More about Britannia Bosworth Hall Hotel
Lovely Looking Hotel - Poor Hotel Room
My husband and myself stayed at Bosworth Hall Hotel as a "getaway from the kids". The hotel setting is lovely - the grounds superb.
The food was good quality - the only downside - we had a dingy ground floor room which was shabby and in need of re-decoration. There were a couple of weddings taking place on the weekend we stayed - which meant we ended up mingling with wedding guests when we went to the bar - we didn't mind really - but if it's a quiet romantic weekend you are looking for - maybe peak season in this hotel would not be the best choice. Would we go again - YES but would refuse the same room next time!
Average hotel in every way.
We stayed at the Bosworth Hall Hotel in May 2005 for two nights. We booked with Late Rooms and thought we had an excellent price - £100 for two nights, DBB.
The hotel is beautiful, a stunning manor house set in wonderful grounds. On arrival in our room we found it to be not much bigger than a shoebox. The bed completely dominated the room, there was no sitting area and we were on the ground floor beside the car park. No matter, we felt we had paid a good price and decided to get on with it.
Having read the reviews on this site I knew to book the carvery on arrival and despite us arriving slightly earlier than the appointed check-in time we found that we would not be able to eat until 8:45pm. Now, don't get me wrong, if this had been 6pm and we were being told this I would have thought 'fair enough' but at 1:30pm when we weren't meant to check in until 2pm I thought this was ridiculous. Anyway we agreed to it. The food in the carvery was very good. I was surprised as I'm not usually a fan of these but there was a wide selection of starters, main courses and desserts. All well cooked and hot. Breakfast was also very good. It seemed that many people in the Carvery at dinner time were locals and I felt that the hotel should reserve some spaces on each sitting for guests to avoid the difficulties we experienced. The next day we ate in the Carvery again, having enjoyed it so much the night before and booked at Breakfast time so managed to get a table for 7:30pm - a much more civilised time.
Staff were polite but I didn't get the impression that anyone would go out of their way to help you. The restaurant staff were better and, though busy, were friendly and helpful.
We were pleasantly surprised by the leisure facilities. The pool was large, warm and clean. It wasn't too busy and we spent a couple of hours there over the weekend enjoying it and the sauna and steam room. Changing facilities were very good and towels were provided at the health club reception.
The first night was quiet in the hotel but, on the second night we were disturbed twice. Firstly by a drunken wedding party shouting at each other down the corridor outside and secondly by someone revving their car engine at around 6am outside our room. If these had occurred on our first night I would have asked to be moved.
In conclusion, this isn't a bad hotel but it isn't 4 star standard. Its a little bit like I would imagine a holiday camp pretending to be a hotel would be. This maybe down to the Britannia brand which I'm not that experienced with. The area of Market Bosworth is beautiful though so if you are looking for a weekend away you might want to book this hotel, just remember you get what you pay for and if a price seems too good to be true there is probably a reason for that.
What a dump!!!!!
This is a magnificent looking hotel. And thats where the excellent part of this review stops.
It is run by staff who don't care one iota about customer care.
Brittania Hotels are renowned for this, and Bosworth Hall is no exception. The rooms are basic at best, luke warm water is as good as you will get for running a shower. The duty manager was 'too busy' to deal with our polite requests for the heating to be turned on and the receptionist informed us that it wasn't her problem the management were too busy.
Cromptons restaurant was over-priced for the food we got with slow service but the surroundings were nice.
I really felt for some American tourists who had been totally ripped off for their once-in-a-lifetime holiday to the middle of England being subjected to well below standard service at over-charged prices.
We wrote to the manager voicing our concerns...........and as yet, 4 weeks later, we have'nt had the courtesy of a reply
Do yourself a MASSIVE favour, check availability at nearby venues
Mouldy food, disappearing bar staff and rock hard beds...errr No !!!
Have just returned from a on night stay at Bosworth Hall and I was lucky not to come away with a severe dose of food poisoning ! To be fair, my husband and myself paid next to nothing for one night inc dinner, bed and breakfast but if we had known how distinctly average this hotel was, we would have paid much more for a night at the hotel we were going on to on the Saturday, which was twice the price, but you get what you pay for !
