Last week stayed at this hotel - how it ever achieved 3* status is beyond me. My room and bathroom smelled of public loos, there were NO facilities in the room i.e. no details of the hotel's facilities or even a list of the hotel's phone numbers - I had to press several buttons on the phone to find reception - no kettle or tea/coffee-making facilities. The breakfast food selection was minimal, to say the least, and the dining room wasn't really very clean. The whole place is run down and most assuredly not to be recommended - spend a little bit extra and stay at the Movenpick Hotel, just a matter of yards down the road opposite the entrance to the Petra site.
Disgusting hotel, best avoided
I recently returned from staying at this abomination and was truly appalled by it. For starters, it was almost impossible to find your room due to nonsensical room numbering and bad signage. The first room I was given had a big crack in the wall from floor to celiing behind the bed and what looked like a very dodgy lightswitch for the bathroom. My second room had a bathroom that smelled like a public toilet, a smell that also permeated the main bedroom. The flushing mechnaism for the loo fell off the wall when I first flushed. In the neighbouring room, the loo stopped altogether, but they didn't seem to think this was a matter of urgency and ignored both my requests to fix the smell and my neighbour's request to fix his loo. The food in the restaurant was bland, and half the breakfast mugs had cracks or chips or both in them. I dread to think what went on in the kitchen. There seemed very little concern for cleanliness, or health and safety and staff were rude and unhelpful.
Oh, and if you think mine was an isolated incident, most of the people on my tour also changed rooms and had many complaints about the place too.
Stay elsewhere, but never stay here.
Unique Quality: hahahahaha. Uniquely appalling.
Directions: Near the main Petra site.
Good location, great value
Stayed 2 nights. The hotel was selected for its location near the Petra monuments and we were not disappointed. The rooms were a great value!!! There is limited handicapped accessibility ( I use a cane and could get around, but someone using a wheelchair would have difficulties) Front desk was very helpful.
The food in the dining room was very pedestrian (I suspect that the low occupancy rate contributed to this) and the ice was made from tap water, not bottled, which might be a concern for some.
I was travelling with one of my brothers who is fluent in Arabic, but I believe there were enough English speaking staff for those who speak only that language.
Unique Quality: 2 pools, one indoor and one outdoor. Very nice.
BED BUGS rude staff
We called to make reservations the day of arrival. They employee said 63 JD for cost, but didn't take our reservation information, nor gave us their name. They said just to come. When we arrived late at night, they said there was no reservation, and charged us 70 JD. the room was mediocre like a motel, definitely in no way a palace. And i woke up in the morning with bed bugs marks all over my arms and legs. They claimed that there were no bugs in their rooms, and still charged us full price for the room, and would not pay for the cleaning our clothes, to prevent the bed bugs from returning home. We also told them they had an obligation to exterminate the room for future guests and they said they had not problems and would not. The room faced the courtyard and the men who cleaned the courtyard were there looking in in the morning and would not turn away till we closed the drapes. This hotel ruined the entire experience in Jordan. All the staff were arrogant and rude, especially the manager. We left immediately in the morning and went to a very nice hotel around the corner :Petra Inn. The service was kind, warm, and the middle eastern hospitality you expect. The room was a corner room, with so much light and windows and a great view. And only cost 50 JD.
Unique Quality: BED BUGS,
no middle eastern hospitality
Directions: Wadi Musa, close to petra enterence
Nice tourist hotel in a good location.
Petra palace has become a lot better in the past few months.
I was not too happy about the place when i was there in october 2008 as a lot of electrical installations and other things did not work, but this has been changed now 5 months later.
The place is now a very well run place and the rooms are realy good and everything works fine there.
The location right by the entrance to Petra is very nice too.
Unique Quality: very friendly staff and a good location.
Directions: About 300 meters from the entrance to Petra.
its nice hotel
i would like to stay in cheaper one
but much we pay more we get
it was one of the best hotels i saw
i enjoy my staying there
Unique Quality: the pool and the view was not the most important in petra
but the pepole were nice and the sevice was great
its very near to petra
Stay near the ruins
It's a three stars comfortable hotel not far from the entrance gate to the ruins of Petra. Rooms were spacious and bright, and dinner served at their restaurant was actually quite good.
Unique Quality: The usual of a three stars hotel, with the added bonus that the bar was quite empty and that the barman was more than keen to discuss anything to do with Jordan: life, customs, religion, politics. Interesting talks.
Directions: abuot 5 minutes walk from the ruins' entrance
Nearby Petra Palace
Nearby HotelsSee all 22
The Petra Marriott Hotel 119 feet away
Shara Mountains Hostel 292 feet away
Cleopetra Hotel 477 feet away
Elgee Hotel 0.1 miles away
Petra Inn Hotel 0.1 miles away
We've found that other people looking for this hotel also know it by these names:
- Petra Palace Hotel
- Hotel Petra Palace
- Petra Palace Wadi Musa
Address: PO Box 70, Petra / Wadi Musa, Jordan
2 Photos of Petra PalaceView Professional Photos
Amenities at Petra Palace
- Swimming Pool
- Wheelchair Accessible
- Bar / Lounge
- Free Parking
- Free High Speed Internet
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