Copthorne Hotel London Gatwick

4 out of 5 stars4 Stars

Copthorne Way, Copthorne, Crawley, West Sussex, RH10 3PG, United Kingdom
Copthorne Hotel London Gatwick
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73%

Satisfaction Average
Excellent
23%
197
Very Good
29%
250
Average
21%
181
Poor
13%
116
Terrible
11%
94

Value Score Poor Value

Costs 33% more than similarly rated 4 star hotels

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Good For Couples
  • Families52
  • Couples58
  • Solo58
  • Business48

More about Copthorne Hotel London Gatwick

great hotel

by A TripAdvisor Member

We booked this hotel through APH airport parking (for a nights stay with seven days parking) whose car park is about a five minute drive away, and were very impressed. The room was clean and quiet with all the usual facilities although a longish walk down the corridors, the porter led the way and carried our bags. We had a couple of drinks in the comfortable lounge bar before dinner in the Brassiere restaurant which was good but predictably a little expensive. The best thing about this hotel has to be the free attached fitness centre with gym, indoor swimming pool, sauna, steam room, spa tub, bar etc. A great way to start a holiday.

Tired and Overpriced

by TripAdvisor Member gst1

We stayed in the Copthorne Gatwick after a break skiing in Austria.
Arrived at the hotel at 8pm to be told that we had to be in the restaraunt by 9pm for last food orders.
Said I would just order some food in from outside, they said that they would not allow this.
The walk to the room with baggage seemed like half a mile away! Our room was shabby, run-down and quite tatty. Tiles missing from floor and wall in the bathroom, rough wall plastering was obviously done for effect but looked a mess. Towels were hard and well used.
Internet connection booth at £1 for 9 mins is very expensive and doesn't run a normal browser only a fully commercialed up effort - therefore don't bother trying to check your flight details on an Airline web site - very handy in an airport hotel!!
Visited the White swan bar which was cosy but quite pricey for what it is.
We ordered room service, which in fact was very nice but again quite expensive: Soup, Salad, Burger & bottle of wine around £50 ($80) !!
If we paid the rack rate it would have been £150 a room - thank goodness we got a deal on the net.
£2.50 per person back to Gatwick airport on the wreck of a transfer bus got us out of this nasty hotel.
Wouldn't stay here again, sorry.

not 4 star

by TripAdvisor Member ex_Pat_in_Europe

A reasonably located hotel close to Gatwick, friendly staff which was let down by very POOR food (and therefore overpriced food) in the evening restaurant...and a hotel policy to extract every penny from the guest
i.e. complimentary hotel bus from Airport...but when you need to catch your flight out from the same Airport...you pay!

ideal location

by A TripAdvisor Member

We drove down from newcastle before flying the next day. The hotel is ideally situated and easy to find. We were upgraded to the executive suite on arrival, which was nice and spotlessly clean but in dire need of a refurb. The trek from reception and no lift did not help tired drivers mood. However it is a comfortable hotel with all facilities you require. Food is fine and comfortable lounge bar. Transport to airport was good and as was return trip. We stayed again in similar room on our return. All in all this is a good hotel it's just in need of an overhaul. We would stay here whenever we fly from Gatwick.

Double Booked

by TripAdvisor Member gillmcg

Booked to stay at this hotel prior to long haul flight to Cuba last year, paid for it and luckily took receipt with me when we turned up we found out they hadnt booked a room for us and were fully booked. Luckily there was room at there sister hotel the effingham - this was nice

Brilliant! Brilliant! Brilliant!

by TripAdvisor Member Averill42

We have stayed in many hotels the night before flying out on our holidays & with those i would always have a moan to hubby about the room conditions etc, then i stumbled on this hotel & decided to try this one, hubby was waiting for me to moan but no not this time it was fantastic.
Firstly the doorman (sorry forgot your'e name) was there to help with the luggage out off the car & we certainly did not have to lug our luggage anywhere it was placed in a secure room with the doorman & was also given a receipt, the man on the front desk was so polite & helpful. We then went to our room & was certainly shocked to see how clean & nice the room was everything was A1.
We went down to the bar had a drink & also to the sportsbar, we did not get to bed till late due to looking around, in the morning the same door man was there to help with our luggage ( he deserves a payrise)we certainly could not FAULT this hotel at all. I will be coming back on 14th May & again in september & this time, i want some beauty treatment (not that i need it :)Hope to get honeymoon suite this time. Enjoy your time & relax its the start of your hols x

