Nice Hotel, Perfect Location
I can't believe all the negative reviews for this hotel.....We had a wonderful stay at the Jurys Edinburgh Inn. We stayed for 4 days in June with our family of 9 and found this hotel to be perfect. The staff was friendly and accomodating. The rooms were spacious, clean and fairly modern. But it was the LOCATION that was the best part of all!!! Right below High St. you just go out the back door by the bar and head up the stairs and you are right in the middle of the Royal Mile. Perfect!!! The bus tours are practically right outside the door on the Waverly Bridge. We had a wonderful stay at Jurys!!!
they've cleaned up their act
After reading the reviews, but before going to Jury's on a booking I had already made, I emailed the Jury's website (no reply).
I then - with some difficulty - found an email address for the Edinburgh hotel. Nice helpful reply reassuring me that bedrooms had been re-furbished. (Thanks BK at Jury's Edinbugh)
Our room (618) was fine - great view and very clean. The reception staff were friendly and helpful.
A real plus of this site is that it can be used to push standards up. Presumably a lot of people who work on the frontline in hotels want to provide a better service, and constructive complaints will help them put pressure on hotel management for something better.
Good Location, Hotel OK but not great
We were there during the festival, were joining a tour group. We went out three days early so we could see more of Edinburgh, but couldn't get a room at Jury's for the three days prior, so moved there from a (much nicer) B&B. The employees at the front desk were polite, but not very helpful. Our tour director had left us a note telling us not to wait around, but to meet him and the group at 6, but they didn't give it to us. So we waited around for over an hour for no reason. The room faced the train station, so we could hear trains late into the night, because we had our windows open for comfortable temperature. The room itself was fine - with modern fixtures, etc. It had a blow dryer, tea service, etc. The only thing it didn't have was washcloths and/or solid soap. I don't mind washing my hands with liquid soap; I do it all the time. But I don't care for taking a shower with shower/bath gel. Theirs was in a dispenser in the shower - it doubled as shampoo! Luckily, we brought washcloths and a zip lock bag from home, having had this experience in Ireland several months ago. I found a soap store on the Royal Mile, just a few blocks away, where I bought three bars of nice, scented soap. (Zip lock bags have many uses.) We got two breakfasts and one dinner at the hotel with our tour. The food was OK at dinner. Not too many vegetables, but that's true all over Great Britain. The breakfast buffet took forever - 20-30 minutes in line. The second day we got there earlier, so spent less time in line, but there were no seats in the main room, so we had to eat standing at the bar! Enough food, and a good enough variety, and it was prepared properly.
Bring your earplugs
Overall a very ordinary experience and overpriced at that. Big problem is the mediaeval central heating which is incredibly noisy and - this is what it must be like holidaying in Baghdad.