Macdonald Aviemore Highland Resort

3 out of 5 stars3 Stars

Highland Resort, Aviemore, Inverness-shire, Aviemore, PH22 1PN, United Kingdom
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72%

Satisfaction Average
Excellent
21%
88
Very Good
24%
104
Average
27%
115
Poor
16%
67
Terrible
10%
44

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Families
  • Families57
  • Couples43
  • Solo37
  • Business21

More about Macdonald Aviemore Highland Resort

Not for the business traveller; not 4*

by TripAdvisor Member CJ'S1

Stayed overnight at the Four Seasons Hotel while on a business trip; I am still unclear as to the varying qualities of each hotel in the resort.

When you check in at reception do not take luggage with you as we did; we were directed by car several hundred yards to the hotel with minimal instructuions as to what entrance we took to get to our room.

The room was small and very average price for its facilities; corridors are a maze and poorly marked; we had asked for a non smoking room but it smelled very strongly of constant smoking, not just recent. The room and hotel despite recent renovations look tired.

We did not eat dinner in the hotel as the fixed menu for 3 courses was £37.50 - we ate better and more cheaply in SW7 last week. Breakfast was not served until 8.00 a.m. which is late by most hotel's standards.

Locals that we met on business said that they would not go near the place and that staff turnover was high. Our view was that it was an expensive Butlins and not for the business traveller. As a Four Star hotel, it needs to improve dramatically.Try the Hilton, even although it is not one of the best.

Avoid the Four Seasons Building at all costs

by TripAdvisor Member John_Rebus_06

The Four Seasons Hotel in this resort is a disgrace. It appears it hasn't been maintained since the 1970's.

On arrival we were allocated a room in this hotel. We lasted 5 minutes until we demanded a replacement. The room stank of years of cigarette smoke and hadn't been cleaned properly. We were then given another room which didn't smell as bad but was still very dated.

The owners of this hotel need to demolish this building now and stop fleecing customers. The new parts of the resort seem a bit better but it does appear to have been done on the cheap.

I recommend a trip to the area to anyone as its stunning and there is lots to do. Just don't stay here!

Fantastic Lodges!

by TripAdvisor Member Jonnymc31

I stayed here for one night recently as a last minute stop over whislt heading up to The Highlands. Macdonald Hotels have taken over the resort and spent alot on the complete refurbishment and development of the four hotels, including the addition of a completley new resort leisure and spa facility, fantastic new shopping experience with some very upmarket brands. I stayed within one of the lodges within a small forested area on the resort. My expectations where blown away, the three bedrooms lodges are apparently a new addition, all 3 bedrooms ensuite, fantastic high ceilings, large windows, log burning stove and great interior decor and furnishings made it a cosy retreat from the cold outside. Definatley recomend that you stay in one of these, best of both worlds with all resort activities a short walk away whilst a small hidden retreat to come back to. Well done Macdonald Hotels

Pleasant Stay

by TripAdvisor Member Tartan_Totty

The accommodation at this hotel is very good but then at £100 a night I would expect that. Being fairly new everything is in excellent condition and the rooms are spacious with free mineral water, lovely bathrooms come complete with toiletries and bathrobes.

Checking in was a bit 'different' - there are several types of hotels and accommodations at the resort all with a central check-in point which is attached to none of them but located in the shopping village. We got lost as we arrived in the dark and had never been there before and the driving system is a bit strange with one way signs all over the place yet other signs telling you that you can drive both ways?!

Staff were nice, helpful and pleasant and the bar stayed opened forever (I think we crawled to bed at around 4am!) although it was a bit pricey - 2 gin and tonics was £9.20 and they were not doubles.

I enjoyed the stay and would like to go back for a bit longer to explore the remainder of the resort.

judging by image?

by TripAdvisor Member theforr

in november i booked a family room with this hotel.we arrived late at night only to be given two seperate rooms for my wife and 2 young children,as i thought this was a mistake on the hotels behalf i contacted the duty manager, to be told that there is no family rooms.i explained it was late at night, and it would be better to sort out in the morning.
When morning came,i spoke with the so called guest manager (Graham) i think he thought i did not look good enough for HIS hotel(or he had a hangover).When i had mentioned that this was riuning my families snowboarding weekend it seemed to me that he treated me with no respect told me there is no rooms and if i wanted to leave then fine but enjoy my weekend.
we refused to pay the bill for the first night and the hotel called the police!!!! we left after the humilation from the management and we wrote a letter of complaint,but hence we have still received nothing from Macdonald group, is this because they are not sure what to do or is it because my family is not good enough for them.

