More about Stratford Manor
Just a place for us to sleep.
We stayed at the Stratford Manor Hotel our first night in England. We needed a cheap place to sleep after our flight from Japan and I didn't want to stay in the London area or near the airport. We arrived at the hotel later than planned (thanks to Heathrow baggage delays), about 7pm.
We were given room 115 which in this hotel meant that we had to go down two stairways and about 4 fire doors to reach our room.
When we opened the door to our room the smell of cigarette smoke greeted us. The room was a nonsmoking room but it must have been a smoking room in the recent past. We were both too tired to complain and opened the windows to let some fresh air in. Aside from the initial smell the room was fine. The two twin beds were pushed together forming a king size bed. The mattresses were very comfortable. The shower was very good with plenty of hot water.
The hotel provided exactly what we wanted, a long awaited shower and a good nights sleep. Honestly, I doubt if I would ever choose this hotel again though.
My wife and I stayed at The Stratford Manor for a two night leisure break and had a wonderful time.
Lke anyone reading reviews on TripAdvsor, we wanted a hotel that met our needs and spent many days looking at a lot of websites only to be put off by some of the negative reviews. My wife found the Q Hotels website and looking at the TripAdvisor reviews for Stratford Manor the majority were good, so we telephoned their central reservations and from that point on it was the most customer friendly experience I have received from any hotel group.
The central reservations representative took her time to explain all the options available and we have joined the Q Hotels breakaway club ,which is £20 for lifetime membership, and is recouped from the benefits and discounts you get as a member.
We arrived at the hotel and were very impressed by the appearance and location, the staff at check in were very helpful and explained all the facilities available.
We booked a Double Deluxe Room on a dinner bed and breakfast rate. The room was spacious, very clean and had all the facilities we required, Fridge, kettle, tea, coffee, hot chocolate, nice toletries, and thick bathrobes. There was also a bottle of wine which is also a benefit of the deluxe room.
The meals in the restaurant were of a good standard and the service especially by the restaurant superviser was excellent. Breakfast is buffet style and had a good selection of hot and cold food.
We used the leisure facilities of the pool, jacuzzi, steam room which were excellent. There s also a very well equipped gym.
Overall we had a most relaxing and stress free break, all the staff are helpful and cannot do enough for you. Our room had a standard lamp that dd not work, I reported it to reception and Bob the weekend maintainance man, (who proudly informed us that he had received a 15 year service award), came within mnutes to fix it.
We would recommend this hotel and will be going back again.
Enjoyable Stay Let Down by Reception
We stayed at the Stratford Manor for a couple of days (14th/16th, Room 169) and overall we found it quite an enjoyable stay.
We arrived about 7pm, just behind a coach party, fortunately they had all already checked in. There was only one receptionist on duty which meant that we had to wait a short time to check in. She didnt seem very sure how to work the credit card machine and took a paper note of our card. Is this day and age this isnt the safest thing to do. We also found it quite annoying that the receptionist started dealing with the previous guest whilst still dealing with us, quite below par service.
The room was clean, the only thing we found wrong was a water bottle top on the floor from our previous guests. It was fairly well maintained with only the bath plug not working. We had two good quality dressing gowns for use but surprisingly no slippers.
We ate in the hotel the first night and found the food to be of a very good standard and well worth the AA Rosette. The service was excellent. a three course meal, a bottle of wine and an after meal drink cost us £110.00 .
In a conversation with I presume the restaurant manager we mentioned that unfortunately we wouldnt be eating in due to the time of our RSC performance start time. The restaurant manager offered to open the restaurant early for us which is a sign of superb service.
We never used any leisure facilities available.
The public bar area was very pleaseant to sit in. Comfortable seats in a pleaseant contempory surroundings. To nit pick I would say that some of the chairs needed cleaned and some of the light shades needed to be dressed correctly.
One annoying and frustrating thing was that you needed a code to get through the car park barrier. Good idea if your hotel is in the city centre but not 5 miles out in the countryside. We had to wait to see the same receptionist to get the code. Only one receptionist, obviously a hotel with staff issues in reception.
Other than the reception issues it was a very enjoyable stay and I would certanly return
The hotel is geared towards the corporate and rep. market.
It was clean with good sized rooms,a good pool and gym area.
The bar was large and modern but could be draughty if the main doors were open.
The rooms and bathroom were cleaned daily . They were kitted out for the traveller, with a trouser press,an ironing board and iron.Tea ,coffee and biscuits are supplied.
We were booked in for a long weekend break as part of 100 others. this is where things went wrong. the carvery on the friday evening had not catered for a hundred hungry travellers. The beef ran out first then ten minutes later the gammon leaving only the turkey.
It became blatantly obvious that the company expense account customer was the norm here. they may not blink at the cheapest wine starting at 17 quid and beer at nearly 4 quid. We all felt robbed as these prices had to be paid from our own pockets.
The breakfast buffet was the saving grace for the catering staff, it was very good indead. The hotel is very well situated for exploring the area.
Take a second mortgage out for bar snacks as well ,3 pounds for a bowl of chips. The bar and resteraunt were empty most of the time,.I wonder why.
