More about Gleddoch House Hotel
spoiled by indifferent poorly trained staff
We've just returned from a weekend stay at this hotel and will not return. The hotel is in a wonderful situation with panoramic views out across the River Clyde with Ben Lomond away in the distance but is rather spoiled by poorly trained, indifferent staff. We were hardly ever made to feel as if they wanted us to be there. We were checked in by a receptionist who looked untidy. My partner was arriving later and I made the point of advising them of this so that he would arrive knowing which room was ours. He duly arrived later, and was made to feel that he was not expected, his name was nowhere to be found on the hotel records even although I had written it onto our booking form, and it was only by chance that he met my friends leaving the pool and waited in my friends' room until I came from the pool. Not a good start.
Our room was spacious and fairly clean ( there was dust on the headboard) but the bed was a double rather than a king size so we found it awkward being used to a bigger bed and we had insufficient toiletries supplied. Our friends requested a room with a view and were put into a family room with 2 beds. They had a job getting into their room as their keycard wouldn't work. We phoned about this from my room and are still waiting for a member of staff to appear, luckily we managed to get the card to operate eventually. The dining room experience was mixed,we sat at a table looking out over the river but the vegetables were not properly cooked, and our expensive bottle of wine was simply placed on the table, no attempt was made to allow us to taste it before pouring. Some waiting staff members were trying their best but the overall impression was not good. Noise in rooms is a factor as there's very little deafening between rooms. Our requested morning paper , the Scotsman, did not appear, and when I phoned reception I was told that they had no Scotsman papers left, would a Herald do? I agreed, but when it arrived it had turned into a Daily Express! Apparently the computer had got it wrong.! The buffet breakfast and the haphazard system of serving tea and coffee was not good though the views from the dining room helped. Our room was not serviced until after 2pm. We had a round of golf and enjoyed this, the views are really spectacular, and we were asked to play on mats but advised by the Pro that they had none left! All in all a less than satisfactory experience. We won't be back. We'll go back to Carnoustie or Stonefield Castle instead.
Relaxing budget stay
Booked via VisitScotland website for £55 for bed and breakfast - room ready when we arrived around 2pm although the receptionist told us the wrong room number we just followed what the key card said.
Room: Room was very spacious with clean modern bathroom. It was very quiet, hardly heard any corridor noise at all.
Leisure: the swimming pool is a real surprise after the bizarre maze to get to it! really large and clean with stunning views over the Firth. There is a sauna and steam room - but no jacuzzi which was dissapointing as there certainly was space.
Restaurant: had set 2 course dinner which was £19.50 each which was very pricey for what it was - but the service was absolutely great and they try very hard. the view from the restaurant is amazing looking back towards Glasgow. The breakfast was really good as well with a great choice of items.
General: the hotel is a bit shabby in the communal areas -we had considered this place 2 years ago for our wedding this summer and i have to say i am glad we didnt choose it as although the service is good, the place needs a good amount of money spent on it to do it justice. not sure how good it is for anyone with mobility issues as it was a maze of stairs and corridors to get to other parts of the hotel - it is built into the hill with the main building at the bottom and the restaurant at the very top with the leisure centre somewhere in between.
All in all a lovely relaxing stay which is what we were looking for but they should really spend some money on the corridors and the leisure centre to bring it up to scratch.
Great Service and great location
We have just held our wedding at Gleddoch House and were delighted with everything. The service was excellent and the staff could not have been more helpful.
We had a number of visitors from outside of Scotland and they were very impressed by the location and hospitality.
We would def recommend Gleddoch House both as a hotel or as a venue for a special event.
Very dirty hotel
We have used this Hotel on and off for years for corporate bookings, but we were shocked at how it has slipped in recent months. We wont be using it again until they sort themselves out.
It appears they are going "down market" in the week in an attempt to fill the rooms. Lots of builders and construction types in there at very low rates. We checked in and found a number of our rooms to be filthy. Uncleaned bathrooms and toilets, and unchanged bed linen from the previous guests, even a bag of empty beer cans left on the floor.
The public areas seem ok, although looking tired. Although even the Golf club toilets didnt look clean at all.
Not recommended at all in its present state.
Great Function, dissapointing room and Breakfast
We recently stayed at this hotel for a family wedding and have to say that we were a bit disappointed in certain aspects of the stay. The food and service at the wedding reception were good, although we did have to do a bit of detective work to find out where the bar was as the main lounge bar was not open. I must share the comments of other reviewers who said that the reception staff were indifferent to their guests. When I asked if the lounge bar would be opened I was merely told that there was another bar some distance away at the function suite and was pointed in the general direction. Our room was in the older part of the hotel and was a bit tired. Two double beds, which felt great to start with but when you spend the rest of your night fighting your way back to your side of the bed, due to the roll together, it does become a bit annoying. Other than this the room was acceptable.
When it came to breakfast I had high hopes of a good cooked breakfast,how wrong I was. Firstly the food was kept 'warm' in covered trays. Then when I cut into my sausage it was no where near cooked and the black pudding was from the previous week?! We asked for tea and coffee and were dismissed and told " I'll bring it over" It appears that we can't be trusted with a pot of tea and a pot of coffee on our table. We also asked for an additional round of toast and the member of staff who we asked just looked startled and walked off grunting something. It never arrived.
All in all the function was great but is was let down by the quality of service from the reception staff and the morning waiting staff for breakfast.
I won't be hurrying back.
This is the first time I have written a review in trip advisor but was so disappointed with the catering in Gleddoch House that I felt I had to alert others.
