Staff exceptionally helpful - excellent stay!
Recently stayed at The Quay Hotel for a weekend away with my father. Any concerns about service read in previous reviews were utterly banished by our stay .
Staff truly went out of their way to meet our needs and all were friendly and helpful, greeting us with a friendly 'good morning/afternoon' wherever we went in the hotel - such a small thing but makes a guest feel very welcome!
The head porter/concierge, Philip, couldn't have been more helpful or customer-focussed and had excellent local knowledge.
Whilst we didn't have lunch or dinner in the restaurant, Hilary the restaurant manager welcomed us each morning at breakfast by name - a lovely personal touch. The staff were fantastic - nothing was too much trouble and everything seemed to run like clockwork and without fuss. Breakfast at the weekend didn't finish until a wonderfully civilised 10.30am - heaven when a lazy weekend is just what the doctor ordered!
Reception staff (whilst occasionally a little uncertain in answering queries due to being new and still in training) were very welcoming, personable and efficient - we were amazed when within just a few minutes of reporting a couple of minor problems (poorly fitted taps on the sink and a 'droopy' shower head), the plumber turned up to see to it.
Our accommodation (a very stylish suite on the ground floor) was immaculately clean, wonderfully spacious and comfortable. The bath ran in SECONDS with the best water pressure I think I've ever seen. Luxurious aromatherapy-based toiletries and huge fluffy white towels made bathtime as indulgent as it should be. The sofa bed in the lounge was superbly comfortable and the room so quiet that I had the best sleep EVER in months (for which I am eternally grateful!). The view from the terrace was spectacular overlooking the Conwy estuary, with a backdrop of the mountains and Conwy and its castle in the distance. The only noise to disturb the peace was the gentle clanging of ropes against the mast of a small boat moored close by, but it just added to the waterside atmosphere and could only be heard when sitting outside on the terrace. Re a previous reviewers comment on lack of hairdryer - whilst there is one provided, it was secreted away in a drawer within the wardrobe and I didn't find it until I was checking all the drawers before leaving! I think female guests in particular would welcome its location being pointed out by the porters on arrival. A long mirror by the front door would also be a nice touch as the one in the wardrobe was in a pretty tight spot and not that practical.
Overall however, we really couldn't find major fault with anything about our stay and that is saying something - this hotel really does deserve its 5* rating. Can't wait to go back. Thanks to all who made our stay so pleasurable and relaxing!
JS, Apr 2007
Loved every minute of it
My boyfriend surprised me with a night in this lovely hotel for my birthday. As other writers have suggested, do go for an estuary view room as it well worth it and lovely to sit out on watching the sunset and appreciating the magnificent views.
The boyfriend asked for a bottle of champagne in our room, therefore the hotel found out it was my birthday. Not only did we get one of the best tables in the restaurant that evening with beautiful views over the estuary and castle, but my dessert also arrived with a sparkler in! Little touches like this make this first-rate.
Our room was gorgeous and the bed was extremely comfortable – could not be faulted at all. It had free Internet access on the plasma TV and a beautiful bathroom. Agree with others that water pressure is very good!
The food was amazing and very reasonable – I would highly recommend eating there if you are staying. Despite the hotel being 5-star they did not make us feel uncomfortable at anytime and the staff were very professional and helpful but friendly with it. Breakfast was also very tasty with plenty on offer.
We did not get chance to use the spa but did go to the pool, sauna and steam room in the morning which was enjoyable, especially as we had it all to ourselves going as soon as it opened.
We cannot fault this hotel and both can’t wait to go again. Next time we might even try and upgrade to a suite!
Excellent stay - very nice large room with doors opening on to courtyard - shame it was too wet to sit out and have a drink ! , great bed and shower, very friendly and attentive staff - Spa a touch on the small side and food a tad on the expensive side. Overall an excellent base for visiting Snowdonia although at £135 a night with no breakfast you would expect it to be pretty good.
A super place to stay.
We stayed for five nights at The Quay Hotel and Spa, Deganwy, Conwy, in July 2007. The hotel is situated beside the estuary of the River Conwy. It is less than a year old and the design and decoration are superb.
We had booked a standard room and we were delighted with the large bed (twins, joined), comfortable armchairs, wireless broadband (free), flat-screen television, and our own mini-courtyard with outdoor furniture. The bathroom was luxurious and the supplies of shampoo and lotions were really lovely - samples of the spa's range.
The staff were really welcoming and it is apparent that they enjoy working there - they always greeted us when we passed them as they were working, and nothing was ever a bother.
Continental breakfast was included in our booking and there was a good variety. We could also have ordered from the cooked breakfast menu, which looked delicious. We dined in the lounge restaurant on three evenings and the meals were well-presented and delicious. The service was excellent.
The gym and pool were super, and there is a steam room and a sauna. We didn't try out the spa treatments, so can't comment on those - we went sightseeing instead.
The hotel's location is ideal. It is about half-way between Conwy town and Llandudno. It is within easy driving distance of the many interesting things there are to see and do in North Wales. We thoroughly recommend this hotel and will stay there again.