More about Holiday Inn Glasgow Airport
Best location for early flights
Glasgow Airport Holiday Inn
Stayed: Sept. 17,2006
Reviewer: Trip advisor fans from America
We stayed at the Holiday Inn based on reviews indicating how easy it was to get to the airport. We brought our luggage early in the day and left it in the room then took the 950 Air Express bus back to Glasgow for the day. It made for a great last day in Scotland! We followed the advice of the ladies from Argyll and took our luggage over in the morning returning for a leisurely breakfast. It made the flight home enjoyable.
Our room was small but clean...all we needed for one night. No noise problems from the very busy airport. The staff was gracious and efficient. For 63 BP with breakfast will do this again when we visit our son.
Consistently good hospitality.
Stayed here pre and post our summer holiday. We have now stayed here five times. The hotel has been consistently good with great hospitality. Excellent rooms although fairly small, well maintained and very clean, every comfort needed provided. Restaurant food pretty good, although room service menu quite expensive. Check in and reception service excellent.
Nice Staff, Overpriced Breakfast
On the positive side: Every member of the staff with whom I dealt was welcoming and helpful. The hotel is well located, just a short walk from the airport terminal. On the negative side: My room had peeling wallpaper and a stained carpet. And, because I only have coffee and a roll for breakfast, I chose not to include that meal in my room rate. When I got the bill the breakfast charge was the equivalent of about $25! When I protested, the woman at the desk said, "Yes, it's extortionate. I'm sorry."
I stayed here with my partner for one night in October 2006 after a long flight and could'nt face the drive home. We've stayed here quite a few times, always when flying out from Glasgow airport.
The heating in this hotel has always been a problem and it still is. The same antiquated heating system means you will most often be given a portable heater. This is not ideal though as the room is small as it is.
The hotel seems to be under renovation as our room (on the 3rd floor) had a nice fresh carpet and furniture. The bathroom was also quite fresh and clean. A friend however on the 4th floor had old stale smelling carpets, ancient furniture and mould on the bathroom tiles.
We ate dinner in the hotel restaurant and will never do so again. The food looked and tasted like something you would expect in a motorway service station. Definately not worth the money. Eat out if you can.
Business people wearing suits were always served quickly at the bar while we were constantly ignored, even after we'd waited for ages. We ended up walking away after 4 people came from behind me to be served before me.
Continuing heating problems and pricey, un-appetising food made this visit my last at this hotel. I've always liked this hotel but after this visit, it will be the nearby Ramada from now on.
Unfortunately, this hotel is fast becoming a shame on the Holiday Inn brand.
Should have been better
Stayed at the Glasgow Airport Holiday Inn for a couple of nights in November. Had previously stayed at the nearby Express by Holiday Inn and thought this would be a step up - it wasn't!
Got a room on the unrefurbished 5th floor, which found to be quite small for 2 adults plus one infant in travel cot. There were a number of faults with the room and booking which soured the stay. We had no phone and kettle in the room (had to go to reception to order room service and ask for a phone), the towel rail didn't work, the sink didn't drain properly and the wallpaper was peeling off the walls in places. There was some mix up at reception as well so we found ourselves locked out of the room on the 2nd night, until got reception to correct the error and reactivate the key. It should also be noted the car park isn't big enough, so if the hotel is full you are likely to end up having to park in the pricey NCP airport car park.
To be fair the duty manager did give us some money off the bill when we left, due to the number of problems.
Next time will be staying at the Express by Holiday Inn a few metres away - bigger car park, room felt more modern, and free continental breakfast. A case of little brother showing the tired older sibling how it shoud be done!
no customer service
On booking into the hotel we asked for a wakeup call for 5am next morning as we were connecting with an International flight out of London Heathrow. On returning to the hotel that evening we checked with another front desk employee that our wake up call had been booked for 5am and were assured that all was well. No wake up call was received. Luckily, friends called to wish us bon voyage which alerted us to the time otherwise we would have slept on and missed our flights. When we called front desk to ask why we had not received our call, their answer was: 'oh did they not tell you the system is unreliable and that you have to use the TV in your room to book a wakeup call'.
Since this hotel's sole purpose is for travellers staying overnight to catch early morning flights, you would expect that early morning wake up calls would be given a priority. Days after arriving at our destination, I contacted the Hotel's Customers services online and registered our complaint. To this day we have received no reply to our communication. Needless to say we will not be using this particular hotel again, as they are obviously not really interested in Customer Service since our complaint has been ignored and no apology was received from the staff regarding their apathy and incompetence in lodging our early morning call.
Having just arrived in at night from a long flight we decided not to drive home but to stay over at the holiday inn. Big mistake!!! The room could do with a good clean as for the bathroom well lets just say I don’t appreciate showering with someone else’s hair clearly visible in the plug hole.
We left early the next morning long before check out and headed home .On arrival, my husband noticed he had left a pair of boots which we had bought our son in the room. As it was only just over an hour since we left we phoned to ask if the cleaning staff could send them to reception and we would get someone to pick them up. An hour later we phoned to inform the staff someone would be along that day only to be informed the room had been cleaned and no item was found and although they were sorry there was nothing more they could do. I asked if it was normal policy for a theft to be committed and ignored. The reply "we only have your word you left the boots and the word of the cleaner that they were not found!!!!!!!!!!!!!! Sorry I hope it won’t put you off staying with us again then the line went dead. As a result it was an expensive stay and one that will never be repeated. So if you HAVE to stay here check you have all you belongs as once left they will never been seen again. And look out for the hairy plug hole
Room 626 - ok but a bit cramped
We stayed here one night prior to early flight out of the airport. Getting here by car was tricky, and even tricker to get into the hotel's parking lot which is extremely cramped and the front desk laughs it off and says to double park or leave them the keys. If you are selecting this hotel for park & fly deals, be aware that if there are no spaces at the hotel - they only have about 50 or so, you must pay to park at garage nearby - hotel has a 40% discount arrangement. Also, pack earplugs for this place too - room doors are on springs that slam shut with alarming force and create a lot of noise. if you are planning to sleep later than 7AM (when the housekeepers start rapping on doors), be sure to put the sign on the door/DND, and consider earplugs.
Considering the options, the Holiday Inn Express nearby on other side of parking lot has slightly larger rooms, free breakfast and no parking problems. Only difference at Holiday Inn is that you get a bathtub and slightly nicer, albeit tiny decorating touches. Next time, we'd just go with the Holiday Inn Express which is only three minutes further walk to airport terminal/most of it covered vs. playing dodge 'em trying to cross the road from Holiday Inn that is albeit "across from the airport" but you must navigate a lot of curbs and railings, and walk out of the way to actually cross the street to get to the terminal. Not fun in the rain.
Arrive fed or purchase snacks at airport shops vs. paying for so-so food at the restaurant, but if desperate it will do. Restaurant staff was pleasant which is more than we can say for the sullen people at the front desk.
One bonus for our tiny room - a pillow menu that offered feather pillows for dleivery to room upon request.
arrived at 3.00 in the morning following a flight\ had booked a room for my husband, son and I through an internet site, very cheap with parking for Glasgow airport too, we were put into two rooms, that were connected, i thought it was beautifully furnished, equiped with lots of goodies like chocolate, bottles of water, coffee tea etc.. slippers and dressing gown, and in the bathroom lots of lovely potions and lotions!!! Its minutes away from the airport and all in all a really good place to stay the night when travelling from Glasgow.