Played at Gleddoch golf course which was amazing, in beautiful condition with fantastic views. However it was spoiled by our experience in the hotel afterwards. It took 3 of us 1 hour to be served with a main course, nobody else was waiting for service in the dining room! Now we know why. The 2 chicken caesar salads contained approx 8 very small squares of chicken (they had obviously run out but failed to tell us) and very little dressing. The dining room was a mess and tables remained full of dirty dishes throughout our wait. The wait at the bar for a drink took 15 minutes and empty glasses remained unwashed.
May play golf again but definitely won't be eating in the hotel.
Great Views, Disappointing Hotel
Recently stayed at the hotel due to a wedding we were attending. On arrival the location and views are stunning, however the reception on arrival was disappointing. Basically staff give the impression the that they can't be bothered.
We were lucky in that our room was located within the newest section of the hotel, however this is a bit of a treck with a few stairs. This was no problem to ourselves, however some of the other guests did comment that there was no porter service and it was a struggle to carry bags up stairs. We visited another guest who had a room within the older building which was very tired, smelled damp and the door only closed if slammed.
Our room was newer, however the carpet was so badly cut that it didn't meet the wall and the gripper rod was exposed. On arrival there was also rubbish within the waste paper bin, which included a dirty razor!
The food at the reception was good, however again the staff gave the impression that they would rather be somewhere else.
Drink prices are the usual hotel wedding reception levels i.e. very expensive and at times there was only one person serving for 150 people, however this barman was extremely friendly even under all the pressure.
Breakfast was awful. It was buffet style, however due to being little staff, tables were not cleared, the cereal was empty, hot food was not topped up with baked beans all over the table covers and floor around the buffet table. There appeared no attempt to clear up any mess. Again staff basically grunted at guests when asked any questions.
The wedding was enjoyable, however this was down to the wedding party and guests and not the hotel or the staff. It is a pity as this hotel is in a beautiful location and if it was run properly, refurbished to a higher standard, cleaned and staff were happy then it could be wonderful. I would not recommend it to anyone, especially for their special day.
We booked this hotel for a two night stay with our children and some friends and their children.
Our family were arriving very late on our first night. We were nearly at the hotel at approx 10.30pm when the hotel receptionist phoned to tell me there had been an incident at the hotel and our room had flooded due to the person above leaving a tap on! and they were fully booked and did not have another room. They did find us another hotel to stay in that night but that meant driving back to Glasgow! I am not sure if it had really flooded or they had just double booked it. I wouldn't put it past them the staff didn't seem to have a clue what was going on. We got a room back at Gleddoch for the next night and they put us in a huge suite which was gorgeous, only one problem there was only one kingsize bed (two singles put together) and no bed for the children. We all slept in the same bed. There were two televisions in our room but no remote control to switch it on so we had to borrow our friends to turn it on.
Our friends had similar problems they requested a fold down bed and a travel cot which were not in their room they only got a fold down bed on the second night luckily they had taken their own travel cot just in case.
The bar staff in the golf club bar did not seem to know what time it closed at, maybe midnight maybe 11 'o' clock, but they would serve us anyway. Prices were extortionate £3.25 for a pint! Tables were dirty even though the bar was practically empty.
Breakfast was good very tasty, although the staff were a bit unorganised.
The rooms in the hotel were very nice and clean. The staff let the place down. I think there was a huge lack of staff training. A pity really as the hotel and it's surroundings were beautiful.
To be fair, after complaining to the head office we all got a full refund.
Oh and beware! If you are driving there in the the dark there is a pothole in the road which leads up to the hotel. We never noticed it and the exhaust fell off.
Better than expected
After booking this hotel, then reading some of the write ups we were a bit apprehensive, and added to this, the reason we booked the hotel was because it had a spa and a golf course, but when I phoned to book an appointment was told the spa was closed, even though they had previously sent me a brochure only advising there was a reduced service. At this point I was ready to cancel the booking, but as it was the day before we were due to leave, didn't leave us much time to book another hotel.
When we got there we were pleasantly surprised, the hotel was lovely, we got a very nice large room overlooking the front of the hotel, we booked for dinner and could not fault the choice and quality of the food (Im vegetarian and the choices were superb)nor the staff who were very attentive and helpful - the view from the restuarant also great.
I was advised that the spa had re-opened on a reduced service that day, so I got my spa and my husband went and played a game of golf so kept us both happy.
Only downside - the breakfast, the staff ignored you when you went in, even after looking directly at you. Tea and coffee was rationed to 1 cup, unless you could eventually find someone to bring you another cup. The Manager continually came through the restuarant with plates of newly cooked food, placing in on top of old food, and used plates to scrape bacon from another plate to the container keeping the food hot. the beans were being kept hot in a soup urn and again the new beans were poured into the pot on top of the dried up beans on the bottom. The food was all fried - so much for it being a place for healthy living and little vegetarian choice. On the Sunday the breakfast was busy due to a number of wedding guests from the night before and the staff couldn't cope - people were left finding cutlery so they could sit at tables that hadn't been cleared, and the plates, cups etc run out with people searching for plates to put their breakfast on.
All in all, a great weekend - let down by the breakfast.
Difficult to find !
Not sure if anyone else has experienced a similar problem when trying to find this hotel in the dark?? There is no lighting to lead you up to this hotel, no illuminated sign with the name of the hotel and no lighting in the car park...a total nightmare to find when its dark. In daylight the hotel is set in lovely surroundings and viwes.However, perhaps the lack of lighting is due to the shabby approach on the main drive way up to the hotel, the hedging and shrub areas looked like they had been forgotten about. other than that, our stay was pleasant, food was average but the staff are very disorganised to the extent you end up feeling a bit sorry for them. Could be a great place if things were run properly and the approach was cleaned up a little.