Not the best....

by TripAdvisor Member NLA

The hotel was ok - we were in the Highalnds Hotel which we were told was an "upgrade" from what we had booked which was the Academy. It was nothing special so I am not sure what that says about the Academy. The room was quite basic and small.

Unfortunately one of the problems with the Highlands Hotel was the fact that all the corridoors looked exactly alike and were completely indistinguishable. We didn't bother to eat in the hotel as it was very expensive.

In our particular case, the trip was a let down as a drunk person attempted to break into the room next to ours by kicking down the door at about 1am on our second night. As there is no central reception in the building (it is in a separate building) it took sometime for a member of staff to arrive and remove the person in question. The whole situation was made worse by the fact that the drunkard was back attacking another room's door about 10 mins later. This all went on for well over an hour and the satff refused to call the police - they didn't want any trouble!!

Obviously the actions of one person isn't necessarily the hotel's fault. Why I bothered to write this review on a very average hotel is the staff. When we reported the incident on checkout the next morning they simply said they had already heard about it and shrugged it off. No one was concerned and not even a token gesture was made by way of recompense for a lost night's sleep. Writing to complain to the manager proved fruitless - the whole thing was brushed off. Who knows - maybe it is a regular event.

Bad Experience

by TripAdvisor Member tanzie1

Not Good at All. Stayed for one night ( thank goodness no longer)! at the Four Seasons. This is meant to be a 4 star. What a joke! The room was in need of a good makeover, it was drab and dull. There was no information in the room at all on how to get room service or even a cool drink. Which is pretty appalling when there is no mini bar and not even a bottle of water provided in the room. Also no information whatsoever on dining times facilities etc. As for Dinner, the staff couldn't get us fed and out quickly enough. There was a large conference on and most of the guests satying that night were obviously dining in another venue. That meant there were only about 4 tables dining in the restaurant that night so the staff were looking to get finished early. And did they make it obvious! When my husband asked if he could order a steak ( as the menu was very limited - only a choice of 4 main couses) the reply from the waiter was an emphatic "NO" Nothing else!. There was no-one ever on reception and when we complaned about the noise being caused from 1-4am when the conference guests were returning to their rooms. No-one bothered to do anything. We have sent a letter of complaint but surprise surprise they haven't bothered to reply. Definitely will never go back

Not 4* quality

by TripAdvisor Member skysaphire

We stayed at the Highlands for 3 nights with another couple. Our Superior room faced onto a car park with no views. Drinks in the hotel bar were very expensive, although dinner in Aspects restaurant was excellent.

I remember the Centre at Aviemore when it was first built and witnessed its subsequent decline. I was expecting a big improvement with the Macdonald Highland Resort, but really nothing much has changed - it is still a concrete jungle. Everything is all over the place - we had to go out of the hotel to go in another entrance for the bar and restaurant, and the central reservation building was some distance from the actual hotel.

I don't think that this hotel lives up to its 4* ranking, but on the plus side it has some charming and very helpful staff.

Would we go back? Definitely not.

Good, clean, great location

by TripAdvisor Member tarka00

Stayed at the Macdonald Highland hotel for two nights and it's a great place for families and tourists wishing to explore the glorious countryside.

The hotel is on a campus-style resort which has three other hotels and a swimming pool/gym/spa on the complex.

Check-in was efficient with a freindly, welcoming receptionist. The hotel room was on the small-side but very well-appointed with flat screen TV/DVD and computer access via TV.

Bathroom was small but very clean with a good-size bath and shower.

Hotel is about ten minutes walk away from the town centre and directly accross from the railway station. Huge parking areas outside each of the hotels.

The hotel, like all in Scotland, is non-smoking. It is illegal to smoke in the rooms. I do not smoke and was astonished to be told on check-out that a £51 fine was to be levied for smoking in my room! There was no explanation given as to why this was suspected but, after some discussion the fee was revoked. This was an unfortunate way to end my stay but serves as a warning to future guests - check your bill or you may find an extra £51 added for no reason.

dont go there

by TripAdvisor Member supershil

What a shambles of a hotel we stayed at the academy hotel but checked out after 2 nights we were meant to stay for 3 the bath was a disgrace the evening ent was a joke and all hotels were cramed into a little room to try and watch it the room was like a sauna had to sleep with the window open all the time , there was no staff around to help you the manager is Very unhelpfull and to top it all off there
was no hot water as the hotel had a prob with it so no showers for any of us take my advice book into a b&b save yourself money and a lot of stress.

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 Macdonald Aviemore Highland Resort

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Macdonald Aviemore Highland Hotel Aviemore

Address: Highland Resort, Aviemore, Inverness-shire, Aviemore, PH22 1PN, United Kingdom