More about Macdonald Portal Hotel, Golf and Spa
I recently stayed at the Macdonald Portal Hotel and found the whole expereince totally relaxing. We played golf (despite the rain) and then chilled out in the Spa after. - thanks to Kelly for the treatment advice! The setting was amazing and the staff really could not do enough. It was refreshing to find people genuinely wanting to help. And as with most Macdonald properties I have visited, the food was excellent.
It made a pleasant change from the hustle and bustle of London and was great for a few days getting away from it all.
My friends and I recently chose the Macdonald Portal Hotel for a weekend of relaxation and pampering. Typically the weather let us down with only a glimmer of sunshine all weekend but we still managed to have a great time, with our partners getting a round of golf in while the girls enjoyed a day in the spa using all the fantastic leisure facilities on offer! From the minute we arrived we felt seriously spoilt, Megan on reception ensured we settled in with our bottle of wine we had booked on arrival and the food on offer was a really good standard. We booked on a spa package for even better value for money.
I was a bit concerned after booking the portal from reading other peoples reviews, but we had a fantastic experience.
The hotel is absolutely lovely and in the most stunning location. Yes it is a modern building, but not every courtry hotel has to look like a mock tudor mansion.
The rooms are large and beautiful with very huge and comfortable beds. The walls are a little thin, but this is a hotel and not a private residence.
We were on the ground floor - which the previous person lovingly called the basement - which still has lovely views across the golf course.
The staff are very friendly and helpful at all times.
Breakfast was lovely and if people would just realx and wait a while they wouldn't get so stressed - after all, everything is freshly cooked for you and what a fabulous setting to breakfast in.
We dindn't eat in the restaurant so can't comment, but try the Stamford Bridge Inn in Barrow - lovely food.
In all, I think the hotel is excellent and I would certainly visit again and recommend it to my friends.
The only problem we had was the amount of superior and ill mannered people who were staying there. Obviously just because it is a very exclusive place, they think that they can complain about everything to make themselves look more important, without once saying please or thank you to anyone.
We were 31 golfers at the hotel for 2 nights. First impressions, the hotel was a typical golf hotel, decent rooms, clean with freindly staff. So it came as a surprise, the complete shambles, dinner turned out to be on the first night. My main course did not arrive, when finally it did, it came with no potatoes, apparently they had ran out! I have never seen so many staff in a restaurant, it was just a pity there wasn't many who knew what they were doing. The bar staff, although always very courteous & helpful, were unfortunately under trained; obviously nobody had bothered to tell them to dry wine glasses after washing. Breakfast was very slow, with a disappointing replenishment of fruits & cooked meats etc. On both mornings we had to attract the attention of the waiting staff to get our orders. Worst thing of all was the cleanliness of the crockery, i tried 3 bowls before finding a clean one, our milkjug was also not clean. I can only blame the management for the hotels poor performance.
We recently stayed here with our young family for 3 nights and had a wonderful time. The staff are friendly and helpful, the room clean and satisfactory. The scenery is stunning and despite the place being popular with groups golfing we were not ever disturbed in any way.
I am surprised there were problems with the restaurant in another review. We ate there every day and found the food excellent and the service impeccable, we were impressed with Andy in particular.
Would recommend to friends.
Mean with towels
Chose this location for our yearly golf break, no complaints in that department.
Food excellent, nice setting, had a bit of a probelm with towels, one bath towel between two chaps sharing for two days is a bit much.
TV in the bar was tiny, could not understand why with it being Ryder Cup week they had not gone out and hired a wide screen set to put in the bar, after all the place was full of golfers watching the action from the States, albeit with binoculars !!
We stayed two nights at the Portal for our anniversary. The 'standard' room was huge with a massive bed, and the bathroom fantastic. The hotel is very modern and spotless. We found the staff without fail friendly and helpful. I had a facial in the spa which was very relaxing and got some good advice. We also used the pool which was very luxurious if slightly on the cool side for our taste!
The only disappointment was that despite following the advice to avoid the peak 9.00-10.00 period on saturday for breakfast, we still had to wait 40 mins to be seated. The restaurant was almost empty but they didn't seem to have enough staff on to clear and relay the tables. The buffet was almost gone but we had prompt service and got the buffet items we asked for anyway. We opted for room service on the sunday morning, for a small extra charge which was well worth it.
