More about Rowhill Grange Hotel And Spa
Hooray for Rowhill Grange!
Having recently spent a fantastic weekend at Rowhill Grange with my husband, I would like to highly commend the whole experience. The hotel and grounds were breath-taking and we enjoyed several chilled Chardonnays on the patio overlooking the grounds. The staff were superb, not only friendly but extremely helpful. We ate in both the Truffles restaurant and Brasserie and found the food to be absolutely delicious.
We enjoyed a very relaxing time in the Utopia spa and felt completely refreshed and 'wound-down'. I can highly recommend the treatments, particularly the massages.
Thank you Rowhill Grange for a fantastic break - we will definitely be coming back for more!
Rowhill Grange had been recommended to me but I was not very impressed
We stayed for 2 nights in March in a Junior Suite, the room was small and tatty in places with an old TV that didn't really work!
The food was ok.
The spa was nice but the treatments were bad, me and my boyfriend had a facial each and a massage each - cost over £250 - not worth it
Nice hotel but does not live up to expectations
Nice spa, shame about the prices!
My sister booked us a night at Rowhill Grange, got a good deal on laterooms (think it was £109 for a deluxe room), no meals included. The hotel is pretty, spa was very nice and nearly empty when we used it, but the jacuzzi was being refurbished so was not in use. My sister did ask if they could offer us any compensation for this (i.e. free breakfast, a drink) but they wouldn't budge. Room was OK (hibiscus), no view but spacious and bathroom was nice, clean, large and lots of warm towels. My main complaint is the prices. Over £4 for a small glass of house wine? Get real. Champagne and strawberries are on the menu for £13 - a glass of champagne in a top London bar is about £8-9, so don't know how they can charge £4-5 for some fruit. Ah, and the free fruit in our room? Three plums. We had dinner in the brasserie and food was good, not amazing, but nice, service was friendly and helpful. Overall it WAS relaxing and fun, but I wouldn't rush back.
Very over rated! Rowhill Grange certainly didn't live up to my friend
and I's expectations.
We booked a Spa Escape deal as a treat for my friend's 40th birthday.
This included a nights's stay on a Sunday night, 3 course evening meal as well as breakfast the following morning and a treatment.
We arrived at 3pm to be faced with very unfriendly reception staff and our room wasn't ready. You are only allowed to use the facilities
from 3pm onwards and you have to check out at 11am the following day so not even 24hours! We were shown to our twin junior suite which was nice enough, although you expect it to be at £300 for the package
for 2 people.
Our treatments were given a time allocation by the staff which we didn't know until we got there and we found ours wasn't until 12pm the following day (after check-out)! So we made the most of the rest of the day by using the spa facilites. All pools were open and quite relaxing and good fun although the water in the small jacuzzi should have been a lot warmer.
Dinner was included and was the healthier spa menu which to be honest
sounded better on paper than it actually was. Very bland and not very
exciting and being quite a foodie I know the difference. The restaurant staff I have to say were friendly.
The continental breakfast was very limited and certainly didn't really cater for the healthier options. Alpen Muesli and Rice Crispies as cereals on offer. The fruit segments had been kept in water to keep them fresh but all this did was take the taste of the fruit away.
We tried to bring our treatments forward the following morning at 8am
and were told that they would call at 9am to let us know if this was possible. However nobody called so we called them at 9:30am to be told that someone had already called us! They obviously hadn't and
when we said so they just said no they couldn't - sorry!
The treatments were a massage which my friend quite enjoyed and I had an essential facial and like a previous writer I too didn't really have the 55mins and was left for nearly 15mins with a mask on. I definitely think that it wasn't worth the money. Also the
'lounge' area that you wait for your treatment has a lot of through
'traffic' and is in no way relaxing,
On the whole neither myself of my friend would find much to recommend
this spa for. I certainly have been to much better spa's elsewhere and better value for money. Rowhill Grange is certainly very over priced for what it is.
This was meant to be a memorable occassion for my friend's 40th - it certainly will be but for the wrong reasons!
All style, no substance!
Stayed at Rowhill Grange for 2 nights over the Easter bank holiday weekend and was hugely disappointed by the whole experience. If there was ever a case of style over substance, Rowhill Grange is it. It struggles on most levels to live up to its luxury billing and beneath the shallow layer of chic lurks a tired old country house hotel.
