Holiday Inn

22 Ormeau Avenue, Belfast, BT2 8HS, United Kingdom
(4 star hotel)
#13
Rank 13 of 117 hotels
in Belfast
Bad (2.0 out of 5.0) 3 reviews
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HOTEL NIGHTMARE

Terrible (1.0 of 5.0 stars)
by written on February 10, 2010

Had an awful experience, due to circumstances beyound my control, couldn't check in until 01:00 in the morning. Was locked out and had to rap the hotel door to get in..whole mix up with my booking. Told to go onto my bed but only to find that in the morning when I was checking out they charged £89/- for room with no breakfast....

Nina - the receptionist - more like the devil wears prada - watch out for her, very abrupt and cheeky shouldn't be at the frontline of any reception desk. She is not very discreet or confidential!

Dealing with these staff no go area..no customer service skills they only preach POLICY! Even when you speak to the manager they regurgitate POLICY.

Can't comment on the food, as the cost of the room was so expensive...didn't want to test the price of the breakfast menu!

Unique Quality: Got into the hotel late and up and out in the morning so can't really comment.

I was there on a Monday night and it was dead..not a sinner in the place or in the bar.

Don't leave your window in the room open, it is very noisy.

Directions: Next to the BBC

Nightmare Hotel

Terrible (1.0 of 5.0 stars)
by written on May 24, 2008

I booked a conference at this hotel and spent four days dealing with complaints from party members. The food was lousy with the buffets being recycled twice :-( Rooms were not cleaned properly with dirty cups and glasses being left for three days and security is lousy - people walking in off the street begging and on one occasion stealing from guests. Reception staff not interested in dealing with any issues and management seemingly constantly "away". The only highlight of the whole experience were the girls in the conference suite who made the best of a bad job with no support.

clivedinburgh's Profile Photo

Quality Hotel in centre of the action

Great (4.0 of 5.0 stars)
by written on March 15, 2006

I used this for a Saturday night as it's excellently located near many a fine bar. The rooms are well equiped and the leisure centre looked superb (never had time to use it but had nice view of pool from room). The foyer bar remained open till 3am so I cannot comment on the quality of the breakfast.

Unique Quality: I arrived in Belfast early but the staff were extremely helpful and managed to give me a room at 10am when the standard check-in is 2pm.

Directions: On Ormeau Avenue opposite the BBC

Rachel_Pringle Aug 9, 2013 at 2:27 PM

There has obviously been great attention paid to decorating the rooms and lobby. My bathroom was one of the nicest I have ever seen. Some staff were quite friendly and warm and one front desk staff member really was quite exceptional. My bed was very comfortable. On the negative side, I had to wait three days for a telephone that worked. When I realized I had no telephone, I requested to be transferred to a room with a working phone and the manager nonchalantly and coldly explained that due to an event, all the rooms were fully booked. I asked the front desk staff if rooms normally came with a mini fridge, she explained that they didn’t but an exception would be made for me and a “cooler” would be brought in. Unfortunately, the cooler that came faster than the telephone had two dead flies in it. The breakfast was average. This hotel didn’t strike me as four stars. Female solo travellers should probably avoid at all costs. I know I won’t return.

Nearby Holiday Inn

Holiday Inn

We've found that other people looking for this hotel also know it by these names:

  • Belfast Holiday Inn
  • Holiday Inn Belfast Hotel Belfast

Address: 22 Ormeau Avenue, Belfast, BT2 8HS, United Kingdom

Amenities at Holiday Inn

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Kids Activities
  • Free High Speed Internet
  • Spa
  • Suites
  • Bar / Lounge

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