Alia Hotel, Amman, Jordan - Reviews and Hotel Information

ALIA HOTEL – NEVER AGAIN!!!

The worst hotel I have ever stayed at, a badly kept “Alia Gateway” hotel in Amman is located within a 3 minute drive from the airport. Despite what you might hear the hotel is a 1* hotel catered to transit passengers.
If you happen to be a transit passenger (arriving in Amman AND leaving with the Royal Jordanian flight) you will be given a voucher for a free stay at the “Alia” hotel. Since RJ is only paying the hotel 15 JD ($21) per transit passenger – this is the quality one should count on!You will get a sorry … room with no fridge in it and same quality breakfast. Well, those who want to stay for free should not complain…
I would rather like to warn those unfortunate passengers who are on transit with airlines other than Royal Jordanian or tourists looking for an accommodation. DO NOT GO TO THIS HOTEL!!! I flew into Amman with my husband from Sri Lanka. The next morning we were to part – my husband was going to Iraq and I was going home via Frankfurt. My husband was arriving AND leaving with the RJ and in fact did get his voucher for a one night stay. I was arriving with RJ and leaving LH, so I was prepared to pay my share of the double room. When we arrived to the reception we were shocked to hear an explanation that I can NOT stay with my own husband even if I wanted to pay half of the double room’s price! That was some new rule introduced by the management/owners. The hotel insisted I get a separate room at a sweet price of 85 JD (120 USD!!!) and my husband will get another room free of charge. That would be his choice whether to stay in the room he is getting from Royal Jordanian or to join me in another room I was getting for the full price. Showing our passports that we are a husband and a wife and are both on transit did not help anything. I called up the manager but he insisted these were their rules. Two separate rooms! So I did end up paying for a whole room 120 dollars and we did get two keys for two rooms, so one room was standing empty all night.

One would think that for a 120 dollars in Jordan you get a fantastic service and a great room… The price that the “Alia Gateway” hotel has the nerve to charge will buy you a room with no fridge!There will a TV, but no remote control. To get the latter you would have to go to the reception and request one – probably they are afraid that the guests would steal those remote controls…If you dare to switch on the air conditioning you’re gonna be disappointed. It will not work. When you try calling reception to ask what the hell is going on they will tell you that it is winter time and the air conditioning is switched off!!! Never mind that you might not be from the Middle East originally and for you their winter still might seems too warm to be able to fall asleep!!! Tough luck – they will not turn on the air conditioning for you!!! If you decide to open the window to have some fresh air the window will not open! The reception will tell you that only a plumber has the right and the tools to open the window in a 120 dollar room. Oh, and the night stand is falling apart.
It sounds like a bad nightmare. Yet it was true.We only had 5 hours left to sleep before catching our flights. When I lost my patience and demanded a manager to get my money back he firmly told me that I will not get back a single dollar. The fact that we had to pay for a separate room and for this hefty price got no fridge, no remote control, no air conditioner, closed and locked window and falling apart furniture did not convince him. The more I argued with him the less time was left for us to sleep. So we gave up. The last thing that I heard was that should I want to have breakfast in the morning I would have to pay for it!To my question how come a 120 dollar rate does not include breakfast no answer was given.
I will try to share this experience at as many forums as I can because I want to warn people – do NOT go to Alia hotel unless you want to be taken for a ride. Only those keen on survival programs should apply.

Alia Hotel, Amman

Alia Hotel

Amman Hotels