From arrival at the impressive gates of the hotel things start to deteriorate when trying to find the hotel reception. Signage is simply terrible! There are no signs for the reception area when you drive in and if you follow the signs for the car park you end up a good walk away. Not ideal if you are travelling with luggage! Look out for the green as you drive in and when you drive around and up the hill, stop by the staircase on your right. This is a good spot to unload your luggage and get checked in.
Reception is small but is beautifully decorated and seems to operate well, however, there is only room for one guest at a time to be dealt with and this led to queues on a number of occasions. The service throughout the hotel is reasonably efficient and reasonably courteous. No more, no less. What did become obvious as our stay progressed is the number of young and inexperienced staff members who work at the hotel.
The bedrooms are nicely decorated and reasonably well equipped. Our room was Canterbury Bell on the first floor (a superior rm) and was adequate for 2 adults and a child. The bathrooms were definitely sub-standard, clean, but very very tired. Faulty taps, shower, leaking towel rail, really not acceptable.
On the positive side, the grounds are really pretty and extend for a good distance around the hotel which makes a nice walk. The food in the brasserie is also very good and not unreasonably priced (unlike the bar - 2 x G&T, 2 x V&T, 1 x Pints Lager, 1 pot tea - £37). I would love to comment on the restaurant but unfortunately cannot as we were travelling with my son who was not permitted entry. On the subject of children...let me make it very clear....this hotel is NOT CHILD FRIENDLY. Children are not allowed in the restaurant or in the pool which (in my opinion) is not made clear anywhere on the website.
When you make you're booking be sure to get breakfast included as it is also overpriced (£11 for continental and £14 for full cooked). Again the food was good but who can justify charging £11 for a continental b'fast?
To summarise, the hotel seems to put a lot of effort into looking good but comes up short on facilities, service, and most of all, Value. There are plenty of good alternatives in this area to choose from and in my opinion you're money would be better spent elsewhere.
We booked directly with the hotel and paid over £200 / night for our stay but subsequently found deals [---] for as little as £90 so shop around if you want to find the best deal.
Good and Bad - but overall good.
We spent a Saturday night at Rowhill Grange. We were told in advance the spa was being closed for refurbishment and so got a 20% of any treatments and I think our room was a little cheaper.
There are great and less great parts of this place. On the "great" side, I thought the staff were really pleasant ie, check in at reception was very quick and they took us up to our room - all very nice, quite large - a deluxe. We also loved the pool (which was still open) - it was really warm and sitting around the outside was also lovely. The gym is also well equipped.
On the down side, I paid for a 55 minute treatment and as it did not start on time ie, I was still in the reception area 10 minutes after 4, and then was out of the room over 5 minutes before 5 - the whole thing (including changing etc) was only 45 minutes (plus around 10 minutes when you are left with your mask on. This was probably a one off - but who knows?
Also on the down side - are all the "extras" they do seem to like ie, on check in I was asked if we wanted a newspaper - standard in most hotels. On check out - we had been charged £2 for this. Not a lot - but really, do they need to charge for a paper in a 4 star hotel? Also - if you are on a meal deal - they do charge you the 12.5% service, which again, I think is wrong - as it is sold as an all inclusive type of stay. The waiters also do not seem to know which "deal" you are on. I did also eat a yoghurt which on closer inspection had its use by date as the day before - which I pointed out to the waiter at breakfast. Luckily didn't get ill - as I am pregnant.
However, overall, I would recommend the hotel - the food was good (starters/deserts a little too small portion, but all v tasty) and the staff were nice - and pool lovely. Great to go to breakfast in our towelling robes. We would go back (at the right price package!)
Overall a relaxing experience
Most of this has been said already but yes, it's a nice spa hotel and the treatments are excellent. Yes, they do try and overcharge on the extras but its not daylight robbery.
Plus points -
great treatments. Lovely spa area. Cute rooms.
Upper car park is a ridiculous long walk from the front door and there are no porters up there. Not a relaxing start heaving bags etc down the sloping path in the rain.
Food choice is a bit limited for dinner - considering its a spa they don't cater to dietary requirement e..g low fat / low carb ...
Guests - bit tacky. Lots of talking very very loudly into mobiles and general showing off. There was a strech limo there when i arrived full of a hen party, thank the lord it was leaving not arriving. I would imagine that spa experience is somewhat less relaxing when you are sharing it with a loud party group.
Overall a fun and good value stay. And i'm taking my mum there so i must have liked it.
