More about Marriott York
A typical Marriott hotel - very good.
by TripAdvisor Member aholidayvisitor
We stayed at the York Marriott on November 2nd 2006 and as a previous writer, found it to be a great improvement on the previous Swallow Hotel owners of years ago.
The decor and furnishings were excellent and very similar to other Marriott hotels in which we have stayed, the staff friendly, attentive and helpful. The restaurant is good for its size but not to the standard of the Dalmahoy, Edinburgh, which is fantastic but still a 4 star.
Taxi into York takes 5 minutes, costs about £5.00 and easily ordered by the Consierge or Receptionist.
Nothing appears to be too much bother for the staff. Highly recommended.
Really enjoyed it!
by TripAdvisor Member Joolsleeds
We stayed at the York Marriott for one night in January.
The reception staff were particularly well organised, and we were checked in within minutes.
The room was an executive suite (926) right at the far end of the hotel and took about 8 mins to walk to, but was worth the effort! The room overlooked the racecourse and had a great view. It was clean, spacious, and had every amenity. In the days before we visited, there was some real bad rain, and I think part of our floor had flooded. But this did not affect our stay at all.
The other facilities (pool, gym etc) looked ok too, but we did not use them.
Breakfast is one of those help yourself deals, and was of a high standard. I think it's targeted for visitors from the USA as there was a waffle maker, maple syrup and strips of smoked streaky bacon!!
Over all a good hotel, and we will go back.
definately in need of updating
by TripAdvisor Member ricordis
We have just returned from a weekend break in the York Marriott Hotel. Unfortunately we found this hotel in desperate need of updating to bring it up to the usual Marriott standard. Upon arrival we found the reception in need of a revamp. The reception staff were friendly enough but we found them to be slow on efficiency and certainly in need of a new uniform. Our room was spacious but very dreary and it felt damp, however, it was reasonably clean and the bed was comfortable. The bathroom facility was old and altough it was clean it did not meet the standards of a Marriott Hotel. Our room rate included breakfast. First impressions of the restaurant were good. Unfortunately, we later found the restaurant staff to be half asleep, untidy and again slow on effciency. The waiter forgot to bring cutlery and slow to clear our table ready for our next course. A lady who's table was next to us experienced the same. Just before leaving the restuarant, I was amazed to hear waiting staff discussing across the dining room how they had recently experienced problems with a toasting machine, how it set on fire and that they had re-arranged the whole toasting procedure on a morning. As a guest I was not interested to hear this and I am sure other guests felt the same. I feel the York Marriott Hotel needs to review their staff customer service procedures and make improvements as soon as possible. Investment in the overall presentation of the interior of the Hotel also requires improvement should it want to continue flying a flag for Marriott.
Very pleasant
by TripAdvisor Member Tivoli580
My friend and I recently took our 16 year old daughters on a weekend away to York to celebrate the end of their exams. We stayed in the new part of the hotel. The girls room was twice the size of ours, but the room my friend and I shared had a nice outlook over the racecourse. Both rooms were exceptionally clean and very comfortable. The staff at the hotel went out of their way to be helpful, particularly the staff members in the restaurant and on the reception. The food was wonderful, we had one of the nicest evening meals that we have eaten in a long time (and we eat out frequently). Although it is outside the town centre it is well worth staying here. There is a very regular bus service into the town centre from just across the road and taxis are easily accessible. Next time we visit York we won't hesitate in staying here again.
Great PLace
by TripAdvisor Member rex_edmund
Stayed here for one night during my honeymoon tour of England. This is a very nice comfortable hotel Rooms are big and sapcious and bathrooms are equally spacious. They have a huge business centre where you can do your stuff and the hotel is very quiet and relaxing. Higly recomended!
Good standard
by TripAdvisor Member bigpianist
We have stayed at this hotel before when it was owned by Swallow. The standard then was also good but could sometimes be variable.
This was our first time staying under the Marriott banner and the hotel proved an excellent choice. We stayed for two nights b&b. Our room was clean, spacious and had the benefit of controllable air conditioning.
The pool was small, but very usable and warm with a larger than average jaccuzzi. The bar was too expensive and ataff looked fed up. There are much better places to hang out in York. The breakfast was buffet style and offered above average choice and quality.
There is a good choice of in house movies, however they were a rip off at £8.45 each so only for those on expense accounts ! One thing that has been disposed of since Marriott took over is the free shuttle bus to town, but there is a regular bus service accross the road at a cost of £3 return per adult.
The hotel gardens are nice and overlook the race course. Also there is putting and outdoor tennis for the athletic. Although not the cheapest hotel to stay in at York, we found it a good standard and have no major gripes.
Very Pleasant Experience
by TripAdvisor Member robini
Stayed here for one night in late December 2006, visiting York for the weekend and found it extremely comfortable, with a big, clean, well-maintained room and pleasant, humorous, friendly staff.
The hotel is about two miles from the centre of the city, right on the racecourse - you can see the stands from the breakfast room (ask for a window seat at breakfast). This distance was too far for us to walk in mid-winter, in a Yorkshire monsoon, but would have been easily manageable for us in summer. Alternatively, there is a park and ride system about half a mile from the hotel, our preferred method of getting into the city.
The area immediately around the hotel is an attractive (quiet) main road into the city, with a very pleasant mix of architecture - mainly residential with a few Bed and Breakfasts and. about 400m away on the opposite side of the road, an excellent pub (the Fox and Roman) where we ate on Saturday night.
We didn't sample a lot of the hotels amenities (restaurant, pool, fitness centre) and the only possible downside that we saw was that the moderately-sized pool is more for dipping into rather than swimming in.
Breakfast was a vast, very good, hot and cold buffet and there were plenty of staff to cope with the big 09:30 rush on the Sunday morning when we were there.
Overall, a very comfortable hotel, with no significant downside , and one which we would be more than happy to return to if we went to York again.
fab service
by TripAdvisor Member harrypotterLiverpool
Have just returned from this hotel. We were there celebrating a my husband's grandparents 60th wedding anniversary and we all had a great time. We had 7 rooms and all were clean and comfortable. Our party included two children under 3 and the staff in the restaurant could not have been more helpful providing high chairs etc. My husband and I arrived later than the rest of the family due to a wedding and did not check in until 12.30am and this was not a problem. Food was excellent in the restaurant albeit slightly expensive. Scrambled eggs at breakfast were rubbery but everything else was great. I would use this hotel again
Excellent Service
by TripAdvisor Member Suffolk_Puds
We have just enjoyed a long weekend at the Marriott in York. A bonus was that on arrival we were upgraded to an executive room.
The room was very well appointed with a balcony and views over the racecourse. The room was clean, very comfortable and everything except the heating was efficient. In common with many British hotels it was very difficult to raise the temperature to a comfortable level.
The staff were very friendly and courteous and made us feel as if we mattered.
Breakfast was very good, but we didn't eat in the hotel in the evening, preferring to sample restaurants and pubs in the City.
We will return to this hotel in the future
