More about Mercure Lodge Hotel, Cardiff
Nice hotel but out of the way
We have just spent a vey pleasant night at this hotel . This is the first venture for Macdonald hotels into the budget "Lodge Style" of hotel and it has some nice touches that put it ahead of the competition like free tea and coffee and juices in the reception 24 hours , free local phone calls and free internet access ,if you bring your own laptop .
There doesn't appear to be a restaurant service though it was mentioned on the website ?but they do provide you with a selection of local take away menus and will give you crockery etc for you to enjoy in your room ,without the usual rip off room service charges.Didnt make it to breakfast so can't comment on that.
The room was nice and large ,with wall mounted LCD tv and in room safe and tea & Coffee making kit but no iron and board, the hotel isnt very old so the room still felt new and the bathroom was lovely and spotlessly clean ,no bath but a large walk in shower.
Only negatives are that as there are no net curtains the ground floor rooms looking onto the car park had little privacy and its location isnt the best . Its about a 20 minute walk into the centre and you have to cross a busy road . Also noticed that whilst walking into town there appeared to be a lot of smashed eggs on the pavement ,suggesting that the local youths throw them at unsuspecting people as they pass in their cars (Get a life please !) ,thankfully we were not subjected to it but be wary !
Stayed here in early July on business. Lovely hotel with pleasant, efficient staff. Rooms are huge and brand spanking new. Bathrooms are immaculately clean with great roomy power shower cubicle. Very comfy bed. Best towels I've come across in a long time. Breakfast was varied and plentiful with a wide range of hot and cold options. Location is not wonderful for pedestrians trying to get into town and there is no signage en-route to the city centre so get directions before you set off. You have to cross a busy dual carriageway and there are no pedestrain crossings! Will definitely be back!
This hotel is by far one of the best hotels i have stayed in, and offers fantastic value for money!!
The hotel itself was large open and airy, immaculately clean with impeccable staff. The rooms were on the large side, with very comfy beds, fantastic facilities, and outstanding bathrooms. The shower was massive, ample fluffy towels and we suspect a heated mirror, because it didnt fog up even after an hour long shower!!
Granted the location of the hotel, meant the views left something to be desired, but you cant have it all!! Saying this the hotel was a mere 10 minute walk from central cardiff, meaning it was ideal for the bay and shops whilst being suprisingly quiet, regradless of the nearby road!
The complimentary buffet breakfast was it has to be said better than some of the ones offered in 5* hotels, for which they'd charge nigh on £20+
All this considered, and bearing in mind the very reasonable £70 a night price tag ,i think this hotel is a sure fire hit for most travellers requirements, old, young, singles, couples, groups, partygoers, business travellers and romantics alike.
Can't fault it!!
Sleepless nights guaranteed
Stayed at the Lodge last night (August 1st) after reviewing the largely complimentary comments on tripadvisor.
My experience was mixed to say the least - the location is a good 20 minutes from the centre, and the first part of that requires you to cross a very busy dual carriageway with no lights to assist.
My room (323) overlooked the rear - a timber yard and an apparently disused rail line.
My key card would not work initially, entailing a visit back to reception, but this minor irritant was soon sorted. Just about to leap in the shower and noticed there were no toiletries - these were brought along later with apologies. Later in the evening (10.30) decided to watch a little TV which did not work - probably the remote, but these simple things should surely be checked. The receptionist could not even manage an apology at breakfast for this, simply an Oh dear!
These relatively minor issues would probably not have deterred me from returning but the train at 03.30 am certainly will - a very slow noisy freight train spent an hour shunting (or whatever these trains do) outside my window - and presumably everyone's room with a 'view' - there was no question of sleeping through this and until I hear confirmation that the line has been closed I will certainly be going nowhere near the Lodge
A lack of care - hard to find
My son and I went by train to Cardiff for a weekend and got directions to the Hotel from Multimap. It was only meant to be a 15 minute walk from the city centre but we just couldn't find the The Lodge Hotel!!
The Hotel was clearly marked on the map we'd printed out, but after wandering around for over an hour, asking lots of people, getting exhausted we eventually realised that The Lodge and Expedia (who we booked with) had provided an incorrect post code!!
The location is generally poor anyway (not particularly residential with railways, waterways and flyovers to negotiate) and not at all pedestrian friendly. It is difficult to find anyway and has no indication/sign of being MacDonalds so don't mention MacDonalds if you are seeking directions!
When I complained about the postcode the staff blamed Expedia - I later complained to Expedia who pointed out that The Lodge web site itself had the wrong postcode - and when I went back to the MacDonalds Hotels they were cool and told me:
“Although every effort has been made to ensure the accuracy of the information contained in our Quality Breaks brochure, we cannot accept responsibility for any errors or omissions.”
