Fairfield House Hotel

12 Fairfield Road, Ayr, South Ayrshire, KA7 2AR, United Kingdom

1 Review

Fairfield House Hotel
Enter dates for best prices
Compare best prices from top travel partners
Hotels.com Travelocity Booking.com


Satisfaction Excellent
Very Good


Value Score No Data

Show Prices

Good For Business
  • Families86
  • Couples87
  • Solo80
  • Business92
  • Wedding guest's room robbed/management did nothing


    Several of our wedding party stayed at this hotel, spending a lot of time and money on the premises. One night one of our rooms (street level) was burgled and passports & valuables were stolen. Police could see no sign of forced entry from the outside, but the hotel owners refused to accept any liability. The poor young couple in question were patient and polite throughout this whole ordeal, unlike the owners, who were indifferent, unhelpful and appeared totally disinterested in resolving their ordeal. They lost hundreds of their hard-earned dollars AND had to shorten their trip to fly down to London to try to replace their passports to ensure their re-entry into the States. This cost them hundreds MORE dollars, not to mention stress and extra time that this involved. And, it goes without saying that these events ensured they lost out on half of their wedding trip to Ayr! It was a horrible experience, made even more horrible by the treatment they received from this hotel.

    As a former resident of Ayr, I was both embarrassed and ashamed of the way our wedding guests were treated. I called Mr. Maxwell when we returned home, still in disbelief that he was not going to compensate his guests with a single penny. He told me flatly and unapologetically "no", and I told him that in that case, I was left with only one option.... to post my experience on hotel websites, to warn future guests. It's one thing to complain about cleanliness, service, bedding or the like, but to suffer a burglary while staying in such a well-respected establishment and then be treated this way by management is more than a complaint.... it's thoroughly disgusting behaviour!!

    Customer service is very different here in America and I can assure you that this kind of thing would never happen in a decent hotel over here. I often return to Ayr, but would never, ever recommend anyone stay in this dreadful hotel.

    Unique Quality: NONE !!


Popular Hotels in Ayr

Fairfield House Hotel

12 Fairfield Road, Ayr, South Ayr

Show Prices

Ramada Hotel Ayr

Hotel Class 3 out of 5 stars

Dalblair Road, Ayr, South Ayr

Show Prices

The Beechwood Guest House

39 Prestwick Road, Prestwick KA8 8LE, Scotland

Show Prices

Brig O Doon Hotel

Village of Alloway, Ayr

View all Ayr hotels

View all Ayr hotels

Latest Ayr hotel reviews

Ramada Hotel Ayr
278 Reviews & Opinions
Latest: Apr 8, 2014
Craig Tara
746 Reviews & Opinions
Latest: Apr 16, 2014
Premier Inn Ayr
169 Reviews & Opinions
Latest: Apr 15, 2014
Travelodge Ayr
121 Reviews & Opinions
Latest: Apr 14, 2014
Brig O Doon Hotel
95 Reviews & Opinions
Latest: Mar 10, 2014
GlenPark Hotel
17 Reviews & Opinions
Latest: Aug 12, 2013
Canter Holm Guest House
35 Reviews & Opinions
Latest: Apr 13, 2014
The Beechwood Guest House
175 Reviews & Opinions
Latest: Mar 24, 2014
Swallow Station Hotel
155 Reviews & Opinions
Latest: Oct 11, 2013

 Fairfield House Hotel

We've found that other people looking for this hotel also know it by these names:

Fairfield Hotel Ayr

Address: 12 Fairfield Road, Ayr, South Ayrshire, KA7 2AR, United Kingdom