More about City Inn Birmingham
Had problems confirming booking - paid for dinner bed and breakfast - unable to stay for the dinner but no alternative offered. Parking was NOT free but did get a discount. WOW. No robes in room as advertised and none forthcoming when asked.
Room was smaller than anticipated...bed not queen size as advertised.
Must say was very clean and breakfast was beautiful.
Was a bit expenisive for what was offered.
Filled in feed back form and sent e-mail re problems but as yet have had no reply from them.
Bit of a disapointment all round really but we enjoyed as we had come to see Duran Duran :-)
Nice location. Great breakfast.
Stylish hotel with a good breakfast offering. Breakfast was self-service of continental or Full English, frequently replenished by friendly staff. The restaurant manager was extremely efficient and attentive.
The staff on the front desk were not as cheery, but we had no problems with them, checking in OK.
In room, minimalist decor and DVD / CD players are a nice touch. TV comes with many satellite channels including BBC's digital channels, Sky sports and MTV.
The location can't be faulted - a few minutes walk from the centre of Birmingham and just off Broad Street - with countless places to get a drink or some food.
As an aside, I read from other reviews that there are robes in the rooms, but were none in ours.
Great break, nice hotel
We stayed at the City Inn for a city break in Birmingham on a Friday and Saturday night. I booked the room online via City Inn's own website but found cheaper rates on Yeego so I contacted the hotel via their Best Rate Guarantee form and they matched the yeego price plus 10% off as advertised no problem so we stayed in what was a £115prpn room for £74prpn (this included breakfast).
When we arrived check in was quick and efficient but when we got to our room we realised we had been allocated a smoking room - not great when neither of us smoke. So my husband went downstairs to ask if we could be moved to a non-smoking room. They only had disabled non-smoking rooms left but we could look at the room before committing ourselves. The room was great (exactly the same as a smoking room), the only difference was that there was shower curtain rather than cubicle in the bathroom and also a lower sink. This was fine - much better than a smoky room!
The room itself was very nice with modern furniture, lots of space, a comfy armchair, CD player and a LCD TV - very hi-tech! I noted that for business customers there was an internet point - which I find essential when away on business. The bed was also comfy and clean. We had two bathrobes as advertised on the website.
The breakfast was really nice - lots of choice although we did have to wait for clean bowls both mornings. Little incovenience really!
The location was superb. Stone's throw from Broad Street, the canal, restaurants and bars and the Sea Life centre yet very quiet, which is great. The room had great views onto the little square in front of the hotel but the curtains were thick enough to allow you to have a lie-in (very important for me, a light sleeper!).
The hotel was right next door to a multistory car park and we had no problems when departing. The hotel punched our parking ticket and we paid the same rate we would have paid if had a space in the car park's own hotel. I found it much easier park in the multistory anyway - lot less hassle.
The hotel is 10 minutes walk away from the shopping centre (Bull Ring and the Mailbox) and about 1 mile away from the Jewellery Quarter, which I was a bit disappointed with anyway (the Jewellery Quarter that is) so I wouldn't stay near there anyway.
The hotel was great - would definitely stay there again and I had no problems with any of the points other people have mentioned (phone not being answered, problems with reservations, no bathrobes and the such likes).
High Price - Little Value
Stayed for the Lee Evans show at the NIA in October. Rooms were clean but very small, with the bathroom having a very odd smell (i presume untreated damp!)
Some nice touches, like LCD tvs, dvds in rooms but not justifying the price.
For £109 a night i would expect a lot more!! My advice, stay at a premier inn or express by holiday inn if going to a concert at the NIA and save yourself £50! The rooms will be the same size (and clean) and you will at least feel you have had good value!
Wouldnt Stay here again!
I stayed at the City Inn on the 30/9 and have to say I wish i hadn't.
We booked a smoking room in the first instance, when we got to our room the smell was disgusting. It was so smokey it was as if the maid had been smoking in there whilst cleaning the room! Even the sheets smelt of smoke. Se we asked to be moved to a non-smoking room.
The room itself was OK, nothing special, and the bed was a bit "over used".
The bathroom was tiny, small shower and no bath.
The room is advertised with having complimentry Luxury bath robes, these was hard, starchy, very well worn and anything but luxurious.
The hotel staff were often unhelpful and rude, even the duty managers and night managers. On our day of departure in the morning a maid walked in on my partner getting changed, without knocking.