Gee thanks! NOT
As a customer I expect to be treated better than this.
The Hotel itself was of a good standard - just the attitude of the staff and the location that let it down a lot.
Could not fault this hotel !
We recently stayed at this hotel en route to North Wales and would recommend it 100%.
Ok, it's location is in the middle of an industrial area but it's only a 5 minute drive into Cardiff Bay where there was plenty of parking.
For the price we paid (£55) we got more than we expected.
The rooms were spotless and the bathroom was amazing.
Breakfast was a self serve buffet and there was a great choice of options, especially for us vegetarians.
We've already decided to stay there again when we go back to Wales.
Excellent room but a few things to sort out.
For the price (£75) the room was excellent - spacious even with two double beds in, large shower room, etc. Very comfortable stay.
However, cleaning was not perfect and staff unable to decide whether breakfast was included in the price but in any case they stop serving so early (9.00am) that we opted for a lie in.
Also, although in a really good position clkose to the city centre, there appears to be no safe pedestrian route from the hotel to the centre (you have to walk round part of a roundabout on the wrong side of a barrier).
Despite the criticism I would recommend the Lodge and feel Macdonald Hotels may be onto a winner with this concept if they can hold the prices at this level.
Good hotel, bad location
This is a very nice, clean and modern hotel. The rooms are a good size and nicely decorated, although there are no doors or drawers to the furniture! The shower was great but the bathroom glasses were too small. You have to put your smart card into a card reader just inside the door to your room or the lights will not work. I had not come across this before but no explanation was offered at the desk.
The hotel advertises that complimentary coffee is available 24 hours in the lobby but it does not warn that this coffee is produced by machines and consequently is not of high quality. And you get the same coffee at breakfast. Still, the breakfast pastries were plentiful and tasted good.
My main reservation is to do with the location of the hotel. It's between a VW dealership and building merchant. On the other side there's a railway goods (freight) yard. I was awoken at about 11.30 on my first night by a EWS Railways loco shunting a train load of coiled steel into position outside my window. However, that did not happen again during the weekend (Saturday, Sunday and a holiday Monday).
Outside the hotel there's a dual carriageway (highway) that you have to cross if you are arriving by foot or walking into town. The road was not very busy while I was there but certainly would be busier on week days.
Good Value for money but too many stag and hens at a weekend
We have just come back from staying at the Lodge on a long weekend. We found the rooms to a high standard, very modern and clean.
When we 1st arrived on the Friday evening we could hear a lot of noise from a room a few doors down sounding like a girls weekend. We ask to be moved which they said wasn't a problem. They moved us to the ground floor as there was a stag party on the 2nd but the room we were given ended up being across the hall way from a Hen party. As you can imagine at 2am in the morning I was woken up by them coming down the corridor then later coming out of each others bedrooms. This happened both Friday and Saturday nights. I think the hotel should look keeping couples and familys separate from hen or stag parties as it was clear when we went to breakfast that there were a lot of these booked in for the weekend.
We only heard the train once and that was at 5pm.
The breakfast was very good, plenty of choice and good quality food. In the reception there was free tea, coffee, and fresh juices available all the time.
On the Sunday the water went off in the hotel so they had to relocated us to the Holland House Hotel which was beautiful and at no extra charge.
Over all I think the Hotel was great value for money but if you are looking for a full nights sleep at the weekend, insist that you are no where near hen or stag parties.
It's like a chic version of Travellodge. The design is cool, crisp and minimal. The hotel is good value for money and this seems to have been achieved by saving money on the things that don't matter ~(eg, not a designer lift but it does the job~) and not on the things that do. It was impeccable clean. Location isn't great but its only 15 min walk into centre (unless you take a wrong turn!). Best touches- complimentary coffee, tea and orange juice in the lobby 24hrs and FREE internet access in the rooms. Bad points- breakfast was just OK, addition of a restaurant and room servcie would be nice, but might add to the price.
Yummy Rump Steak
City Centre Juboraj, Mill Lane
wheres best to go??
hi, me and a few friends are coming to cardiff on new years, we've never been before and dont have clue where best place to go! were all in 2 rnb/hiphop/funky house and bit of cheese when we've all had few to many :P n we dont realy like anywhere where its particually bad 4 drugs! i'd appreciate any tips as to where to go
hayley - bristol XXX
RE: wheres best to go??
Can't answer question re clubs etc but Cardiff Civic Centre puts on a free New Year's Eve party with a fun fair, fireworks etc. plus free buses.
This is less than a half mile from the centre's pubs and clubs so you can have the best of both worlds.
RE: wheres best to go??
Your best bet is to head for St Mary Street - its the main bar/club strip in Cardiff so there's plenty of choice. Cardiffian's are very friendly, so once you're here just ask around and someone will recommend a good bar or club to go to.