More about Craig Tara
We spent a wonderful two weeks at this holiday park with our grandchildren.The accomodation was clean and comfortable and the staff on site were friendly and nothing was too much trouble. There was plenty to do with 1st class entertainment and everything from swimming to go-carting available. If you did venture off the park the situation was perfect. On the coast with wonderfull views.This well run park is excellent value for money and we have already booked a return visit.
Have just returned from a 3 night break here.
Don't go, don't be tempted by half price offers!!!
We went on the opening day of the season, you'd think the staff would be ready and raring to go.... You'd think the park would be ready and raring to go.... You'd be wrong!!!
Waited 50 minutes in reception to check-in. Only to be greated by staff who were grumpy and couldn't have cared less about their customers.(Not good just one hour into the season!!)
Had numerous complaints about caravan, which, I have to say was clean and fairly new by the looks of it. Beds weren't made up and there was no microwave despite brochure stating to expect same. No TV arial, and when we got one-a pathetic little indoor thing- we got rubbish reception, it was unwatchable and missed last games of the 6 Nations rugby. Childrens soft play area, ten pin bowling and some other facilities were not ready to be opened for the start of the season.My children were not able to take part in some of the advertised activities, because staff said they had to be 8+yrs, despite the website stating that they had to be over 5+yrs!!! Cue upset children-always fun on hols!Swimming pool was a bit chilly, but kids loved it and the life guards were the only happy staff I saw. The pools showers were freezing though,all weekend.
The area our caravan was parked in (Stirling Village- sounds nice, but don't be fooled) was all muddy where some caravans had been towed out, making it impossible to keep the kids shoes clean.
The facilities are very "tired" and a lot of money needs pouring into upgrading the play park and other outdoor facilities.
The beach is awful.
There are about 850 caravans on the site, not to mention revolting looking chalets, which my mum says were there when she took me 35 years ago-in the good old days of Butlins!!
Finally we were kept awake every night by drunken holiday makers either having parties in their caravans until 3 or 4 o'clock in the morning, or by shouting as they passed our caravan on the way back to theirs-sometimes they couldn't find their van!!!
The place was full of people who seemed to stay in bed till lunch time then go out and get hammered at night, til the wee small hours-not very family orientated.Actually, some seemed to do it despite having kids there.
So youv'e been warned.......
Hell Hole Haven!!
Myself, partner and our 2 year old daughter are just back EARLIER than planned from craig tara. we have never had such a bad experience in all our lives!!!
we arrived on fri 21st march at 7.30 at night and were greeted by the reception staff who all looked misrable.We were given our key to stay in our "superior" caravan in sterling village and then were pointed in the WRONG direction.After walking for a while in the wind and rain with a heavy suitcase we eventually found it.When we got inside the caravan was so cold and the beds were not made up so we had to make a journey back to reception to request for a heater which we were told we would not have until ten the following morning.
If thats not bad enough we were told to turn our gas oven on and leave it open as an alternative method to heat the caravan up!!!
REMEMBERING OUR TWO YEAR OLD DAUGHTER WAS STAYING WITH US!!
we eventually did get a heater (which was the size of a toastie maker) WHICH WE HAD TO KEEP ON all day and all night!!
MORE BAD POINTS:
The following day we went to the fun fair.................Fun land on father ted's craggy island comes to mind!
The swimming pool was freezing the showers DO NOT WORK and only run Cold!
The soft play area which is about the size of a bus was closed due to a leak.
The cash ponts were always out of order
The fun works area consisted of fruit machines,teddy machines (which swallowed your money the majority of the time) and pool tables which are £1.00 a game!!
We also had to listen to drunken teenagers trash there caravan's and party till the early hours of the morning!!
The only highlight of our daughters day was saying hello to rory the lion and bradley bear
WHAT A DISCRACE!!!!!!
WE WILL NEVER BE BACK!!
The park, pool facilities were excellent but the accomodation was terrible. We got there, it took 70 mins to check in, the caravan was 3 dunure village, disgusting.It seemed nice from the outside but another world dwelled within. here are the list of complaints
:under settee full of trash
rotten, snapped springs on settee
carpet was filthy
kitchen filthy, mould on cuboards, uncleaned cuttlery, curry allover
dirty dishes in the sink
teapot full of grotty tea
hard, green sugar
automatic oven lighter just clicked forever more
dead flies on the bed, alive ones in the net
soiled mattresses & bedding
shower freezing cold
smoke alarm didnt work
We went straight to customer care which took 30 more mins, eventually we were sent to Hugh Clinton, the customer care manager who sent cleaners, he couldnt put us anywhere else because the park was fully booked he showed us that.He guaranteed if we booked the most basic holiday he would upgrade us to the best standard they had, when we came to book he denied all knowledge of this, despite written proof nothing was done, The caravan we had that time was the same.