I booked this place for my wife's birthday and she is pregnant.
To be honest i done my research into this hotel so there wasn't any hidden suprises.
I booked directly with the hotel and they really customized the break for us. I booked a Deluxe room on our first night which was beautifully decorated in an old style design with a sleigh bed, huge room for a deluxe!, large marble bathroom with a seperate power shower cubicle.
Second night was my wifes birthday so i booked her the Groombridge suite which was AWESOME, 4-poster bed seperate seating area, tv/dvd player, work desk and the icing on the cake is there are stairs in the same room with banisters leading up to a HUGE Marble bathroom with a 2 person bath overlooking the grounds and the front of the gorgeous hotel, His & Hers basins, 2 person power shower with heated towel rail. AWESOME ! !
We had breakfast in the Truffles restaurant and the service was truely 5-star, not pushy or rude and always there if you needed something. We did pay for bed & Breakfast and dinner but there is a small charge of £2 for things like omlette's, full english, I had eggs benidict and it was beautiful ! ! wife had full English.
I booked a table for the Truffle's Restaurant on our second night for My wife's Birthday but on the first night we had dinner in The Brasserie and the food was SUPERB, the Squid & Onion rings starter was out of this world! I had the Speghetti & Meatballs and the wife had Angus Beef with fat chips and salad, and for dessert I had the Apple Tarte Tartin which was made fresh so we had to wait 10 mins but well worth it! !
So after having this beautiful meal on the first night we decided to eat there for my wifes birthday. There was alot more choice at the Brasserie then Truffles but who knows we might have missed out! !
the Spa was Brilliant as was the staff, especially Sue on Spa Reception, just the right size for the place and never packed full of people just right!!! there is a swimming pool, jacuzzi, and therepy pool with jetts! ! my wife is 7 months pregnant and they really catered for her! !
I could go on and on about this beautiful hotel but ill leave it there for now, all I say is that I HIGHLY RECOMMEND IT. "Hello" magazine also turned up on one day to do an article, so that cant be bad! ! !
** Advice: This hotel can be pricey but you get what you pay for, and I really suggest that you go for a bed and breakfast package as it works out cheaper in the long run and at least you know where your at - money wise.
Very funny seeing people walk around the hotel with just robes and slippers on! !
I booked directly with the hotel as i wanted to know who i was dealing with, and not through a third party and I recommend it, at least you just deal with one person if there was a problem! ! and they are all very friendly anyway! !
AWESOME time will be back soon this time 2 nights in the Groombridge suite! ! !
please let me know if you have any questions on this hotel i'll be glad to help
Nice hotel - great spa facilities
Got the room cheap via www.laterooms.com so we ended up paying almost half the price the hotel normally charges. At this price, it's hard to fault the hotel at all. Not sure I'd feel the same if I'd paid the full 200 quid!
The room I had was great (although not air conditioned). Had a huge bathroom that was VERY clean. If I had to pick fault I'd say the decor was a bit 'girly', and it had the most complicated alarm clock I've ever encountered. There was a complimentary copy of the 'Radio Times' and everything was immaculately presented.
The spa facilities are fantastic - excellent 'therapy pool' and the main swiming pool is very nice indeed. I'm not into the 'gym' thing, but that looked very well equiped too. Only complaint here is that the pool closes at 9pm.....just as we arrived, and having spent the preceding hour on the M25, I was looking forward to a nice realxing swim.
Breakfast was nice (although expensive at 13 quid...since it wasn't included in the last minute room price). Unfortunately didn't get there in time to try out the evening food.
Staff were very nice and seemed to care - even the gardener said hello to me.
Check-in: couldn't check in until 3pm but expected to leave by 11am -how crap is that!
Wedding buffet: £55 a head a I was one of the last up and there was nothing left - if there was £55 a head worth of food, I'm a Dutchman...
Disco - finished at midnight - if you're over 60 that's the disco for you!
Late Bar: almost had to beg and was given given a lecture by a 20 year old on having to be quiet! I'm not exactly a lager lout, and that's the first time in twenty years I've been treated like one!
Breakfast: finishes at 10am on a Sunday!
Venues like this can't help themselves - it's so easy to rip off customers who'll not like to make a fuss and probably never visit again, becuase they believe there's always another mug-punter. Thousands of businesses have gone bust thinking that. It's like going back to Britian in 1973, but not in agood way.
Long Man of Wilmington
Long Man of Wilmington