On getting to the hotel at 9.30pm on a busy Friday night, guess what, they didn't have my reservation. I don't know whether it was the hotel's fault or the agency's fault, but I've since booked other hotels through that agency with no problems and I've heard stories from friends who've stayed there in the past who have had similar problems.
To be fair, the hotel did their best and managed to find a double room. Because we'd booked a twin they scraped around and found a camp bed so I got to spend the weekend on a low, narrow bed. Not ideal and certainly not what we'd booked, but better than a weekend on a park bench I suppose. I do worry what would have happened had we turned up an hour or so later though as it was quite literally the last room in the hotel.
To be nice about it, the hotel itself was nice, good facilities and a good breakfast buffet. The location isn't as good as other Cardiff hotel's I've stayed in, it's not right in the city centre and it's not properly in Cardiff Bay, but it's close enough to the city centre to walk with no problems and it's probably a bit quieter.
Just make sure you get your booking confirmed properly and don't take any excuses from them!