Conclusion, GREAT FACILITIES, [--]ACCOMODATION.
What a dump do not go!
My Husband, 6 month old son and I were looking forward to a weekend break away. We lasted about half hour in this dump. The Luxury Chalet that we thought we were going to ended up being like a block of flats in the rough part of town. We were greeted by a black bin bag full of rubbish, not a good start. The sofas were stained, the windows were mouldy, the place stank of stale cigarette smoke, and was freezing. The curtains were hanging off, the wardrobe door was hanging off its hinges. There was what i hope was chocolate stains on the bathroom door handle, need i go on. We lasted half hour and decided it would be better to drive the 200 miles home, at least we knew that it was clean, harm and happy there.
I read all the comments on here before going, but thought we'd give it a chance as everybody has there own views, but i wish i had just said there and then we're not going. So i advise anyone who is reading this, just take it in and DO NOT GO.
Pretty Spiffy Actually
We went to Craig Tara through the Sun Vouchers. There were 2 adults and a toddler in our party. One adult is disabled.
Before our trip, we kept an eye on the reviews and were really worried. We have all been on many caravan holidays before and Haven is not new to us. We know Ayr so knew in advance what the town offered. Prior to leaving on the monday, we called on the friday and advised the park that we had a 3 year old and a disabled adult in our party and that we really, really needed a caravan. 3 different people made a note on their computer and we were left to think this was going to happen.
We got to the park for the 4pm check in. There was a queue but it wasn't so bad and we got our keys and a detailed map of where our caravan was.
The receptionists were friendly and happy and directed us via the road which turned out to be the longer route. Fine if you are coming in your own car but not so great if you came by bus or taxi and are hauling overpacked cases and a crabby 3 year old.
We ended up in Burns Square which is Chalet Town. Please note that there are 3 different types of chalet.; ground level rows, one up-one down rows and then the L-shaped two up-two down 'apartments'.
The Apartments looked great. Modern and on clean, groomed grounds. The neighbouring 2 level chalets were also nice. The ground level rows of chalets were ok from what I could see but lacked parking and there were lots of them,
We admired the chalets from the outside, expecting our caravan to be behind them. We were at 102 Afton. The very last thing we thought we would get was a 1st floor level apartment. The metal stairs would be unsuitable for a young child and murder on my mothers foosty back. We were not happy when we discovered this was what we got. Haven put ZERO consideration into our request. In fact they admitted all sun voucher parties get chalets!
We had a look inside and were actually really pleased. It was clean, modern and had more than we expected. There were some nice wee touches like a heated towel rail and glass effect fire. There was leccy instead of gas and lovely views.
Our choices were to stay put or go complain. When my mother actually made it up the stairs and saw how nice it was, we chose to stay. It was the right decision. Our neighbours were families and we were able to see the grounds being cleaned and gardening happen daily, which made us realise Craig Tara are trying.
The park IS lovely. The facilities are good and the bus into town is regular. This place is idea for kids but I couldn't see any draw there for drunk teens or groups after a boozy time. There isn't anything there for them.
The on site shops are waaay overpriced. We spent 15 quid just getting basics like bread, cereal, milk and marg. Better to go into town and hit Morrisons which is right across the street from the train station.
The eaterie choices are shocking. Burger King is fine - you know what to expect and the prices are standard. The Turnberry Gardens was £8.95 a day for an all you can eat set menu. Mash 7 Barrel was about the same for a main meal. To be honest, you'd be better going into Ayr and trying a restaurant there. We had lunch at the JD Wetherspoons Kirk Church place and got a full fish n chips plus tea for under 4 quid and a burger with chips and drink for under a fiver. We left full and it was nice and accessable.
We never saw the beaches. Too cold. Sand is sand.
There was a mini fair ground for young kids by the beack in CT. It was small but for £10 you got 8 tokens which equals 8 rides (unless you spent 2 on the rollercoaster). They had go-karts and a boating pond as well.
There was a great playground and sports areas. Free and fun!
The soft play area was shut due to vandalism but looked crappy anyway. The indoor priate mini gold seemed ok but was small and not for bigger kids or adults. In fact, the entire section was crap and a waste of time so avoid.
The pool was great! It was constant at 23 degrees which some people may whine at but if tropical fish can live happily in water this temp, so can humans. The showers were hot and there was little else to mention. There are actually 3 pools and 2 flumes as well as a series of tiled slides. The bottom pool is shallow and kiddie heaven. Pool 2 has the short flume and pool 3 leads down to everything via slides. The main flume is via stairs just beside this.
I thought the changing rooms could be better cleaned and updated but it was all free so can't really complain.
The funworks = slot machines. The big con here is tickets instead of cash being won so the kids collect hundred of these things and swap them for cheap prizes ie 50 tickets is a deck of cards or 4000 is a cuddly toy. Avoid this if you can!
