Hotel Class: 3.5 Stars - 2 Reviews and 310 Opinions
15 St. George Street, P.O. Box 280, Jerusalem, 91002, Israel
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The Grand Court Hotel Jerusalem is located on St. George street between Novotel and Olive Tree Royal Plaza on the border of East and West parts of Jerusalem. The Hotel is quite new. It was positioned by our travel agent as 5* hotel, but actually it's a good 4* hotel. We didn't find and pool or gym in it. The breakfasts were very good with a various types of salads, chesses and omelettes. There is a cable TV with about 40 channels in English, Hebrew, Russian, French, Spain and Arabic. The stuff is quite frendly. Even with check-in at 3 p.m. we got our room at 12.00.
Minuses: - There are a lot of rooms face the main road. Our room was very noisy. - There wasn't a plug for a bath and when we asked to get one, the receptionist said, that they are out of stock and they'll try to give us one tomorrow when someone leave the room - There is no any public transportation near the hotel. It takes about 25 minutes walking from Hotel to the Old City (Damascus Gate). - The bed was made from the two single-beds, while I was told it would be one king-size bed.
Opinion of Price: less expensive than average
Great value for the money-4*dx
This brand new hotel is located just near the number 1 road, entering Jerusalem from the north. The hotel is ideally located, within walking distance from the old city (Damascus gate) and other attractions. All rooms are brand new, and well equipped. Unlike its 2 neighbors, olive tree and Novotel, this hotel "faces" all sectors and not especially religious Jew's. Since the swimming pool was not open yet, they offered a shuttle and free entrance to a near by country club. Both Breakfast and dinner were excellent. The lobby is large and surrounded by glass walls - a fun place to sit for an hour of cake and coffee.
Unique Quality: 1. The real heart of the city - you can enjoy all its faces (the Jewish section is on one side, and the Arab one is on the other).
Stayed at this hotel as part of our tour package. It's quite a big hotel but the rooms are just ordinary. The hotel lobby and reception is located at the fourth level which is quite confusing when you go to the lifts. If your room is in the 4th floor like some of our group, you will enter the elevator just to exit again at the floor you came from. The elevators are always occupied and most of the time we climb the stairs from the 2nd floor dining hall to our room on the 7th floor because you have to wait for the elevator for an eternity. The swimming pool opens open at 10 am wheen we have left for our tour and closes at 5 or 6 pm before we arrive from the tour so we were never able to use it. The worst part is the dining area which is so big and filled with so many people dining everytime. Very noisy and the waiters are always around to hurry you up because there is another batch of diners coming up. Food is just so-so.
by TripAdvisor Member GolanBenzion
This is a lovely hotel. The public areas are gorgeous, spacious and contemporary but with a very Israeli-Jerusalem feel. There is a nice roof top terrace and pool, a fantastic buffet breakfast with delicious food and friendly staff. The bedroom was very nice indeed, spotlessly clean and spacious with comfortable beds and good facilities. The bathroom was modern and spotless with good toileteries and fluffy towels. It was slightly odd paying $1 to get some teabags and coffee sachets for the hospitality tray in the room, especially as you have to go to the bar to get them. The location is a bit far from town, with a rather volatile ultra-orthodox area to one side of the main road (burning dustbins and riot police when we were there) and a seedy area to the other side. If you stick to the main road it is fine, and about 10 minute walk to the Old City.
by TripAdvisor Member GLPi
I booked this hotel late and all the top hotels were taken, so took a chance on it and was pleasently suprised. Location is pretty good - 15 minutes or so and you are in the Old City. Room was comfortable - everything you need as a tourist. I was happy with my stay here and would certainly recommend it to friends - great value for money, comfortable and clean.
Awful Service and Crowded Hotel!
by TripAdvisor Member hm_in_sa
Having arrived in Jerusalem I was so excited to see the hotel and get out and about exploring. Our flight had arrived earlier than expected and as such we arrived at the hotel 2 hours before our orginal check-in.
