Grand Madrid Hotel

A : Laleli Cad. No:54 34430 Eminonu, Istanbul, Turkey
(3.5 star hotel)
#1258 of 2,118 hotels in Istanbul
Bad (2.0 out of 5.0) 1 review
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Beware

Bad (2.0 of 5.0 stars)
by written on September 21, 2011

We stayed at Grand Madrid for six nights in early September and the service we received was far below our expectations. We will NEVER visit this hotel again.
If you are planning to visit this hotel make sure you check everything possible in the room and report any minor problems to the management. Our room door handle was slightly loose and it was so hardly noticeable we didn't even bother to mention it. While leaving they made us pay $50 for this. I suspect this is a scheme which the hotel owner is not aware of and is a source of income for the reception people.
Also at the last minute the person who had gone up to check our room falsely informed the reception that we had left the safe box locked and they were going to make us pay for this too. This was utter lie and we did not pay anything.
The service was poor. There was no TV in the lobby and the reception people were rude.

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