Poorly Managed
Extras are ludicrously expensive: laundry, food and drink, internet access, etc. Restaurant food is horrendously bad. Wake-up calls were received after cancellation and not placed on certain days (for some odd reason). Staff is mostly useless. Convenient location and comfortable beds are marred by stag and hen parties and rowdies in for Newcastle United FC matches. Bouncers are constantly dealing with drunken troublemakers (but not enough to help me get some sleep). Toilet lids don't stay up and shower faucets squeak despite being brand new. Heat is turned off at midnight! No clocks in rooms because key card must be used to activate electricity. This is a bean-counter hotel with no class, no character and nothing to recommend it.




