Holiday Inn: Quality Hotel in centre of the action
Satisfaction:
By clivedinburgh on March 15, 2006
I used this for a Saturday night as it's excellently located near many a fine bar. The rooms are well equiped and the leisure centre looked superb (never had time to use it but had nice view of pool from room). The foyer bar remained open till 3am so I cannot comment on the quality of the breakfast.
I arrived in Belfast early but the staff were extremely helpful and managed to give me a room at 10am when the standard check-in is 2pm.
I booked a conference at this hotel and spent four days dealing with complaints from party members. The food was lousy with the buffets being recycled twice :-( Rooms were not cleaned properly with dirty cups and glasses being left for three days and security is lousy - people walking in off the street begging and on one occasion stealing from guests. Reception staff not interested in dealing with any issues and management seemingly constantly "away". The only highlight of the whole experience were the girls in the conference suite who made the best of a bad job with no support.