, with no cheaper continental option. My wife ordered porridge which came in a small bowl, overflowing, watery and salty. It went straight back to the kitchen. The cold meats were dry and had obviously been out a few days in a row. Staff seemed keen but disorganised.
We stayed Thursday, Friday and Saturday nights, and each night were kept awake by loud music from the hotel bars until 11:30 or midnight, despite our room being on the 4th floor. Although it was the Christmas party season, the hotel should still have a duty to its guests to provide a comfortable environment. The Copthorne seems to put short-term profit ahead of long-term reputation.
The hotel is billed as 4-star, which in this case is probably only because the facilities matched the inspectors checklist- health club, bar, restaurant, room service, etc. The Copthorne does not deserve a 4-star rating one bit!
Great location but souless
by A TripAdvisor Member
Stayed 2 days and 1 night on business. Meeting rooms are way overpriced food only passable. Service was hurried bordering on uncaring.
Rooms all have views over the Tyne which is the big and possible only attraction of this hotel,it is a short walk to the Quayside. If you are going to Newcastle for the nightlife and shopping and not going to be in your room much choose one of the Travel Inns. They are closer to the centre of the Quayside a third of the price and you won't be expecting great service so won't be disappointed
Five star, I dont think so......
by A TripAdvisor Member
I have just spent the night at this hotel as a treat with my sister and a friend. I found the staff very friendly and also very helpful. That was the good part about the stay. My main concern was the price for the quality of the hotel, not good atall. Dated decor, 1980s, breakfast not included in with the overpriced room!!! Food was nice tho. Shame it didnt have the class of the four star rating that someone has given it!! Thankyou to the lovely staff for our stay, as short as it was.
Copthorn tat.
by TripAdvisor Member M&PJacques
The hotel is tatty. Needs refurbishment. We pointed this out in a letter of complaint. The hotel offered us a free night as compensation, but it was that bad we are not taking them up on their offer, enough said.
Not as good as it used to be!
by TripAdvisor Member RMB72
I stayed in the Copthorne from 8th to 10th February. Back in 1999/2000 I had stayed here before, and remembered having a lovely room with a balcony overlooking the Tyne and was looking forward to returning.
Little has changed since! Nothing had been refurbished at this hotel for quite some time. The decor, although not shabby, is dated. The room had harelquin wallpapered walls and gaudy curtains. Alas there was no balcony this time*, just a large (unopenable) window with nice Tyne views. The bathroom was very tired - white tiles from the 80's I'd guess, with dirty grout. The tap and shower were both very old and in need of replacement to work properly.
Breakfast was very good, although at £15.75 a head I was glad it was included in my rate! The bar was reasonable, although expensive (something like £8 for a gin and tonic!). A bit full of rowdy (and rather common!) businesspeople one night.
The location is good. The hotel is close to the centre and the station, although some people might like to be advised that to walk into Newcastle centre there is a steep slope, either a lot of steps up through a garden or a longer walk via roads. Put is this way, you will want to get a taxi if going to the station!
The location is great for the bars and restaurants of the Quayside, the Baltic art gallery, Millenium Bridge etc etc. Unlike a previous reviewer, I experienced no problems with noise and I couldn't see any bars so close as to be a nuisance. There is the faint rumble of trains over one of the bridges.
Would I stay here again? Not sure really. At full cost this hotel would definitely be overpriced. If you get a decent deal, then I would consider it.
* looking from the outside, only the rooms on the 1st floor appeared to have balconies.
Nice room at nice hotel!
by A TripAdvisor Member
We stayed here for 1 night in April and our room was definitely not shabby. Don't let some of the 'bad' reviews put you off staying here! The staff were very friendly and we had a great time.
Our room overlooked the Tyne and we had a fabulous view - the only complaint I have is that thewindows do not open.
ps. Make sure you fit in a visit to the Baltic Art Gallery just up the river....
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