Portsonachan Hotel & lodges on Loch Awe
Do not go to this hotel
DO NOT STAY HERE. If u want a professional courteous service. We stayed at this hotel for our honeymoon with family and out daughter. Everyday we went to their bar for some refreshments and were met with wonderful service. On the day we checked in the member of staff we spoke to arranged for us to have a nice table in the restraunt at 7.30 we turned up at the restraunt to be looked down upon for having not booked a table but they said they would try to fit us in somewhere. We were then taken into an empty restraunt aside from people finishing their meals.
Having caused them such an inconvenience to have arrived to pay good money for their food we werent given enough menus and werent offered a drink for 40 minutes we then sat to be completely ignored while all the staff did was clear tables and serve customers in the bar area!!when we then stood up to leave a member of staff did not come over to enquire if everything was ok she merely stood right beside our table with a look of discontempt and discust.
It further offended me that a lot of the other residents were older clientel; we were sitting with a 2 yr old to try to entertain while we were ignored.a lot of the other residents were finishing the "early bird" special which cost less than the evening menu where as we having booked for the evening were looking to pay full price for a 3course meal for 5 but for some reason our custom was a plague on their presence!!??
We complained and whilst the person we spoke to did appologise he did only that.he said he would take it up with the staff to then return and inform us in fact WE were incorrect!!??
They didnt do anythin to satisfy our stay for our honeymoon other than make sure we were satisfied to the point of anger!!!! I have never felt such rage to be treated as a lesser quality of individual to someone else.
No offer of a late check out,a free drink,special rate for a next stay,refund of any money we had paid already just a sorry for us being wrong!!!
Luckily working in the media this wont be a hotel we will advetise again.
Worst Service Ever
This was a Country House Hotel Break from our daughter as a Xmas Present and we were looking forward to it as my husband had not been in the best of health this past year. Therefor we were very disappointed at the overall quality of this hotel. On arrival we were told that the Superior Loch view room that we had booked was no longer available but we were being upgraded to a Luxury Lodge this sounded fine until we were shown the "luxury lodge" it was up a muddy track a good 10 minutes walk from the Hotel the minute you opened the door the damp smell hit you, the furniture was at least 20 years old and seen better days not by any standards fit to be called suitable. Returning to the Hotel we were eventually given a Lodge beside the hotel it was much better with a nice view of the loch. Dinner that night could only be described as adequate in a freezing cold dinning room. Breakfast was the real disaster service was nonexistent on both days we had to ask for everything nobody took our orders and when food did arrive it was not what was ordered and barely edible. We have stayed in hotels all over the world including South Africa and this is the first time I have so strongly about the bad service we received as to write a review.
Nearby Portsonachan Hotel & lodges on Loch Awe
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Portsonachan Hotel & lodges on Loch Awe
We've found that other people looking for this hotel also know it by these names:
- Portsonachan Hotel Dalmally
- Portsonachan Resort Dalmally
- Portsonachan Hotel And Lodges On Loch Awe
Address: Southlochaweside, Dalmally, Argyll and Bute, PA33 1BJ, United Kingdom
Amenities at Portsonachan Hotel & lodges on Loch Awe
- Wheelchair Accessible
- Room Service
- Free Parking
- Business Services
- Pets Allowed
- Kids Activities
- Continental Breakfast
- Bar / Lounge
- Free High Speed Internet
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