More about Sands Resort
Loved Sands Resort Cornwall
Absolutely fantastic! We only stayed two nights but wish it could have been longer.
It was the first time in years my husband and I had the chance to talk to each other and eat an unrushed meal since having children....
Everyone was extremely friendly even the other guests which just shows how happy everyone was.
The food was glorious, the rooms excellent and well thought out and my daughter thought it a real treat to watch "Dora the Explorer" in bed.
Thank you Sands for a wonderful stay. We will be back!
Family holiday by the sea
This was our second trip to the hotel as a family of five (two eleven year olds and a six year old), and we found there was something for everyone. Rooms are comfortable though not luxurious, and with loads of space for a family - you basically get two rooms with a bathroom in between. There is a small passageway joining the rooms, but no doors between you and your children. There is loads of storage space clothes and stuff.
Bit of a cold bleak corridor to get to the rooms, but the bonus is that they are quiet at night with no bar noise drifting up. We had a sea view.
The 'high tea' arrangement was great for our six year old, who ate a meal in the restaurant with us some nights, but was happy to have an early tea and go to bed on others nights. She loved the selection of healthy foods served buffet style at around 5pm and was Ok staying in the room with a DVD piped through to the room by the friendly reception staff who also made regular checks via the baby listening service. We didn't use the kids club this time but it looked good.
Restaurant food quite good, but vegetarian options quite stodgy, (as usual in British hotels). Staff very friendly and willing to mix and match items on the menu.
Swimming pool and games room all great for kids. Loads to do outside - golf, crazy golf, football, play area, table tennis, and space to sit out and have a drink. Didn't make much use of this at Feb half term as too cold and wet. Outside games room OK, but a bit grotty in rough weather, and it does get rough!
Eden project, (pay once and you have free entry for a year if you do gift aid), and Blue Reef Aquarium both good wet weather options. Great beaches in Newquay- and Porth and Watergate both walkable from the hotel. Porth itself is rather rundown and uninspiring apart from the rolling waves.
Pricey in high season but we paid around £600 for three nights in February half term, for the five of us half board, which we didn't think was too bad. Price given when we called was cheaper then the price on their website.
Definitely recommend for family break. Great option with a baby as they will provide everything you could need. Good for mixed aged family too as loads to do for everyone.
Great for young parents with small kids
I agree with many of the other reviews here - this is a good place to come with small children and have some semblance of a normal holiday. The rooms are basic, but clean and light. The front desk staff were courtious, friendly and helpful. The main problem we found was with the dining staff. I am not sure if they were temporary workers - brought in for the off season, but they were basically rude. We were made to feel as if they were doing us a favour for catering for us. The waiters hurried us through the menu. When the food arrived it was very average. Chairs were being put on the tables as we left (about 9.30pm!).
I would hope to think this hotels overall performance would improve when the season starts properly,
Quite nice for families
Stayed first week of the season so nice and quiet - only a few guests. Frst impressions of hotel were that it didn't match expectations set by web site/brochures. Looked more like an army barracks. Staff fabulously friendly and recection area nice. Rooms - small, functional, no wow factor. Pool good fun. Cafe closed. Children's club opens strange hours (morning until 11am and evening 7pm for 2 hours) but great staff and equipment...son loved it. Outdoor areas nice but limited play items for children (no slide, climbing frame etc). Food was surprisingly good (for adults) although only choice of 2 children's itmes despite being a hotel encouraging children. Luckliy weather was good so out all the time. If we'd had to stay in and around the hotel would have got cabin fever as not really anywhere to lounge around and relax.
Summary - good location & OK hotel but expensive & doesn't live up to promise of 3 star but 4 star offering. Really is 3 star with 3 star offering.
Very child friendly but great for parents too
After reading some of the reviews for Sands on Trip Advisor after I had booked, I was rather nervous of what we were letting ourselves in for, having previously stayed at the excellent nearby Bedruthan Steps Hotel. However I would like to reassure parents with young children and babies that Sands is a great place for a relaxing break with your kids, allowing them and yourselves to have a great time, together and separately, without feeling that you have been ripped off.
It is not the most stylish hotel you will stay in and the refurb hasn't been done to a great specification, but, if you can have a good time without having Molton Brown in your bathroom, then Sands does the job admirably.
The staff are very friendly and sort things out very quickly if you find something you are not happy with. The children's tea time is great and although only two or three choices, there is also a salad bar and loads of baby food jars, plus a microwave. They kindly cooked some plain pasta for my son who has a dairy intolerance. After tea the kids have an hours entertainment which is great as they are having a ball whilst all their parents are watching with glass of wine in hand. The babylistening works really well as we found out on the second night and I was very impressed with how discreetly the barman told us our daughter was crying! The restaurant (we chose to dine alone with kids in bed) was fine, nothing amazing but great service, good wines very reasonably priced. The bar is very snazzy and do some fab and again reasonably priced cocktails. The outside play areas are good and provide something for every age group, with a sandpit, swings, pirate ship, mini assault course, maze, football pitch, tabletennis room etc. The indoor pool, whilst not the most stylish of bathing experiences, was great and very clean. Our kids (aged 2 and 5) also loved the air hockey game, and it was nice to think that when they get older they could have a game of table football or pool in the games area too.
What I really liked about this hotel was, whilst the carpark was full of nice and expensive cars, it was a very relaxed place, no dress code for dinner (although everyone had made an effort!), no absolute imperative to have the kids in bed in the evening like at Bedruthan. And I felt we had good value for money. And we didn't even have time to use the facilities this hotel is best regarded for, its kids club and its spa. So we would definitely come back here and I would recommend others give it a go.
