More about Malmaison Hotel Leeds
Hotel doesn't take care of residents dining needs.
by TripAdvisor Member screenager
We booked a double room for £135 per night via the Malmaisons own internet site. We were looking forward to staying in Leeds for our tenth wedding anniversary. We were particularly looking forward to having a meal in the restaurant (which is heavily plugged on the Malmaison site). On arrival we asked for a table for dinner and were told we could only eat at 6.15 or 9.45pm. Who wants to eat then? I found this shocking, all the tables for the main dining times of the evening were booked out to two large groups of non-residents. There was no manager to deal with our complaint, only the deputy reception manager who was only interested in telling us that the hotel had a cancellation policy when we decided that we would not be staying. Our dissapointment seemed of no importance to the deputy reception manager, she was just interested in the money. It seems to me that the Malmaison Leeds is not interested in their resident guests, but solely in making money. Residents should not have to take second place to non-residents at dining times. All good hotels hold back tables for guests. This is obviously not a well run hotel. We certainly would never book to stay at a Malmaison again. If the restaurant gets that busy and they do not hold tables back for their own guests, they should ask you at time of booking for your dining requirements.
I cannot comment on the state of the bedrooms as we never got to see them. We found ourselves a fabulous room at a lovely hotel called '42 The Calls' and ate in the fantastic affiliated brasserie next door 'No.44. Do yourself a favour and stay there instead!! Customer service was the priority there and it was cheaper than the Malmaison at £110 per night.
Get some double glazing!!!!
by TripAdvisor Member Emmag-1
I have to say that i think this particular Mal Maison has had its day... the room was adequate enough with an extremely large bed which was good, but the bathroom seemed grubby and in need of a re-grout... We were in Leeds for a funeral and having returned late one evening ordered a plate of cheese, biscuits and walnut bread from room service... when it arrived, the cheese was perfect but surrounded by piles of broken biscuits and no walnut bread... a quick phone call later and we were sent a basket of stale white bread from the kitchen - not good enough. My biggest complaint has to be the lack of double glazing... being kept awake all night by the local prostitutes touting for business outside your bedroom window is hardly relaxing... we will not be staying at this particular Mal Maison again...
Pretty average
by TripAdvisor Member bax52
This Malmaison is just about ok. I have stayed at quite a few Malmaison's for business and pleasure, and this was my first time at Leeds.
The room was the smallest I have had in a Malmaison, which arent known for big rooms in the first place. Really way too small for a Hotel with these aspirations. It was kitted out ok. The bathroom was also very small. The room fittings also looked tired and they are showing age.
The lobby is very cool though, big and very smart. Nicest Mal lobby I have seen. Bar is functional but way too small for a hotel of this size.
Leeds (like everywhere) is a party town on a Saturday night. Constant noise from outside as the double glazing is woeful. We were here for a night out so it didnt matter, but you would be very annoyed with the 2,000 bottles an hour from the club next door if you were here on business.
Extremely average
by TripAdvisor Member Citybreak40
Had an okay time but way short of anything special. Quite poor attention to detail - they didn't deliver my paper, as requested, made mistakes on the bill, room service was 40 minutes plus, carpet in the room not immaculate, stain on pillow, menus in room etc felt well thumbed. Could also do with inhouse pay movie or DVD library.
On the plus side, bar was nice for a late drink (gave up on the rest of Leeds!)
good quality
by TripAdvisor Member escana
we stayed at the malmaison for two nights at the end of july this year, i thought the room was very good,almost comparable with the lowry in manchester, i loved the fact that the bath filled in seconds, and the freebie toiletries were excellent. the hotel is plush but not snobby, the bar and restaurant very good but expensive (but we knew what to expect). dined the second night at chino latino at the park plaza hotel excellent as usuall. our weekend consisted of eat and drink your way around leeds with a bit of shopping thrown in bliss. on the whole we had a very good weekend, would definatly stay again, booked via avaweb got a good deal. the breakfast was included in the price £99 a night, and was fantastic fresh cooked hot stuff with the usual cold buffet (probably the best of all the hotels we have stayed at with the exception of the coniston hall hotel near skipton and the kilarny park in ireland) i had smoked salmon and scambled egg, husband had full english. go enjoy
Pretty average, good location
by TripAdvisor Member pugtrump
Booked a double on laterooms.com for 1 night, £79. Parking cost us £11 for 24 hours in the local NCP.
Room was quiet as I requested, neutral decor, fairly clean. Few specks on the carpet, bathroom clean. Decent size for a city centre double, although my husband did comment he thought the room was small, so everyone obviously has their own perceptions. Took a shower which had a good powerful jet, but did not detach from wall. Nice toiletries, decent sizes. I grabbed a large towel after my shower which was very badly marked with make up which had not washed out. I was very fed up with this and they were changed quickly after my husband complained. No CDS in the room as advertised but the receptionist did offer to lend us some on check in. Nice white bedding and comfy pillows. Room temp comfortable.
A fridge in the room stocked with drinks and chocolate, when we saw the prices we left them there. Usual coffee/tea tray but no comp biscuits that even the most basic b&b always supply, guess they want you to eat the pricey stuff from the fridge!
No breakfast was included in our rate, they charge £12.95 for a full breakfast and £9.95 for continental, so we decided to pop out and try the local fayre. We had a fantastic full vegetarian brekfast in the Riveresque cafe, 1 minute from the hotel, on the bridge corner, including a great filter coffee and a large tea cost £10.00. Great value with river view.
Overall the Leeds Malmaison was fine but nothing special. I will try one of the other many hotels in that class and location next time I visit as there is so much choice.
A great place to stay
by TripAdvisor Member bevldavies
We stayed at Malmaison in Leeds for two nights (Friday and Saturday). Having read the reviews about the noise outside we were slightly aprehensive however even on the first floor noise was not an issue for us. The room was a good size, spotlessly clean and the bathroom the same. Lovely toiletries to take away too.
Minor niggles were the expensive breakfasts (luckily on expenses for us!) the clock in the bathroom didn't work and the bed was two singles joined together rather than a true double but it was very comfortable, clean and good value having booked late online.
If you can get a good rate, you can't really go wrong.
An Ideal Hotel & Location
by A TripAdvisor Member
We stayed at Malmaison in Leeds for our quarterly weekend away with Friends (Saturday). The room was a good size, spotlessly clean and the bathroom the same. Lovely toiletries to take away too.
You always know what you are going to get, this is a great hotel for the start of the Autumn, the bar & dining area are dark colours and make it feel really warm and homely. The city centre is 5 mins walk away, with a large Harvey Nicks. Lots of places to eat nearby, with parking at the Q Park 800yds away, the hotel provide a discount voucher on exit, there is an area for loading/unloading just outside the hotel reception.
We had another enjoyable stay at the hotel. We can't wait for the Oxford Malmaison in the Autumn 2005 to open.
The real treat is the breakfast, its a must, with a brilliant selection of continential food, and a perfectly presented full breakfast.
All the staff are extremely helpful.
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