The Chedi Muscat

Awful

I'll start it off by saying that the chedi is quite beautiful. My sister has lived here in muscat for some time now, and has enjoyed their spa in the past. That said, we had an absolutely miserable experience at the chedi, and will neither return nor recommend it to our friends/family in the future. In some ways this is a shame, given the what our hopes had been.

First of all, it is not a particularly comfortable place to be. First of all, the staff always acted as if it were a chore to even tell you how to get around the place. It surely has elegance, but its borderline stuffy, which is not particularly my taste. The rooms are new, nice, and stylish, such that it might appeal to an architect, but the small things are left undone, and you cant help but feel uncomfortable in your own room.

The kicker, however, is that we tried to cancel one of the additional nights three times in the several weeks leading up to the reservation, and finally seemed to have success. That said, when we arrived at the Chedi, they still had us booked for two extra nights. NO amount of reason, and documentation of emails sent etc was enough to get out of it, and we ended up being charged 800 US dollars extra. Never, in all my travels around the world have I had such smug disdain from a hotel staff, and never have I been treated so rudely.

The truth of the matter is that there are not too many luxury hotels in muscat to choose from, but it is absolutely worth it to stay at the hyatt or the shangri la (though this is a little further away from downtown), than deal with these people.

Please feel free to contact me with any questions. This is the one time I've written a poor review of a hotel, and I hope it is my last. I am not a spiteful person, but i do hope that, in the end, others don't have to go through a similar experience, and the Chedi can learn from their mistakes.