Macdonald Thainstone House

3 out of 5 stars3 Stars

Inverurie, Inverurie, Scotland AB51
Thainstone House Hotel
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Satisfaction Average
Very Good

Value Score Poor Value

Costs 153% more than similarly rated 3 star hotels

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Good For Couples
  • Families63
  • Couples63
  • Solo37
  • Business37

More about Macdonald Thainstone House

Oh Dear.

by TripAdvisor Member rowdyyates666

The Thainstone House Hotel has had three owners in as many years and it shows. It is now a rather shabby and run down concern with a very second rate health and leisure club attached.

The hotel desperately needs some serious money to be spent on it in order to bring the facilities up to three star standard.

General Manager Has No People Skills

by TripAdvisor Member skindeep

I recently visited this crerar managed hotel, Thainstone House Hotel Inverurie, and was appalled by the way myself and several guests were treated the place was bustling with guests which is always nice to see but what was clear is the under staffing in the hotel,
There was very few members of staff to consult with and the young girl that was on the bar was running round trying to tend to a busy bar full of people on her own with no help as there was very few staff on, The young girl asked for help from her general manager(Robert Ratcliffe) but as we witnessed first hand that was never received which led the young girl to end up in tears due to making a mistake with our food order, as she was so busy trying to keep myself and other guests happy,
Although the staff who were present which wasn't many, during our stay were fantastic and catered to our every need when present, full marks to the waiting, bar staff and reception team who were the saving graces of the trip and seemed to hold the place together when the manager didn't have a clue and didn't seem to posses any people skills when confronted with problems from either a guest or member of staff ,
I am appalled by the managing standard the hotel is receiving, this needs to be gravely improved, as i have stayed before and never been treated in such a way as i was on my recent visit, , i don't think there will be any future stays with the hotel if there to be as appalling as this one was,

Excellent value

by TripAdvisor Member dicks

I stayed here for one night in a single room having booked the previous night and for £85 in this area, it represented very good value for money. The room was adequate with confortable and clean bed and a very nice bathroom. My colleague was given a suite with lounge area and bigger rooms also for £85. The breakfast was well cooked and presented and the staff excellent (although struggeld a bit with English). I would definately book again. Only downside is the driveway to the hotel is long and potholed but no traffic noise and adequate heating etc.

Fantastic Food!!!

by TripAdvisor Member bunnyfoofoo

As we have already got our wedding booked with this hotel for Aug this year we have been a bit worried by all the reviews! So we decided to check it out for ourselfs,My Fiance and i booked our meal tasting in Jan which couldn't of been any better. we arrived at the hotel 10 mins early but got seated at our table right away.Our masters of ceremonies(can't remember his name!!) introduced him self and let us get on with our meal.The staff were friendly and the service was good, we started with scotch broth soup which was amazing!! couldn't fault it, our main course looked rather small but was very filling indeed cooked to perfection.We both ordered different sweets which again were both very tasty, but decided to go with the old favourite "sticky toffee pudding!" yum. After our meal we sat down to discuss our thoughts which were very good no problems at all, Master of Ceremonies was very proffesional,and helpful with wine choice for guests etc... So all in all very good service and excellent food!!

But as we thought this could only be because it was a wedding meal tasting they could have made extra special effort i decided to treat my mum to a mothers day lunch but this time not letting them know about the wedding!!! Sneaky i know, we arrived at 15 mins before time and was offered tea or coffee, as the room wasn't ready yet,after seated the service was fast, food was just as good and we even recieved a free glass of bubbly!! staff very good not one fault!! so dnt let all the bad reviews put you off try it for yourself!!!The hotel is old and has a old smell but i think all this adds to the charachter of this beautiful place cant wait till our "Big Day!"


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 Macdonald Thainstone House

We've found that other people looking for this hotel also know it by these names:

Swallow Thainstone Hotel
Swallow Thainstone Inverurie
Swallow Thainstone House Hotel Inverurie

Address: Inverurie, Inverurie, Scotland AB51