Hard to be disappointed
Was here for about a month and found the staff outstanding. You'd be hard pushed to be disappointed staying here.
However, here's all the negatives:
The first room I had was regularly noisy between midnight at 03.00 but I was moved and upgraded.
The internet was reliable but constantly billed to a wrong room and thus frequently disconnected - I would expect them to fix it but it fell on deaf ears when I explained what was wrong.
It was costly - if I come here again I would be looking for a better rate. You had to watch the receipts and all the hidden extras. e.g. if you had a continental make sure you tell them that when you leave the restaurant otherwise you get billed for the overpriced main breakfast.
Utility is down from 65% to 50% in 2010 and theres plenty of competition in this area.
Some have said there are better hotels - though one frequent guest told me would refuse to stay in Qatar if he couldn't stay in this hotel!
There is a free bus into the city center and to the old souk etc. but limos were expensive by Qatari standards (though cheap as chips compared with, say, the UK!)
I also felt they may be short of cutlery since there were occasions when I'd not finished my beverage or meal before a hand reached in and snatched away the plate or glass. This may also be a culture thing of the ME and not a genuine critisism of the hotel.
Unique Quality: The pool and lagoon areas were second to none. Everything was exceptionally clean.
There were good bars on site, welcoming cocktail evenings for longer term/business guests which was an opportunity to meet other guests.
TV facilities were good, beds comfortable and the food well presented - obviously they took a lot of pride in its preparation and freshness.
It's perfect if you are of a narcissistic disposition and like to feel pampered and cared for. I'm not sure how its possible for these people to be smiling, nice and always pleased to see you but somehow they do and I will miss them when I leave tomorrow but at least I'll take away memories of a very positive experience which will be kept indefinitely!