I was very disappointed in the cleanliness, condition, and service of this hotel, given it's four star rating. The web page is also frankly misleading--the property looks much nicer than it is. Our first impression was of trash--fast food debris--in the lobby doorway, which was still there at checkout three days later. Front desk reception was warm but not wowing, and the stains of the carpet were off-putting. 1 elevator is signed as being out of order but was in use by staff. Stairwells were filthy and scary. Room doors were scraped, scratched, and dirty. Chandeliers in the lobby had many burnt out bulbs. The carpet was worn to threads on the stair edges. The bar had only three tables in a huge space. The bartender was wearing filthy, wrinkled clothing. He was pleasant, but there was no table service, no offer to put the drinks on the room tab--definitely not four star attributes. On day three we had to search the ground floor to find someone to get us a drink, and the price of a gin-and-tonic varied every time.
The room itself was one of those where we didn't feel we could walk barefoot on the carpets. The bathroom curtains were torn and grey with dust. The windows were filthy There was mildew in the grouting. The pillows were thin and old, as was the coverlet. The gaps under the door let in so much light from the hallway we had to put clothing along the gap.
Breakfast was admittedly well priced at £5, but the bacon and sausage was cold, the selection limited, and the set up not conducive to more than a couple of people getting food at the same time. The coffee was cold both mornings, and after our initial coffee drop off we never had interaction with a server again.
To call this a four star hotel is at best a mis-rating by the AA, and at worst a gross exploitation by the Barceló chain. The posters about their other hotels were lovely in the elevator, but the reality of our stay would make us very leery to try another hotel, and we definitely would not stay at the Angel again.
Excellent view of Cardiff Castle across the street
Stayed for a couple of nights.An informal cosy B&B in the centre of Hay-on-Wye.Self-serve continental breakfast in a farm house kitchen.Easy going,friendly hosts.Its possible to rent the house for self-catering.
I went to Plymouth to see from where the Pilgrims took off. I stayed at the Continental Hotel. The stay was just OK. The hallways had that hotel smell--somewhere betwen disinfectant and mildew. The beds were comfortable enough, but I had no view at all. Breakfast was included and was most satisfactory. The location is OK for walking to "The Hoe" and other tourist locations. The city itself is not much as it was flattened during WWII. Plymouth is the Royal Navy's main base in England, and of course, was a prime target. The rebuilding was a disaster as it looks almost Stalinesque--square, squat, and unattractive. The city deserves about 1/2 day instead of the three I had planned. There are few side trips available--at least I could not find any worthwhile. Finding an internet cafe was a real challenge, and then for 15 minutes I paid two pounds! Forget Plymouth unless you just happen to be driving through!
Managed by pleasant and chilled out staff - who wouldnt be in lovely Wales on a hill overlooking rolling coutnryside, fresh air away from the over rated stress of London!! Clean bedrooms and bathrooms! clean linen!
You get breakfast and you can have a meal cooked in the evening if you wish and if you book early enough. I arrived late not planning on a meal but i was offered something if i wished!! very kind but i did muchly appreciate and indulge in the offer of tea and coffee after a long drive!!
Self catering is available so you can travel on a budget with your own food to cook and prepare. Basic supplies are also available in the small shop. and dryer available - would be great for walkers in the cooler weather back from the welsh wintry weather needing to dry off!
Just a lovely clean place with kind and approachable people to enjoy on your travels.
as above!! lots of walking available nearby, scenic country roads, lots of greenery and stone walls, old castles and quaint and photogenic villages.
Only 8 miles from Hay on Wye well recommended for attending its yearly literary festival - and get out of town to relax. enjoy the drive back in the morning.
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