In November--rainy November, the hotel had not yet switched its air conditioning to "heat" so we froze. " But the sun is warm in the morning," was their excuse. Israel is child-friendly :) so on Shabbat expect a lobby full of entrancing, dancing, prancing children.
The worst? Our car, which was parked in an (unfenced) area close to the hotel entrance was broken into and a radio-tape stolen. So instead of resting, we dealt with hotel security and then the local police. There were no signs posted, by the way, stating that Ramat Rachel's management is not responsible for personal effects left in cars, etc. so we assumed they would assume responsibility. Wrong, except for Hotel Security who (ha, ha) lent us a tablecloth to temporarily replace the missing window "so the rain doesn't get in." Management was unmoved--this seems to occur fairly regularly. Management did say that they have a procedure for dealing with car break-ins-- and that they would call us back shortly with details. Funny. They never called. And we'll never go back.
nasty waiters, unfenced parking area, and joker management