Food and drink:
on returning back to the hotel after an evening out, we attempted to use the hotel bar (which serves untill 3am)
when they asked us for our room key card they informed us they were unable to serve us any drinks as we were paying for our stay with cash and not using a credit card.
Me and my partner do not use credit cards, we use cash, we don't like any debt. So for this we were penalised and told they wouldnt serve us. We went to reception and asked to speak with the duty manager, who was rude and very unhelpful. He advised us there was nothing they could do, we offered cash and debit cards to which they refused. We even offered to leave a substantial amount of cash to reception as credit, they refused to offer us anything at all. We said we would like to order some room service food, and that was declined again. So we were stuck in a hotel we had planned to have a few drinks and dinner in without any food or drink. There is no mention of this being a policy in any litreture of the hotels.
Breakfast was a buffet, however when we arrived downstairs (an hour before they stopped serving) they had run out of most hot items including sausages, bacon, mushrooms, and tomatoes.
this was changed in additon to the room at £9 per night in a multi story car park.
The hotel is over priced, its not worth paying any more this hotel then for a travil inn/travel lodge.
would strongly advise other guests to book elsewhere.
Best Pick of the Bunch
We stayed at the City Inn Brimingham on a Friday night on room only accomodation for £55 booked direct with the hotel.
We had a double room on the 5th floor , which was extremely clean and well presented. In the room there was a double bed with 4 pillows in crisp clean white sheets, bed side table area with lamps, arm chair and table, standard lamp, 2 cupboards with hanging space and wooden hangers, a desk with desk lamp and internet connection, tea and coffee making facilities and the flat screen tv, dvd player and CD player.
In the bathroom there was a powerful walk in shower, a corner sink and toilet. Soap is provided for hand washing by the sink and for hair and body in the shower though you also have miniatures by the White Company at your disposal. As well as the robes there are 2 large bath sheets, a floor mate and 2 hand towels.
All rooms have a floor to ceiling window, air conditioning, trouser press and 24-hour rooms service with a varied menu.
Friendly, helpful, very pleasant at check in and check out. Though had housekeeping first knocked on our door at 8:30am and then again at 9:15am, be warned put your “do not disturb” sign out before you go to bed.
The hotel has an excellent location on the canal side of Brindley Place and not more than a 2-minute to Broad Street. No parking provided with the hotel but the car park is next door and has reduced rates for hotel customers - £9.50 for over 12 hours instead of £12.
They have a very good City Cafe, but there are so many different eateries in spitting distance of the hotel, I would urge you to try somewhere else, not because the standard is poor in the hotel, quite the opposite but you are spoilt for choice outside the front door.
Hotel Communal Areas:
Very modern in design and an extremely swift lift. Everywhere is kept immaculately clean.
Ideal hotel for a short break, 1 - 2 nights in Birmingham. It’s close enough to the action to be part of it but far enough away that the noise does not disturb a good nights sleep like other hotels directly off Broad Street.
Best Price Tip:
If you book directly with the hotel check the best rate the day before you check in. I originally booked the room at £85, which is competitive for the quality in the area but the rate reduced to £55 the morning before we checked in so I reconfirmed the booking at this lower rate.
the best hotel for ages
We stayed here to see lee evans. It was a 2 minute walk from the NIA. It was in a brilliant location just off broad street, where all the pubs, clubs and restaurants are.
Check in and out was very quick and friendly.
The rooms are smallish but nice and clean. And there were bathrobes in the room.
Breakfast was good, with lots of choice.
We phoned down for an ice bucket and ice they answered the phone within 2 rings and where very friendly and helpful. The ice bucket was sent up immediately.
This is the best hotel i have stayed in for ages.
We didn't have a problem with anything.
The whole hotel was very clean.
Will be staying here again
Will be using this hotel when I next stay in Birmigham.
Great location, just next to the ICC. guest services helped me across with some presentation kit.
Free high-speed internet access, everything I needed in the room, including free DVD's,
Friendly staff, great dinner and excllent breakfast, what else is left to say?
Stayed at the City Inn while on a night out with friends in Birmingham. I found the room to be excellent, loads of facilities including a cd player and dvd. Bathroom was lovely and bed was very comfy. Had a drink in the hotel bar and the staff were very friendly and polite, and the service at breakfast was excellent. I would definitely recommend staying there. The hotel is also in a great location at Brindley Square just a minutes walk from the main bars and clubs in Birmingham.