A little disappointed
We shopped around for a hotel in Stratford that would be child friendly as we have a toddler.
This had good reviews but we were a little disappointed.
The hotel seems to be catered very much towards conferences and meetings -which is fine - but the residents didn't seem so important. One day there was very little space to park as the car park was full of builders vans for some meeting.
Breakfast was a bit vague and we were left to ourselves- no-one bothered to tell us about the code to exit the hotel car park.
The staff didnt seem to be very friendly, rarely said hello or good morning and didnt really seem to be very bothered - although we met the head pursor on the last day who was very friendly, he smiled! and was helpful with ideas for places to visit!
Saying all this though, it was clean and the rooms and bathroom were very nice.
The pool was a Godsend with our little boy and was well looked after.
Great for large informal groups, not a destination for romantic couples
This hotel is clearly purpose designed for large groups be it corporate events, large family gatherings or works outings. Unfortunately, if like me you were looking for a modern luxury retreat in which to celebrate ten years of marriage with your wife, you may be less thrilled with the experience.
Outwardly the hotel is modern and imposing. Inward its starting to look tired but some of the worst bits are cleverly disguised by the use of some retro 70's styling.
The gym facilities rival most leisure centres and the pool was also fairly impressive albeit not particuarly clean looking.
Our room was clean, smart and well appointed.
The bar was attractive although regularly frequented by individuals who had lost the ability to regulate their alcohol content somewhere earlier in the evening.
The restaurant atmosphere was somewhere between informal and chaotic, and at times presented a scene not unlike a Saturday lunchtime at a high St McDonalds.
During the first night , we shared the dining room with what could only be described as the 'local rap crew' and their extended family many of whom looked somewhat worse the wear from various substances not available from the hotel. The second night we witnessed a large family turn the restaurant into a karaoke bar complete with drunken renditions of Take That followed by their children fighting amongst themselves in between other diners.
The remaining couples looking for a quiet night such as ourselves were left wondering whether this really was a 4 star hotel.
Pity really as the food itself was largely excellent and deserving of the AA rosette status.
Overall a reasonable hotel in need of some better management and maybe a few more discerning customers.
Not as good as it should be
This is the second time in a few years I've been to this hotel for a conference.
Well appointed and clean.
Impressive when you arrive. Grounds are nice.
Hallways etc show sign of ewar from last time I was here.
Evening meal was pretty bad.
Service was slow.
First course was fish - which I dislike. My server did not offer an alternative, although I could see others at other tables were being offered alternatives.
Main course was cold.
Desert was dry and skimpy.
Service was a little frantic and panicked.
This kind of ruined the whole evening.
Breakfast was pretty good. Buffet was great. But noone explained how it worked and all staff seemed to vanish - so I had to watch what others were doing to work out what was going on.
Staff at reception very helpful and pleasant. Couldn't have done more.
Service very slow. I got fed up and went elsewhere in the end.
Not terrible - but not great either.
Where have all the good receptionist gone
Upon arrival there was no friendly greeting from the receptionist not even a smile and it took an age for her to find our booking. When she did find it we were told, "you are too early and you must wait until 2pm". Well, we were still hanging around at 2.30pm, apparently, housekeeping had not released the room and she would not give us another one as "this one had been allocated to us" Eventually, after complaining to a senior member of staff we got a room.
The room was nice, very roomy and spotlessly clean so nothing to complain about here.
The restaurant staff were very good, in fact, I would say, an asset to the hotel. Food was good but over priced. Plenty of choice for breakfast but the food was not hot.
The swimming pool is very disappointing, the hotel photo gives the impression that it is much bigger . The ladies changing room was very grubby and after using it once I decided not to use it again.
I found it quite worry that all the fire safety doors in the corridors were propped open.
The location is very good, not too far for city centre (about 3 miles). Overall we felt the hotel was not the worst but some staff required further training in customer relations.
We would not stay there again because you can get much better for you money. We felt the reception staff to be a big turn off.
We stayed at the Hotel for one night, the reception staff were fantastic, Paul Adams Reception Manager was excellent very helpful nothing was too much trouble. We had dinner in the restaurant, which was first class, Adam Coventry in the Restaurant can recommend some good wine. The rooms were clean and airy. Breakfast was fine bit short on the cooked side but then we did go down with only twenty minutes to the end. The pool was good, Gym fantastic plenty of equipment. The location of this Hotel is great about 3 miles from Stratford centre and you also have Warwick and Leamington Spa just a short drive away.
The rooms in this hotel are good - clean, well appointed and a decent size with a flat screen tv and the usual facilities. I also have to say the towels are great - a proper bath sheet to wrap yourself in rather than trying to wriggle into an inadequate small towel. Good double glazing keeps out the noise from the nearby road.
The hotel is very much geared to conferences (that's why I was there) and is v. good at them. The food and service was fine - sometimes a bit slow during the evening meal but certainly no worse than most other conference hotels I've stayed in.
So - all in all a good conference hotel with all the usual advantages and disadvantages of same. Very convenient for Stratford but not somewhere to stay if you want atmosphere and soul.
Canny English Anglers
Park & ride
Three strange faces