Wolf in sheeps clothing

by A TripAdvisor Member

This hotel on arrival looked nice, and the staff seemed okay, we were staying here for 1 night to catch a flight to orlando the next morning, but when we reached our room, yuck! the walls were horrible, all stone faced, not as shown in brochures, the bathroom-horrid and small, the bedding was uncomfortable aswell.
We overlooked this, afterall we were only here for the one night, and went and got some tea, we had trouble finding a place to eat but finally ate in a lounge conservatory bar on-site. The food, abysmal! over-priced, i think it was around £5.00 for a sandwich in which the bread was stale, salad wilted and stale crisps! so when we went for a swim we found they didnt allow children in the pool so had to go back to our room. We had our car parked at the hotel for our entire holiday in florida, but when we got back the car which was supposed to be parked somewhere secure, we had problems, someone had nicked our boot supports, those things which hold up the boot and replaced them with old shabby broken ones which didnt work.
only we didnt notice at first and had no proof they were stolen so we couldnt do anything about it.
Dont stay here, its horrid, it may look nice but its a wolf in sheeps clothing, over priced and dirty.

Beware! - Hotel Car Parking - Stolen Number Plates etc

by TripAdvisor Member teabag992

It is a great disappointment, that after having used this hotel with its on-site parking for many years, our recent visit will be our last, certainly with our car. On our return, we discovered our car number plate had been "stolen", a dent was in the side of the bodywork, the interior of the car was filthy. Also, two other couples found similar problems with their cars and were adamant their cars had been used. I have also read on tripadvisor about new carparts being replaced for old, at the sister hotel Effingham. Although the hotel have been co-operative, the on-site car park is privately owned and the owner I am lead to understand is actually the gate man, who denies any responsibility. We are quite assertive when it comes to our car, but I can imagine many people would not be aware of any problems until they returned home. My advice is to check your car very thoroughly before leaving the carpark and report immediately to the hotel manager. Recent publicity confirms that "stolen numbers" are on the increase, and can cause owners endless problems.

Absolutely Fabulous!

by TripAdvisor Member KBSmith

We stayed here on the first night of our honeymoon before flying out the the US. We booked through lastminute and paid only £55. When we checked we were helped with our bags, and then the receptionist said that our room hadn't got a number and we were in a suite! They had upgraded us for nothing! The suite was amazing, it had a lovely four-poster bed and a double jacuzzi bath! We ordered room service and the sandwiches were gorgeous. The next morning we checked out with helpful staff who booked us a taxi.

Can't fault it whatsoever, it was a perfect start to our honeymoon!

Bad start to any holiday!

by TripAdvisor Member HUGOBEAR

Not so much an airport hotel, more a travellers transit camp! Judging by its very poor standards in almost every department, the Copthorne Gatwick has survived because most visitors stay one night only; I cannot imagine many returning! Upon arrival, there was no evidence of any service - no-one to meet the car, carry the bags, show us to our room etc. That said, the Receptionist was very quick to verify credit card details, but once that was done we were pointed in the general direction of our room with a casual wave. Ten minutes later, and after a search of seemingly endless characterless corridors, we entered a small, shabby and stuffy (Classic) room, with a tired and faded bathroom to match. The mattresses were rock hard and the pillows mean little foam-filled items. There was a minibar, but it had nothing in it. There was no AC. Because we were flying out fairly early in the morning, we (plus two friends) decided to eat in the Restaurant. Upon entry, one was filled with a feeling of dread, since only one other table was occupied. The reason became obvious once the food and wine arrived. The wretched animal who provided the 'liver' in the Liver & Bacon must have been alcoholic prior to slaughter, such was the abyssmal quality of the offal. The 'Fleurie', at £27 per bottle, would have given a bad name to Beaujolais Nouveau, let alone Cru Beaujolais; the Waiters were clueless about both food and wine. The bill for four was circa £180. In sum, a typically British rip-off!

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 Copthorne Hotel London Gatwick

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Copthorne London Gatwick Crawley
Copthorne London Gatwick Hotel Crawley
Copthorne London Gatwick Hotel Copthorne

Address: Copthorne Way, Copthorne, Crawley, West Sussex, RH10 3PG, United Kingdom