Metropole Hotel Padstow

3.5 out of 5 stars3.5 Stars

Station Road, Padstow, PL28 8DB, United Kingdom
Metropole Hotel
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88%

Satisfaction Very Good
Excellent
42%
281
Very Good
32%
215
Average
14%
93
Poor
6%
40
Terrible
4%
30

Value Score Poor Value

Costs 21% more than similarly rated 3.5 star hotels

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Good For Families
  • Families84
  • Couples75
  • Solo72
  • Business78

More about Metropole Hotel Padstow

This is a good hotel look beyond the decor.

by TripAdvisor Member rar247

We stayed in this hotel in July 2007 and paid extra to have a superior estuary view room which was very good but a bit old fashioned- what can i say this is a comfortable, typical,slightly dated british seaside hotel, with excellent staff.
Yes maybe it could do with a bit of TLC but it most certainly has some of the best hotel food we have ever tasted- we ate at 15 Cornwall and Rick Steins- this is the equal of either of those.

Perfectly decent seaside hotel

by TripAdvisor Member marki50uk

Stayed here while we did Rick Stein's. Like all British hotels it's crazy money compared to similar hotels abroad but there you go. That's what prices are like in the UK.
Our room was fine, staff were nice, bar/restaurant seemed OK and breakfast was pretty good. Lots of people staying but it all went very smoothly.
I wonder why they were having the reception painted in the middle of August though?

Old Fashioned in the best way

by TripAdvisor Member LondonDel

We stayed at the Metropole in the last two weeks in august and enjoyed every minute of it.
Yes it is expensive, compared with some other hotels ,however to be actually on the Harbour must have its price.
The food was excellent and we thought good value ,the staff very friendly and a lot are local so must be a decent place to work.
As we booked very late we got a double at the side of the hotel but found it big enough and kept clean and smart.
We will definitely be going back,
Marie & Derek

Money For Nothing.....

by TripAdvisor Member Never2Happy

We stayed in the Metropole for 2 nights in late August, this must surely be when Padstow is at it's busiest ! The aim of the trip was a pilgrimage to Rick Stein's seafood restaurant, which we were pleased to find is right next door. Indeed, it seems Mr Stein is extending into the hotel grounds as building work was ongoing to remove a chunk of the hotel garden. The garden doubles as an overspill car park when the front car park is full, which it was for the duration of our visit, but be careful as manouvering your car in here is a challenge in itself, not recommended if you're attached to your paintwork ! The staff at the hotel are very friendly and helpful, which is just as well because the majority of the rest of the stay was a disappointment. The interior looks tired and in need of brightening up, and although our room was clean and comfortable we were left wondering quite why the stay was so expensive, you would expect a good deal more for your money. Our " estuary view " room (105) turned out to be a ground floor room which looked out onto the garden cum car park, which meant you had a view provided no-one parked right in front of your window. The strange thing was that the adjacent rooms had a door which opened out onto the garden, a feature missing from ours. On leaving, this meant carrying our luggage all the way around the front of the hotel and down the steps to the garden, as our windows only opened 6 inches, presumably due to being on the ground floor. The lift is in dire need of upgrade also. On the plus side, the food in the restaurant is superb, certainly on a par with the fare on offer next door. All in all, a decent comfortable hotel, although what it's done to earn 4 stars is beyond me.

Good but could be excellent

by TripAdvisor Member AMK4

We booked this hotel because we had made a reservation in one of Rick Stein's restaurants but were unable to book into any of his hotels. The hotel was quite dated and although Trip Advisor comments referred to refurbushment, we were unable to detect evidence of same. Our family room, at the front of the hotel, was large but had a sense of faded grandness, supplemented with an institutional style bathroom. Our booking included dinner in the restaurant and the food was as wonderful as the views - on a par with Rick Stein's restaurants. However, we did notice places where the wallpaper was peeling off the walls. Staff were extremely friendly and helpful and we were served devon scones and coffee on our arrival. Breakfast was equally acceptable. The beautiful town of Padstow is easily accessible from the hotel, leaving your car safely parked at the front of the hotel. The excellence of the food produced by the chefs, the service provided by hotel staff and the fabulous setting all represent the basis for a rating of 4 but this hotel could attain a top rating with investment in a proper refurbishment of its interior.

2 star experience at 5 star prices

by TripAdvisor Member 64waterville

The Metropole Hotel charges a lot for what is only a slightly above average hotel experience. The real highlight of our stay was a lovely evening meal in the resturant - the rest was only very average. We stayed in a recently redecorated room on the top floor. The bed was small, the mattress soft and the room was stuffy. There was lots of background noise when we had the window open so any sleep we did get was interupted. I might go again if I got it for free otherwise happy to give it a miss.