What a disappointment when we reached the hotel. The lobby of the hotel was so packed and cramped with all the tours and you could not even see the hotel from outside with all the tour buses in the way! We waited 15mins at the front desk to be served. When finally served the receptionist would not speak to us in English, only Hebrew! Finally we were informed that we could only check in after 2pm...almost 6hours to wait for our rooms with all our luggage. We found somewhere to leave our bags and spent the rest of the day touring.
The rooms are nice and clean, if a little small. I was disgusted that we do not get tea and coffe in the rooms or even a stocked bar fridge? We phoned to ask for some tea and coffee and were told that we would be charged a fee, just to bring the tea and coffee up to our rooms, plus the cost of the tea itself?? When I tried to go down and fetch some tea they would not allow me to purchase at the lobby.
The hotel is packed and crowed and I felt like we were cattle on a ranch...especially downstairs at breakfast. The food was absolutely shocking! We could not eat the cold tasteless food in the cateen style dinning room which was so noisy and crowded you could not hear yourself think. We ended up going to the hotels next door to eat! Also we could not use the swimming pool or sauna, even though it was boiling outside and we desperatly wanted to swim, as they have some ridiculous notion that the pool is closed in summer....funny that it was about 30 degrees celsius oustide and perfect for swimming!
The staff really need to learn how to assist customers and be friendly, I never saw a smile once. But I guess they were just overwhelmed by so many, many, many tourists! The only thing going for this hotel is that the rooms are clean and quite modern.
by TripAdvisor Member Turk5
Stayed 4 nights while sightseeing in and around Jerusalem. The rooms and service were wonderful! Breakfast and dinner meals displayed an abundant selection. (Only disappointing thing was the gift shop closed early on Friday in preparation for Shabbat.) Would definitely stay in this hotel again!
by TripAdvisor Member happyhippos
Was in Israel to celebrate the country's 60th anniversary, went with a large tour group,needless to say i had a blast in Israel and the hotel was great i had no problems whatsover apart from having to reset my roomkey twice which is annoying as it is quite a trek from room to reception but the rooms where comfortable, shower excellent, as from previous reviews no coffee or tea sachets in room but you could easily get a supply from breakfast. Food was excellent, plenty of salad and local cheese at breakfast and rolls, cereals, porridge, all sorts of eggs and omelettes and even potato bake which is yummy,fruit is great especially the watermelons, i could go on and on..staff friendly, checkout and check in smooth.Will definately go back again if budget can afford, also its short walk to the Garden Tomb and city centre.But i highly recommend this hotel great gift shop next door at novotel which is very cheap considering its a hotel shop so visit it first before you go to bazar.stay here instead of Novotel as i tried food at novotel and its bad compared to what you get a grand court.
by TripAdvisor Member Wache
General outside of the hotel is great as is the lobby.
I was located in the basement. The hallway carpets had all kinds of stains. The bedroom had oil and beverage stains all over them. The walls were dirty, chipped paint. I couldn't walk in my bare feet.
Bathroom had "alien" hairs in the tub and around the floor.
Food was fair although it was prepared for the "masses" convention style food.
Lounge service was good.
Supposedly rated "four stars" by the agent. This hotel would be lucky to make 1 or 2 stars in NA.
by TripAdvisor Member ogdenre
We did not choose the Grand Court, our tour chose it for us. Based on the other hotels the tour company had placed us in, we were a little apprehensive, but were pleasantly surprised at this lovely hotel. It was modern and clean, nice pool and a decent restaurant. Except for the front desk, the staff was wonderful. I'd have no hestitation recommending this hotel.
Help Richard find Randy
My husband, Richard and a friend of ours, Randy will be in Jerusalem on different tours but during the same week. Can you please give me walking directions from The David Citadel to The Grand Court Hotel?
Thanks so much.