Renaissance Antalya Resort

Not a 5 star hotel

I booked 2 weeks in April 2005 for a family holiday direct with the hotel, as I wanted to be assured of service in the manner of the Marriott Hotel group. Unfortunately we found that the hotel does not live up to its name. We arrived as the hotel was moving out of the low season and were paying £100 per night for a suite with half board.
The hotel receives many Russians on all-inclusive tours. The problem is that, at least in the off-season, they have paid very small money (£30 per night per room) yet get much more from the hotel as they have all drinks included. I could live with this but the hotel charges high bar prices making an evening of drinking extremely expensive. A large beer is £4, a fresh orange juice the same price and spirits and wines are predictably astronomical. There are a couple of bars outside the hotel but they are not up to much. The restaurant food is generally good but we found that the choice declined during our stay, then miraculously become good one weekend when directors of the franchise company were staying at the hotel.
My main problem however was the management’s inability to deal effectively with a simple complaint. A point came when I felt the quality of the evening meal had deteriorated too far to go without comment and I discussed the matter with the food and beverage manager, after which I understood as part of compensation my wife and daughter would receive complimentary fresh orange juice with meals. This should not be an issue as other guests received free juice anyway. What I found however on subsequent days was that this agreement related only to breakfast, and then to a rationed limit of one glass. Further meetings with the manager just left me fuming, as agreements made would later be found to come with strings attached. A hotel in the Marriott group should have been able to resolve my problem without fuss but unfortunately their inability to deal with simple issues was a demonstration of how the hotel is not of Marriott standard.