There was a big wedding on the saturday but since the function room is well away from the guest rooms this wasn't a problem.
Generally we would very much recommend this hotel, but would suggest breakfasting early or having room service at the weekends. Of course this could have been a temporary staffing issue.
Would strongly recommend the Swan Hotel in Tamporley for an evening meal - two courses for £10.95 and amazing quality food for the price.
Having read some reviews, was not sure what to make of this hotel but we both had an excellent weekend and the standards of the hotel were very high. All staff we were in contact with were professional, very friendly and always helpful (bar, spa & reception).
Minor problem at the beginning as we were allocated a double room when it was supposed to be a twin, but this could have been down to the communication between the pr company and the hotel. We were moved to another room and reception was very quick to correct this.
The bedroom was a good size, very very comfy soft bed & everything immaculate. There was a flat screen in the bedroom which was hooked up to the bathroom speakers, which was useful for listening to music whilst we were getting ready to go out.
At mealtimes the plate presentation was excellent, although did feel there should have been some extra veg for the mains as did not always feel full. I opted for dishes I had not eaten before and was not disappointed.
We were told there was going to be a wedding on over the weekend but this did not cause any issues with overcrowding etc.
Altogether a very relaxing weekend.
lovely one night break
Stayed at the hotel for a one night 'spa, meal and breakfast' deal. This was for our 1st wedding anniversary.
Confirmed several days beforehand, so upon arrival they were expecting us and this went very smoothly. In fact, i phoned on the morning of the date to tell them that our expected time of arrival would be early and if this would be ok - it was! Howeverr, was also informed that the evening meal times available were 1830 or 2130! Not ideal, and i did inform them that as we had already 'paid', then they should have informed us beforehand of possible slots before they were filled up.
The room we were allocated was a standard double room, but more than adequate. As it is a new hotel, tit still has that new feel to it -The finish in the room was tasteful, with there being an lcd tv, king size bed, bath and shower cubicle.
The spa at the hotel was booked in advance and was just what the doctor ordered. A tranquil experience.
Evening meal was rearranged for a suitable time and again was better than expected. Likewise was breakfast the following morning - i would even go as far as saying it was one of the best breakfasts from a hotel which i have had.
When checking out, the Hotel was keen to add a 'charity' donation fee and also a charge for a 'cordial and white wine'. This weekend we were dry so we knew this was in error. Surely a hotel like this should have a better validation system when folk are buying there drinks. They waived these charges and i did point out that the charity donation fee should be an opting in option not an opting out. We'll see if the Macdonald chain changes this.
I hope this helps
lovely rooms, patchy service
Booked one night (ended up booking second which is a clue) at this country spa and golf hotel. Easy to find although not massively convenient - off the A49 on a busy road network. Close to Tarporley village - very nice and worth a visit in itself. The first room (night 1) was very spacious, with large immaculate bathroom and separate powerful shower. (For £75 was v pleased). Breakfast is pricey as is room service (£5 tray charge) and restaurant - £25 for 3 course set menu better value but not always what you want. Sometimes a snack will do.
Service was - odd. 2 requests for a missing TV remote eventually produced one a couple of hours. Not serious but not wanting silence or an evening of heart fm. Following night after leaving an item of clothing in room 1 took several attempts and new staff next morning to track it down. 2nd night room more not quite as nice - although quieter-being on 3rd floor than first. (other floors you can hear footfall above). At £60 through laterooms wasn't complaining.
Overall I would definitely recommend/stay again. The rooms - even the more basic one were lovely with huge comfy beds and linens/pillows and comfy seating (wing armchair and sofa with footstool). At these prices I suppose you can't complain you don't get comp bottled water or fancy entertainment systems - so this hotel was less of a treat than it could be but the setting (glorious views of the countryside esp from the lounge/bar) and the quiet - v little noise and a good night's sleep make this a good 1 or 2 nighter.. Caught a glimpse of a feature room - lovely layout and balcony. Staff were exceptionally nice and friendly if somewhat inefficient - despite which I remember only the nicer aspects of staying, a recommendation in itself.