Edinburgh Grosvenor Hilton

Grosvenor St., Edinburgh, Scotland EH12 5EF, United Kingdom
#49 of 534 hotels in Edinburgh
Very Good (3.5 out of 5.0) 5 reviews
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Edinburgh Hotel Near Haymarket

Good (3.0 of 5.0 stars)
by written on August 19, 2013

The hotel Grosvenor is rather old as an establishment there I gather, dating back to the 1930's perhaps and maybe older. The building itself dates to around circa 1860's so it wasn't originally a hotel, but converted to one later. Nevertheless, the interior is modern, perhaps 1990's style interior and relatively clean. The room I had was called a Jr. Suite and consisted of a spacious bedroom with widescreen TV and decent sized desk. An accessory room, or rather more a lounge area consisted of a sofa with another widescreen TV (larger than in the bedroom) mounted on the wall. Plenty of closet and drawer space available and a good bathroom too. The room only has wall mounted space heaters, and I was skeptical they would keep the room warm on a chilly night, but they did the trick. Not toasty warm, mind you, but enough so I didn't feel cold. I was told there is a charge for wifi, but the free access code for the lobby works in the rooms too. No free bottled water though and no mini-bar available either.

I have some complaints about the staff here. It's an odd mix of people and ones in the bar and restaurant area are the most friendly and helpful. I give them all high marks for providing consistently good service and friendly demeanor. Reception on the other hand was hit and miss. I asked for the loan of a power converter and was told someone would bring it up. I had to go down and get it eventually as nobody delivered it. Another time I asked about currency exchange. They would do that for a commission, but were entirely ignorant on other options except to try a bank or post office. In asking questions about rates in Scotland I got the 'shrugging shoulders' response. They didn't seem very knowledgeable about restaurants either and overheard a conversation or two by other guests that the places the hotel recommended were not that good.

Well, I have mixed feelings about this hotel. It's not bad, but feel it could do better, especially regarding reception. They just seemed not all that well informed and lacking some enthusiasm for service that I found a bit annoying. With that said, they redeemed themselves a bit by helping us arrange a Highlands tour later. In this regard they were quite helpful. All in all, it may depend on your preference and criteria, but I generally expect better service than I got here in a hotel that carries the Hilton name. This is in regard mostly to the reception staff. I don't like to use the word lazy, but that was my impression - maybe lacking enthusiasm describes the situation better.

I had a comfortable and pleasant stay otherwise. The lounge is especially nice to watch TV and have a pint or two at very reasonable prices. The hotel is located near Haymarket train station, which is convenient, and there are banks, a post office, convenience store, pharmacy, restaurants and pubs nearby with only one or two minutes walk. It's a bit away from the city center (a small issue with location perhaps), but even then only 15-20 minutes by foot, or quicker by Haymarket station to Waverley (only one stop) and you are right in the center of things.

Unique Quality: Conveniently located near Haymarket train station, where there are many decent restaurants with a variety of international cuisine. Hotel also has a fine bar area with wide screen tv's and reasonably priced drinks.

Directions: Haymarket area, very close to the train station

Good location, great service but single rooms tiny

Great (4.0 of 5.0 stars)
by written on July 7, 2006

I stayed at this hotel for four nights in early July. The location was very convenient and the service from all staff members was excellent (even when mobs of unhappy soccer fans were less than polite to them.) On the whole I would stay here again, but be warned that the single rooms are so small you can barely wheel your suitcase into the room. Also one of my co-workers got a room on the 2nd floor, west side which caught the afternoon sunrays. That massive brick radiated the afternoon heat into his room all night long and it was stifling. So if you want to be comfortable, insist on a double room and avoid the west side of the building.

This hotel was doing renovation on the first floor in July 2006 with lots of noisy workman pounding and scraping away next to the lounge area, plastic sheeting everywhere, and that hallway closed off. So those of us with rooms on the other side of the construction had to exit the building, travel along the sidewalk, and re-enter at another door to reach our room. This was not a big deal to me, and I was far enough from the renovation that I heard nothing in my room. But some folks really hate renovation work during their hotel stays, so ask in advance.

Unique Quality: Breakfasts were good with a wide variety of choices. Staff service was excellent in every department (reception, restaurant, concierge, etc). This hotel obviously values customer service and manages accordingly.

Directions: Walking distance to International Conference Centre

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Homely Hilton in Scotlands Capital

Great (4.0 of 5.0 stars)
by written on April 10, 2005

Stayed here for a night in April 2005, a bitty different from your run of the mill Hilton.

We were accomadted in the Hilton Grosvenor Club which is located across the road from the main Hotel. At first we thought this may be not as good as the main hotel but were pleasantly surprised by our homely surroundings. Seems more like a traditional Scottish Bed and Breakfast but with all the usual Hilton extras.

Located in the up market West End of Edinburgh in amongst some very expensive real estate I would call this place a boutique hotel, full of character and period features.

Breakfast is the usual high standard you expect, just fill your face!!!!

We stayed on a weekend so were able to park just on the streets beside the hotel, but i guess this would not be so simple during the week due to high parkin charges.

Only a 15 minute stroll from Princess Street and Castle, i liked this hotel.

Unique Quality: The Library Style Wallpaper in the bedrooms(see pic).

Rustic Charm.

Directions: Just beside Haymarket Railway Station, 10 min walk up Shandwick Place from the end of Princess Street.

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Fair deal in Edinburgh :)

Great (4.0 of 5.0 stars)
by written on May 21, 2004

Stayed there end of April 2004, got a fair rate - especially when compared to other accomodation offered. It's a bit worn out you might say, but it adds up to an "old world" charm on the other hand. Room was okay, bed comfortable enough although not the best I've ever tried. Bathroom was clean and good, and the front desk staff really nice and helpfull.

Unique Quality: Breakfast buffet gives you a great choice, even for those who need a more substantial meal than just toast&coffee... :) Including haggies, meatballs, sausages, grilled tomatoes and mushrooms!
Location is actually excellent - it takes only 7 minutes easy walk to the Princess Street, but you also have an option of riding (one of the numerous) bus which gets you there even faster.

Directions: Just around the corner from the Haymarket station.

Haggis for Breakfast

Good (3.0 of 5.0 stars)
by written on February 22, 2004

Going to the rugby? This hotel is well within walking distance of both Murrayfield and Princess Street, so can cater for both sexes with shopping and sport. It's quite an old hotel, and feels it. No double glazing in the room I had meant an early rise to the traffic outside. No spa or pool either, but the upside is that at least it has some character unlike many of the glass houses that Hilton's tend to be. Great breakfast buffet too, with fried tattie scones, black pudding and haggis. Your arteries won't thank you but your stomach will.

Unique Quality: Creaky stairs.

Directions: Central.

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Nearby Edinburgh Grosvenor Hilton

Edinburgh Grosvenor Hilton

We've found that other people looking for this hotel also know it by these names:

  • Edinburgh Hilton
  • Hilton Edinburgh Grosvenor Hotel Edinburgh

Address: Grosvenor St., Edinburgh, Scotland EH12 5EF, United Kingdom

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Amenities at Edinburgh Grosvenor Hilton

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Business Services
  • Bar / Lounge

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