The front of house staff were efficient and polite but the same could not be said for the bar staff, when you were able to find one that was !! We waited for 15 mins until someone came to staff the bar, when asked for a baileys and ice we were asked if we wanted it in a coffee....what ?? When we managed to make him understand that we wanted it in a glass on its own, they had run out of the stuff, the barman went off somewhere for another bottle and he never came back !! Bizarre !
The room we were allocated was ok, nothing special. The bed was very uncomfortable and the bedspread ripped in places. There were burn marks on the chairs in what was supposed to be a non smoking room.
The worst horror was at breakfast where the food was lukewarm, an apparent lack of staff probably contributed to the problems we experienced.
I had a fried egg with my cooked breakfast which was served on fried bread...when I moved the egg, the fried bread was completely mouldy and black, and had been cooked and served like it ! I was horrified and nearly threw up...thank god I hadnt eaten any of it. I reported it to the restaurant manager and duty manager but I will be writing to Brittania Hotels to let them know that this is a clear breach of food hygiene standards and health and safety.
I would be disinclined ever to go back to Bosworth Hall...this hotel is in a beautiful setting and has bags of character and could be a top class establishment if only the management could get the small things right.
The hotel is under resourced, some staff seemed ill trained and if this is indicative of the Britannia chain as a whole I wouldnt bother wasting my money.
I have just returned from a weekend at this hotel with some friends. We had a great weekend and by and large this is a good hotel I would recommend to people.
Our room was of a good size as was the en-suite bathroom. It was clean, well stocked and had a very powerful shower. The bar area was fine with normal hotel prices and a screen showing live sports or music.
The first night we ate in the carvery where the food was not great. Don't go here expecting much beyond canteen food. So the second night we decided to pay the extra supplement and go to the restaurant. The food was great and I mean great. Such a massive improvement over the carvery it was untrue. However (and this seems to be the story with the hotel...) is despite getting so much right they get a simple thing wrong. The service. This was unacceptably slow and the waiting staff did not deal with it in a suitable manner. The manager was accomodating if trying to be a little intimidating. He listened to our issues and stated that the price of the drinks would be removed from the bill. Happy he had taken everything on board we retired to the hotel bar for a nightcap.
The hotel is very popular it seems with weddings and functions. I can see why as this is the perfect set up for events. Be prepared for this and don't go expecting the bar areas to be quite watering holes. That said it wan't in any way anything more than people having a nice time and I could not hear it from my room.
However again a silly thing spoilt it. At checkout the manager was now disputing the offer he made to not charge us for the drinks and only take a bottle of wine off the bill. However what we were charged for showed up across all the rooms that went for the meal. Effectivly paying four times for the same thing! The woman at reception was wonderful and sorted this out but it did leave a sour taste in the mouth.
So in summary. This is a great hotel and as long as you go with the right expectation then you will enjoy yourself. However just watch out for the niggles where it goes wrong and make sure you give them feedback and hopefully they'll get rid of the rubbish bits!
Had a lovely time
Having booked a late DBB weekend break my wife and I arrived at the hotel just after check in time on Friday, We were well received at reception and were allocated a comfortable room albeit the bathroom was a little on the small side. We ate both nights in the carvery and enjoyed a good selection of food and good service. The leisure facilities were of a very good standard and very clean and at no time during our stay were they particulaly busy. The hotel grounds are excellent with numerous country walks to enjoy. Market Boswell itself is only a few minutes by foot and was picturesque with an ecceptional tearoom called Peppercorn Cottage.
If I were to post a cautionary note, there were 2 weddings on the Saturday evening - one reception in the marquee - and I would recommend you ensure you are allocated a room on the side of the hotel furthest from the marquee. We had this and were not disturbed by any noise and had a really enjoyable week-end.
Had a lovely weekend
After going on last minute dot com, to arange a weekend away for my birthday, we picked Bosworth hotel as it sounded wonderful, good price and half an hour from where we live. However after coming on to this website and reading the awful reviews we were ready to cancel. I rung the hotel and spoke to Julie in bookings and she was really helpful and put our minds at rest.
We booked our meals for both nights and made sure that we were away from the weddings.
