Castle View Guest House

insensitive disappointing rip off!

I booked a room through booking.com for my son's birthday trip to Edinburgh and the amount was £99 for 1 night in a family room.However, I paid by Maestro, and this was charged from my card right away, but upon obtaining a statement from my bank, I have become aware that I had been charged £101.50 I checked their webpage, and note that they have a charge of £2.50 for bookings made using a credit card,,however, I DID NOT USE A CREDITCARD,I USED A DEBIT CARD!The guest house is called Castleview, and I specifically asked in the request during booking if we could have a castle view, and we were given a small room at the back, looking out to the back of other buildings, and we had to climb numerous flights of stairs to get to the room.Unfortunately during our stay, I being 32 wks pregnant went into premature labour. My mother had gone to reception at 6am expecting a member of staff to be available to assist in helping to call for medical assistance, and she found noone available to help. My mother managed to call the emergency services and give them directions to the guesthouse and have me taken to hospital. As we were booked for breakfast and due to checkout by 11am, my mother went to breakfast (even though they didn't eat due to the situation) and notified a member of their staff of the circumstances, and his reply was, "oh right but has she paid her bill in full?" Also when it came around to 11am checkout, the cleaner knocked on the door and said she needed in for cleaning, my mother was in a strange place stressed and worried, and had no option but to leave, and had to gather all our belongings and struggle down the numerous flights of stairs on her own with my little boy and all our luggage, whilst the "manager" stood watching. My preterm labour has been stalled and after our disappointing insensitive experience at the guesthouse, we were insulted further by the "extra" charge which should not have been taken. I will definately not return to this place!