Satisfaction Very Good
Value Score Poor Value
Good For Families
Terrible, terrible experience
The Waterside Inn in Inverness put us in a room right over their big event hall for two nights when it had scheduled VERY LOUD parties directly under our room. Our grown daughters occupied a room with a window on the courtyard and they too were disturbed by rowdy party-goers spilling out into the patio right under their window in the wee hours of the morning.
After our first night of almost no sleep, we asked the management kindly if they could move us to rooms farther from the venue (we saw that they were setting up for another party). They flat-out refused. My husband then asked if they would try to help us find other rooms in other hotels (although we had prepaid for our stay, we were desperate), but they said they wouldn't do that either. We looked for other accommodations on our own, but we were newcomers to the area. It was a busy weekend in Inverness and every other place we saw was full. So we were stuck.
We had to suffer through another night of the exact same thing (the bass from the music both nights was so loud that our room actually vibrated with the sound – I am not kidding). Needless to say, we were very upset the next day.
It seems to me to be a breach of decent hospitality for the Waterside (or any hotel) to assign guests to rooms above a venue that they are not attending. And it is the height of rudeness to refuse compassionate assistance or reasonable alternatives when guests are clearly distressed. So be warned: the Waterside is definitely NOT a suitable or desirable booking on weekends (or maybe not at all).
As the name promises: right by the River Ness!
One of the attractions of Inverness is the bank of the Ness River that cuts through the city. The privately owned Waterside Hotel comprises of 2 buildings and is located on the so-called Ness Bank. There is a small, private car park at the back of the hotel for guests (extremely useful in Inverness!)
Some of my family members stayed here for a week during our wedding celebrations in July 2009.
This hotel has a 3-star rating by the Scottish Tourist Board.
Prices p. room p.night (Year 2011): (rates include Tax and daily breakfast)
Single Room from £70.-
Standard Double/Twin from £120.-
Executive Rooms from £150.-
Family Executive/Jnr Suite (sleeps 4) from £180.-
July & August rates (peak season) are subject to an additional £10 supplement.
Unique Quality: One of the hotel's best features is of course its location, and subsequently the lovely views from its restaurant and cafe. We had dinner and also afternoon tea here together with my aunt and grandfather, and found the food to be very good and quite reasonably priced.
There is also a spacious outdoor seating area, perfect for enjoying the sun and the river views during the summer months.
The staff were very helpful and especially my grandfather (who doesn't speak any English) still felt very welcome here as some of the staff made an effort to communicate in German. We also enjoyed the hotel's "lounge", located near the bar which had large, deep, comfortable leather sofas for enjoying a Single Malt or two and thumbing through travel brochures, planning the next day's excursions.
The rooms were comfortable and quite spacious with large windows. Some areas of the hotel were a bit "worn" and although clean and tidy, just appeared to require a little TLC and renovation / modernising. But I understand that since 2009 they have been doing just that and the property has undergone renovation work.
This is a pretty popular hotel due to its location and reasonable room tariffs. It can at times be a little noisy, but nevertheless I wouldn't hesitate in recommending this hotel to anyone looking for a comfortable and inviting base in Inverness.
Directions: LOCATION MAP: http://www.thewatersideinverness.co.uk/map.php
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