Mediocre

by TripAdvisor Member LucyandColin

This place looks as though it's ripe for being bought up, gutted and completely remodelled. The furnishings (including bedroom doors and carpets) look really old, colourless and tired, and the food we had at breakfast was uninspiring - tinned mushrooms and cheap baked beans. It felt like going back to the 70s, but not in a good way! The staff no doubt were trying their best, but there was an air of amateurism about the place. One example was that I asked for the bland pop to be turned down at breakfast time (it was the same tape we'd heard the previous day - they seemed to have the same one on a loop - and was obtrusively loud for that time of day). The waitress kindly turned it off, but 5 minutes later it came back on, just as loud as before, and remained so. We also weren't told that there was a lift, and only discovered this fact after carrying our heavy suitcase up 6 flights of stairs. The paintwork was cracked, dirty and peeling as well (even in the dining room right next to the tables). Oh well, at least they take bookings for a single night at the weekend, unlike any of the other hotels - but once you get there, you can kind of see why.

Not overly Impressed

by TripAdvisor Member danni24

We arrived in Padstow unexpectedly so walked aound the hotels in the harbour which were all fully booked so, on recommedation, walked up to the Metropole. The room rate was £140 for 1 night B&B which i thought was way overpriced as, on closer inspection, the hotel is quite dated and shabby. I haggled a price down to £80 for 1 night B&B with the receiptionist which we didn't mind paying. The room was TINY and overlooking the car park but we didn't mind this as we'd got it so cheap. We chose to have dinner in the harbour so i can't comment on the food in the evening but the breakfast was faultless. So, all in all, as we got a good deal, we didn't mind what we got but i wouldn't choose to stay here again.

Expensive hotel in need of a major revamp

by TripAdvisor Member traveltoomuchnow

Padstow is a lovely fishing town in the best Cornish tradition, (in)famous for its upmarket Rick Stein cafes, restaurants, boutique hotels, fish & chip and gift shops etc. which sets the standard many others are following.

Unfortunately the exception to this is the Metropole, the largest hotel in Padstow, where we stayed for one night during a quick anniversary get-away to Cornwall in late September. The hotel is large with approx 50 rooms and is Victorian in character and construction. We had to stay at the Metropole because all the other hotels in the town have a two-night policy.

What the hotel really suffers from is a lack of investment required to maintain or even update the furnishing and fixtures. The carpets, for example, were old and had been taped together clumsily, while the woodwork was flaking and in need of a repaint. For the high price we paid (£162 for a standard room for one night) it felt like very poor value for money compared to one of the other (smaller) hotels who offer a much more modern level of decor and service (the Rick Stein effect), but only available if you stay two nights.

With the exception of the Reception staff, the quality of staff service was also very much not in keeping with the price bracket, with waiting staff obviously poorly trained, unmotivated (unsmiling) and probably under paid. For example, the hotel offers a turn-down service but we got the impression that the maid wanted to get this out of the way as soon as possible as they knocked on the door at 6pm, which seemed a mite early.

The Metropole falls into the category of what seaside hotels used to be like 20 years ago and they haven't caught up with modern times. This hotel is crying out for a revamp!

You'll be able to get the baisics by staying here - keep warm, eat something, admire the great views etc, but if you want something a bit better for your money then try somewhere else.

In a nutshell: boutique prices based on the huge demand for accommodation in Padstow for a 1980's hotel.

Not good value for money - a tired hotel in need of repair

by TripAdvisor Member bondchick

A group of us stayed here for a charity walk in August as it was the only hotel with vacancies for a weekend booking and I could see why! The car park was a nightmare to park as we all had large or estate cars and you just couldn't move to park in the spaces provided, plus 2 cars got damaged whilst parking overnight - probably from someone fighting to get their car free from the car park! By paying £170 for a double room for the night I would have thought that it would have been a bit special even if we did get a sea view room. We were disappointed as the room was really dark even with the curtains back and in daylight. It could seriously do with redecoration and a bit more personal touches. The breakfast was a bit busy and it was difficult to get an order of coffee from the waiters but eventually it came. One of the good things were that they did open the bar for us on the Sunday night after we came back from eating at Rick Steins Bistro Restaurant (which is definitely worth visiting!) for a few drinks. This definitely did not represent value for money from a hotel in a great position in Padstow.

Photos

Padstow HarbourPadstow Harbour

Walk from the harbour eo the baechWalk from the harbour eo the baech

Rick's CafeRick's Cafe

Quirky little streets and lots of shopsQuirky little streets and lots of shops

Comments

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