After arriving and directed to our room, which is quite is easy to find as there are sign posts around to show you where to go. We were unhappy with the room we were given as there was an airconditioned unit below our window which made a loud noise.
After speaking to reception we were allocated another room, with no problems whatso ever.
The room was 214 and was lovely and quaint, right in the top part of the hotel. Yes the rooms could do with some refurnishment but it was comfortable and clean.
The bathroom was on the small side, but again was clean and sufficent. I have to warn you about the `power shower`. It is strangley powerfull and not for the faint hearted!!! It certainly blasts your skin and wakes you up.
We booked jennys carvery on the Friday, again the staff were very busy, but where helpful and polite. There was a large selection of food which was replenished constantly. You help yourself at this restaurant, and the food was delicious. Again the breakfast selection was excellent and although the staff were very busy, again they were very helpful and making you feel welcome.
We booked the Cromptons restaurant for Saturday, as that was my Birthday, and the food, service, staff and the atmosphere was lovely. Cromptons isnt so much as a restaurant but one of the statley rooms decked out.
In the price we paid for the weekend which covered bed, breakfast and evening meal. The evening meal is for Jennys cavery, but if you pay an extra £7 each you can dine in Cromptons.
I recomend a walk into the village of Bosworth as its a lovely village with a few shops and pubs. The jewlery shop is fantastic and very reasonable with some beautiful things. Also the Back Horse pub is really nice and so is there bar menu.
I cant express my praise for the hotel, and I am so glad that we didnt cancel as after reading these reviews we were going to. I recomend ringing the Hotel after booking and make reservations for your restaurants (as you would if you were going out for a meal) and to check about your room, as if its near to a wedding reception.
I would recomend going to this hotel and to find out for yourself rather than cancel, as we nearly did.
We will definatly be going again.
Lovely setting shame about the bed
I had a two night stay here at the end of September for a conference. Staff were very friendly and helpful and check in/out was quick despite large numbers of guests. The food was good, not great. The rooms are small but adequate, likewise the bathroom. The shower was powerful but I had problems controlling the temperature. The bed was shocking, I could feel every spring in the mattress. I wouldn't like to think how 2 people could cope with the bed- I am not very heavy but seemed to sink into the floor! The decor and bedding could do with an overhaul. Cleanliness was adequate, not spotless, but not bad. Overall I would only recommend the hotel if you had a very good deal and I would advise checking the bed before settling for the room.
Avoid this place - it was such a disappointment!
Went for a two night break booked with lastminute.com. When we arrived they had no record of our booking. Eventually given a pokey dark double room with view of a parking area. Signage was awful so we couldn't find it, no porter to help with luggage. When I saw the receptionist had booked my mother and I into a double bedded room I complained I had booked a twin room. I had to go back to reception where I was then given a twin room which was more spacious but tatty and unwelcoming. There were no bath sheets only bath towels, stained soft furnishings, no remote for TV and the door was ill fitting, so every time someone opened the fire door in the corridor the room door rattled as if someone was trying to enter. Very disconcerting and annoying late at night. Jenny's carvery was shut for refurbishments - with accompanying noise! Cromptons restaturant served mediocre food with reheated roast potatoes. When the waiter asked if we had enjoyed our meal we pointed out the potatoes. He later returned and said the chef had said we should have sent them back if they were no good. No apology. The following night the room above the restaurant was used for a drum group practice for 45 minutes at 8.00pm. The noise was awful and guests all complained to no avail. The waitress was rushed off her feet and we did not get our main meal for an hour! The lounge was cold and uninviting, no magazines, books etc., no waiter. There was no info in the room about the times breakfast was served or the pool or the history of the hotel, where you could walk in the gounds etc. We paid £80 for two people dinner b&b per night, which was not expensive, but I still felt was not value for money at this place. We both agreed we would never go there again. Aviod it altogther is my advice!
rooms need a make over
I stayed hear to attend a wedding which was held at the hotel - The venue for a wedding is very good and the food and service at the wedding reception was of a high standard.
After reading the reviews on trip advisor before visiting I had a pre conceived idea about the rooms an can confirm they are very shabby ,they compared to a cheap blackpool B & B. . This place could be exceptional if the rooms were given a little TLC. The towls were threadbear and the windows filthy. Unless staying over for a function I would avoid.