Great for tiddlers
We have two children aged 1 and 2, so travelling with them always has to be well planned! Sands was great.
We could no longer afford Bedruthan Steps (just down the road)-so chose Sands and thought we had booked the 'cheap seats'! How wrong we were. We absolutely loved it. True, it doesn't have quite the same polish as Bedruthan but there were several things that were much better. The indoor pool was lovely. The outdoor terrace restaurant is really nice with a waterfall.
This brings me to the quality of the the food. Fantastic!! We thought Bedruthan couldn't be beaten but this was excellent. The menus were very well planned, exciting and plentiful portions
( no matter to me but I do have a hungry husband). The wine selection was very very good and really reasonable. Children's food is a much better arrangement than at Bedruthan which is quite crampt. Here we were in a large dining room, plenty of space particularly for highchairs with plenty of choice. My children are really not picky eaters, but had they been there was a well planned menu to cater for all. Only gripe here is that parents would have liked a cup of tea whilst waiting for children to eat and Bedruthan do do this. But a small point.
We didn't use the children's clubs as wanted them with us - but did think when we return next year that might give them a try. However, we did see them marching in a line around the resort singing their heads off and this was very sweet to see.
Activities for the children were great. Play park, sand pit, maze, pool and the nine hole golf course was great for a wander around just before bed time. There was lots more to do but we just didn't fit it all in.
Our room - we thought the carpets could have had a better vac round as there were some bits under the beds - we did move them as we were constantly losing shoes to find our youngest posting them under the beds. Bathrooms lovely and clean. The furnishings were modern although the sofas in the lounge area seemed a bit tired but this was again a small point. We booked a 2 bed 2 bath apartment suite and were really pleased with amount of room. A big plus was that we put the youngest to bed in the 2nd bedroom and the 2yr old in a travel cot in the lounge area as they chat like mad to each other and never go to sleep. This was a big thing for us as we really wanted to take advantage of the baby listening at night. I was really impressed with this. There was someone dedicated to listening (not just someone on reception who looked over from time to time) and we felt this was very very important. We were called to our room on a couple of occasions so the system defintely works. There is no lift which is well signposted on all documents but you need to be aware if constantly having to carry kids up two flights of stairs - ask for a lower level room.
Spa - used this loads when kids were napping in afternoon and husband watching tv and playing playstation on babysitting duty. Really impressed with the quality of the treatments - best back massage I have ever had (and I've paid for loads!). Nice therapist as well - very friendly and accommodating.
Locally, we loved Watergate Bay, lunch at Fifteen, Dairyland, Old Macdonald's Farm and Lappa Valley railway.
Great great great time. Have provisonally booked for same week next year. Can't see us ever returning to Bedruthan unless they have a mega deal on. We have been poached!!!!
And if you are reading this at Sands - THANKS.
COPY OF THE EMAIL I SENT THE MANAGER AT SANDS RESORT
To the Manager
We were on holiday recently at your Sands Resort and I would just like to express my thanks to your staff for making our stay so pleasurable. In particular the staff in the baby crèche and kids club. We have a nine year old and 21 month old twins, one with severe special needs (profound deafness and cerebral palsy) Joshua. Your staff managed them fantastically enabling us to enjoy an evening meal together, in peace, every night for 8 nights. Something we have not done for 21 months. Thank you so much to them.
Then to Pricilla (I hope that I have spelt the name right). We arrived later than anticipated on our first day and she could not have done more to help us. She sorted out the children’s needs and the problems that we have. She was so lovely to us throughout our stay. Thank you so much to her.
Fantastic Hotel Good staff Good Location Good Food
Thanks to the Sands Staff for making our stay super we had a groupe of 24 People all were very satisfied with the Hotel.
Thanks again for the really good stay.
I think everything has been said about this hotel already. The children love it and it's great to know that they'll be enjoying themselves.
That the children are blissfully happy may not be enough for all the adults but it is for most. The fact that the vast majority of residents have children is of course a good ice-breaker for people new to the "sands scene".
There are downfalls to it's success. ie. the children will not stay anywhere else and with so many returning visitors it can sometimes feel like a swingers party that you did (or didn't) get an invite to.
Joking aside it's not a boutique or luxury hotel it's an excellent family hotel with a children focus. More tequila sunrise than mojito
What else to add?
Yes a good hotel, which manages to blend the practical reality of having the kids with you whilst giving you enough time to spend alone to appreciate the break.
Kids clubs for every age group, a great listening service which genuinely works and flexible food arrangements are all good points. Staff all seem young and freshfaced, everyone very polite and helpful. Food varied and generally of good quality.
A downside is it does look a bit shabby in places - the architecture is not so attractive and when we first saw it we thought 'Ugh!' but eventually became used to it! The daily routine did get a bit monotonous, but think thats having kids not the hotel's fault! Found cocktails in the bar helped that feeling.
We have 21 month twins and even though the weather was patchy did manage to get to the beach (you can walk along the sea path to Watergate bay if you can still carry the kids on your shoulders!) 15 Restaurant had great fixed price menu and v child friendly though ours tested their patience. Didn't think as much to Porth Beach, or to Newquay itself though didn't explore it that much so could be mistaken. Padstow is a must though would have been nice to see it before it became so commercialised.
Sands great if you have kids as everyone is in the same boat so would recommend it if you have, but steer clear if you have not.