The kiddie bar is the Bonga Wonga and it was fine. Booze was reasonable priced and they have a gift shop and sweetie store inside that was fairly priced. The meetngreet went down well with kids, they buy and swap badges and then there is a lame show. Your toddlers will love it. Family Bingo is 2 quid a book and the prize is a cheap toy.
The Atlantic bar is adults and the bingo was 11 quid for a book of 3. Prize was cash. Much better entertainment too. All staff looked happy and seemed well trained.
Overall, I have to say we had a nice time. Craig Tara is clean and regularly kept maintained. The staff and cleaners were not the Polish workers some people mentioned. The accomodation was great and if you have a problem, you can simply go say so and have it rectified! There are expensive aspects but cheaper alternatives are available if you look.
I will mention that the road into the park is a steep downhill journey past a building site. Don't mind this. You won't see it again unless you leave the park and it is away from the other caravans.
Your holiday will be what you make of it. It is called self catering for a reason so don't go expecting a maid service and brand new stuff. You make your own beds up and the accomodation has been used before so there will be norman wear and tear.
It is absolutely NOT the dirt, crappy dive that some people have said.
Was ok for a wee break
Reading all the reviews on craig tara I was a little concerned before arriving there!
there was four in our party me, my hubby, son aged 4 and 15 week old baby daughter.
I am very very fussy - but I have to be honest the two bedroom apartment we were in was fine.
YES windows did need a really good wash, YES couches were urgently needing upgrading& pillows were alot to be desired but overall the apartment was comfortable for a few days away from home.
The bathroom was nice the kitchen was also fine.
A wee break was nice but couldnt do a week!
One complaint I do have is we were in the Bongo wongo bar and all of a sudden they closed it - everyone headed to the altantic bar to find the placed full! our night out ended very early!
Craig tara really caters for families and yes we would visit again but to be honest the apartments arent easy to access with a pram as theres two flights of stairs!! my husband and me feel like we have been weight training for three days!! and our baby only weighs 12 lbs!!
Sadly needing some Care and Attention
We booked our trip via the Sun and paid extra for an upgrade to their "Comfort" Chalets. We arrived and were given directions to our Chalet in Brig a doon. Although there was a car park it was pretty full and we had trouble getting all our stuff out and up to the chalet which was a bungalow type. We finally found our chalet and went in. We had a two bedroom and the kids room was fine with a bunk bed and a single bed in one room. There were a lot of marks on the carpets but the linen seemed clean although worn out. We were supposed to have soap and towels but no soap in the bathroom. There was mould on the shower basis and a tiny little washbasin. The double room again ok size and clean linen but some really awful stains on the carpets. A small portable TV was in the main bedroom along with tea and coffee making facilities. I assumed this would include the tea and coffee but sadly no this meant a kettle and 5 cups - no spoons, sugar, milk or anything else I did feel a little misled by this statement and would have brought things from home had I known. As we were only there for a few days we perservered we were half board but every morning and evening we had to wait in long queues to get something to eat at the turnberry gardens. It was extremely busy as it was a holiday weekend but the park did not seem to be geared up for this at mealtimes at all. There were a lot of large groups of teenagers and clubs they were clearly without supervision and ran amok round the camp pushing in front of people, smashing glasses with stones and when confronted about their behaviour their language was choice. We tried to go swimming but it was full and had a queue out of the door. All in all we made the best of a rather poor standard - Heads of Ayr Farm next door was great for the kids and I did get pictures of a lovely sunset over Arran. Craig Tara is seriously needing to be refubished the chalets are letting them down. I have been on many Haven Parks and have to say that this is the worst I have stayed at. I wish we had just went self catering in a caravan at least they are usually of a fairly good standard.
Much better than expected and would go again
After having read the reviews on here myself and my friend whos family were also going well we were dreading it. But we had a great time. We stayed in a prestige caravan and they were clean and in a good location and we were only literally meters from each others caravans which was great for our children. Bedrooms were small but lets be honest all you do is sleep in them. The living area and kitchen were bigger than i imagined and the kitchen was well equipped. Plenty of seating and a good dining table also.
The park itself had lots for the children. we had a 5 year old 2 year old and 20m old in our parties. There was plenty to keep them amused. Swimming pool was good though changing facilities a bit of a nightmare we found it easier to just go back to caravan and get showered.
Childrens clubs were excellent providing entertainment during day and night.
there was a small funfair which the kids loved but we did feel the rides were very very expensive
There was also lots more entertainmenet for kids all ages.
I wouldnt hesitate in going back to craig tara and i imagine at some stage we will. So please dont be put off by reviews on here. I would pay the little extra for a prestige caravan to ensure a good clean caravan.
Also visit the farm which is right next door it was excellent the bouncing pillows i recommend.