Broadway Hotel

The Broadway, Letchworth, Hertfordshire SG6

1 Review

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76%

Satisfaction Average
Excellent
20%
17
Very Good
38%
33
Average
18%
16
Poor
14%
12
Terrible
8%
7

N/A

Value Score No Data

Good For Families
  • Families62
  • Couples60
  • Solo44
  • Business54
  • leics's Profile Photo

    You have no real choice..........

    by

    There is only one hotel in Letchworth itself, and it's the Broadway.

    It is situated in the town centre, a minute's walk from the railway station and shops/eateries and so on, so it is extremely convenient.

    Letchworth was purpose-built in the early part of the twentieth century as a 'dry' town. That is, no alcohol was allowed to be sold within the town limits. This ruling was finally overturned in 1957, when the first license to sell alcohol on the premises was allowed and permission to build the hotel was granted.

    The actual building started in 1961, the hotel being designed by architect Sydney Clark and modelled on Georgian architecture with two storeys (a third was added in the 1980s).

    You have to pay on arrival. I don't much like that, and it is not common in the UK.

    Rooms are typical UK business hotel (I suspect most of their custom comes from business travellers, and from people attended local weddings etc). My single had a comfortable-enough single bed (although I would have appreciated an extra blanket or two, as the night was chilly and the radiator tucked under the dressing table), a squeaky-clean en-suite, television and tea/coffee-making facilities (plus teabags, biscuits, sugar etc....instant coffee, of course). Nothing special (and with no enclosed wardrobe, only hanging space) but adequate, although the view of the hotel yard was not particularly entrancing.

    Given that the restaurant appears to be popular (good prices for satisfactory food, mostly based around a 'carvery') breakfast was a disappointment. It was all self-service (which is ok), with the usual cereals, yoghurt and so on..even some processed cheese slices. Juice was pleasant, coffee was acceptable.....but tea had to be made with hot water from a thermos jug. This is not the way to make drinkable tea. It requires water at boiling point.

    The cooked breakfast (bacon, mushrooms, scrambled egg, hash browns (factory-produced), baked beans, grilled tomatoes, sausage) was kept 'hot' under lights. I arrived 30 minutes after breakfast started and the food was barely lukewarm (and the hash browns barely brown). That was not acceptable.

    Toast was available (white and brown sliced bread), but one has to toast one's own.One pass through the toaster produced barely-brown toast, two passes and it started to burn. Again, not good enough.

    Did I complain? No. Couldn't be bothered, and it's not in my character.

    The young staff (from many countries) were very pleasant. There is a lift. You keep the rather large key with you, as the hotel is locked after 11pm (entrance is by coded keypad).

    This hotel has a monopoly in central Letchworth, and I think that monopoly affects the service. It could be a much better place. As it is, the hotel is adequate and no more. No complaints about cleanliness, facilities were satisfactory..but that breakfast was simply not what one expects for the price.

    Perhaps I just visited on a bad day?

    Directions: Can't miss it. Follow signs to the station then turn down The Broadway.

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