We stayed at this hotel as a stopover prior to flying to Cuba on our honeymoon. All in all it was a lovely hotel with great facilities and a really comfortable bed! The rooms were a bit small but not ridiculously and certainly not worth complaining about! We were room-only therefore can't comment on the breakfast.
We found the reception staff to be very helpful in their advice re shopping in Crawley, getting taxis etc. The only disappointment was that the bar, snacks and restaurant were pricey however make sure you use your discount vouchers given to you when you check in as they do make a reasonable difference to your bill.
We booked this hotel through Laterooms and got a good rate - would definitely use this hotel again if we needed to stopover in Gatwick.
overpriced & poor quality, poor service
Small rooms, poor service, overpriced by a factor of 2-3. Designed for stranded travellers with no other options. I give the Premier Travel Inn Gatwick Central a much much higher rating. I stayed there earlier in the month and regret that they were fully booked when I missed my flight and had to stay over another night.
nice hotel for the price
we stayed at the clarion over a weekend whilst visiting friends in the area. The rooms are small but comfortable although plenty of space for 2 adults. We had a room on the first floor it was clean, tidy and very well presented. The hotel staff were friendly not many brits working there but all the staff spoke good english. The breakfast was very good. I am a experienced traveller and this hotel for the price is good value although i did notice the room rate was £149 per night when the internet rate is £69 including breakfast so not a good idea to walk off the street.
The restaurant was expensive but we did not eat there as there were a couple of restaurants (TGI Fridays and pizza hut) around the corner.
Wouldn't stay again
Personally we wouldn't stay here again,Ok it's close to the airport but there are far nicer hotel's within the area,our window had a crack right through it,and the staff didn't seem bothered.Kids ran up and down the corridor's at night.Not what you want prior to an early start the next day.We like the idea of staying close to Gatwick,which is to start your holiday chilled out/relaxed not getting a bad night's sleep.Yes the rooms are small.Only good thing was the pool.
Not a bad place for an overnighter
My husband and I stayed at the Clarion overnight as we were on an early flight the following day. We booked the hotel with 8 days airport parking with Holiday Extras via [--] for £110. The hotel ‘on-the-desk’ rate per night is about £150. Breakfast is additional.
We arrived around 10.30pm. The hotel wasn’t difficult to find using directions given by Holiday Extras, trust them and you’ll be fine! Parking is round the side and back of the hotel through a barrier; it’s not a covered “secure” car park.
The hotel lobby was large and clean. Our reception at the hotel was less than great; I was almost made to feel bad for disturbing them. We told one lady we had a reservation and showed her our paperwork, after which she went to the other end of the desk and just sat there! We were eventually approached by another chap who again was less than friendly. A note of caution – parking at the hotel is NOT included in your room / hotel & parking rate, this is an additional cost of £5 per day.
After our less than welcome check-in we went to our room via a few long corridors. When we got to our room we were very pleasantly surprised; it was large, well appointed with wardrobe area and dressing table, king-size bed and sofa bed, plus tea and coffee facilities and fierce air conditioning! The bathroom was very clean and even had shower gel and hand wash! The TV had numerous satellite tv stations and (surprisingly) lighting in the room was not bad at all. The room smelled clean and there were no signs of damp. Traffic noise couldn’t be heard through closed windows. We must have been given a much nicer room than some of the poor travellers who have written reviews here!
Check-out was a little better but there’s no avoiding the car parking charge though – you need the token authorised before you leave.
I can’t vouch for the bars or restaurant (although a quick perusal through the menus suggests it’s pricey) or for the swimming pool (our swimming stuff was packed away in preparation for our holiday!) but it did look clean and inviting. It does have a wall of floor-to-ceiling windows facing out to the car park though.
For the money we paid (bearing in mind that a week's parking is around £50)I think it’s good value and a very reasonable hotel for an overnight stop travelling to or on your way home from Gatwick.
stayed for one night. given the smallest room my son and I have ever experienced. Our outlook was on to the roof of part of the ground floor. This rose to half way up our window. Depressing and grossly overpriced
Nice rooms, shame about the parking
This hotel needs to decide if its in the business of operating a hotel or a car park; on both nights of our stay we turned up to discover the car park full, as they sell airport parking as well as providing space for guests. The first night, we saw an empty area with space for about ten cars fenced off - presumably reserved for long-term parking, so we stopped there. The next morning, an attendant attempted to tell us off for having had the temerity to actually park our car in a car park we were paying for.
The second night, there was a similar fenced-off area, but this time the gate had been closed. We went to reception and remonstrated with the woman on the desk - she was keen to help, but after ten minutes of talking to someone superior, she emerged and said she was going to move her car so we could park there - this made us feel uncomfortable and annoyed, especially as there was plenty of parking in the fenced-off section. Luckily, while we'd been hanging around in reception a space had come free, so we were able to use that.
The hotel itself is comfortable enough - the mattresses are a little weak, but the general condition of the place is fine.
People complaining about the price have presumably paid full rack rate, which is ridiculous; book online and you get something about sixty quid, which is fair enough.
We took the twenty pound executive upgrade - the room remained small, but it had a wonderful view, and access to the executive lounge (free coffee and tea, danish in the morning and a widescreen TV). We were supposed to get a 20% reduction on any drinks we bought, but - oddly - cappuccino doesn't qualify on the grounds that it's "food, not drink."
It's popular with flight crew, which is a fair indication of what the hotel is - handy for airports, 24 hour staffing, quiet and clean but not luxurious.
Typical Overpriced Airport Hotel
Typical airport hotel - tiny rooms, grossly overpriced. No complimentary transfers, you have to pay a £3.00 per person fee on a bus.
Rooms have all been recently renovated and are to a good standard but are so small. Not enough room to open your suitcases.
We paid upgrade to executive room to get something of a reasonable size, unfortunately we did not discover we were above the boiler room until 3.00 am when the system fired up and the noise woke both of us.
Pretty basic leisure centre, very small changing rooms. No hot water in showers. "We know about this, but can't say when it will be fixed".
Friendly staff, food and drink overpriced. If you are a non smoker don't even consider this place. All public areas are smoke filled, and poorly ventilated.
Never again, there are much better hotels at a much cheaper rate.
Clean and comfortable, but expensive
I have just returned from a 1 night stay at this hotel which has recently been completley refurbished.
It has a modern decor and is very presentable.
I stayed in a standard twin room which was probably one of the smallest sized rooms I have ever seen in a hotel. That said though, it was very clean and well maintained.
The Leisure centre at the hotel is free to use and very good. Swiming pool is a decent size and sauna, steam room and spa all nearby.
Food and drinks however are VERY EXPENSIVE. I booked my room on their website for £58.11 on a room only basis. They then charged me £12.95 extra for breakfast. I paid it because I was hungry but the quality of the food was no way near worth it.
All in all, it was a nice hotel and I would stay again but will eat and the other food and drinking establishments (close to the town centre) nearby.